--- description: Learn more about Scorebuddy price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Scorebuddy Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Scorebuddy](/software/124360/scorebuddy) # Scorebuddy Canonical: https://www.capterra.co.nz/software/124360/scorebuddy Page: 1 / 3\ Next: [Next page](https://www.capterra.co.nz/software/124360/scorebuddy?page=2) > Contact center Quality Management platform to find, fix and measure performance demonstrated by agents handling customer interactions. > > Verdict: Rated **4.5/5** by 43 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Scorebuddy? BPO's/Outsourcers Insurance providers Consumer Finance Heavily regulated companies eRetail Healthcare Distribution Utilities and Telcos ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 43 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Sentient - **Location**: Dublin, Ireland - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$12.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Scorebuddy is charged based on the number of users on the system in the month, and with tiered pricing. There are three Packages to chose from, Essential (core features to get started today), Elite (offering the full Engagement Suite) or Enterprise (all access suite incl. Deep Dive Analytics). DashboardFull feature comparison can be viewed here https://scorebuddyqa.com/us/pricing/ - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, China, Germany, India, Ireland, Japan, United Kingdom, United States ## Features - Activity Dashboard - Agent Interface - Alerts/Escalation - Audit Management - CRM - Call Centre Management - Call Monitoring - Compliance Management - Computer Telephony Integration - Corrective and Preventive Actions (CAPA) - Customer Experience Management - Customer Surveys - Dashboard - Employee Coaching Tools - Multi-Channel Communication - Multiple Scoring Models - Quality Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Training Management ## Integrations (7 total) - Cx MOMENTS - Five9 - Intercom - Kustomer - Salesforce Service Cloud - Talkdesk - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software) - [Quality Management Software](https://www.capterra.co.nz/directory/30099/quality-management/software) - [Feedback and Reviews Management Software](https://www.capterra.co.nz/directory/31024/review-management/software) - [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software) - [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software) ## Alternatives 1. [Playvox](https://www.capterra.co.nz/software/164542/playvox) — 4.8/5 (109 reviews) 2. [EvaluAgent](https://www.capterra.co.nz/software/148526/evaluagent) — 4.7/5 (20 reviews) 3. [Calabrio ONE](https://www.capterra.co.nz/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) 4. [Five9](https://www.capterra.co.nz/software/132405/five9) — 4.2/5 (481 reviews) 5. [CXone Mpower](https://www.capterra.co.nz/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) ## Reviews ### "Manage your quality performance right to the point" — 3.0/5 > **Mohamed** | *15 February 2023* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: It gives me a space to improve my performance and correct my interaction with customers to them satisfied. > > **Cons**: The dashboard goes down sometimes when revising the calls. > > I enjoyed my usage of the product as it helped me to enhance my skills in handling customers. ----- ### "Great quality interaction tool" — 5.0/5 > **Govindraj** | *27 July 2020* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: I was able to customize our quality requirements with the help of Scorebuddy. The best part of scorebuddy is the Insight reports which gives the company a clear snapshot about the areas where the Agent needs an improvements. The section feature enabled us to break down our quality parameters into 3 segments which was our actually Quality interaction requirements. Also the Cause by staff trend report helps to identify in which area the Support Agent needs improvements. > > **Cons**: I think the software should also allow us to create a "Balanced Score card report" where the company should be able to add the monthly KPI as a Goal and the snapshot should show to Agents as an aggregate performance. Also the Performance Management feature should be implemented, so that Support Agent can get an idea about the overall Monthly and Yearly perofrmance. > > We were using COPC quality model using a Excel sheet however the reporting and analysis was a signficant challenge. So we decided to try Scorebuddy and it meet our needs and requirement and we are able to successfully use this software in identifying interaction quality issues and thereby share feedback to the support agent. It is a great support. I have never searched for other software so far becasue it is meeting our business requirement at this point. Also special thanks to Scorebuddy Account rep \[SENSITIVE CONTENT HIDDEN\] because she ensured that in the COVID19 pandemic a good discount was given to us. A great customer support. Whenever you need help they will respond you immediately..... ----- ### "One of the best software to monitor your business" — 5.0/5 > **Tarek** | *28 August 2022* | Outsourcing/Offshoring | Recommendation rating: 8.0/10 > > **Pros**: I can integrate the product with several products and that's because of its features. > > **Cons**: It's not expensive but it's not inexpensive too, also it doesn't support all the languages. > > The product is very useful for any call center category because of its magnificent service. ----- ### "Great software, very intuitive" — 5.0/5 > **Paul** | *4 August 2020* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: The software is very intuitive and user-friendly. It was very easy for all staff who use the product, whether in management, business analyst or quality monitoring roles, to familiarise themselves with the features quickly and start using it. > > **Cons**: Infrequent error messages saying that a feature is temporarily unavailable, however these are normally fixed if you just reattempt the process > > We have managed to reduce our average handling times for quality monitoring, as the software enables us to automate more of the process which was previously conducted using Excel tools. The customer service prior to, during and since setup has been excellent, our account managers are always quickly available when we need them. ----- ### "Its so easy to use" — 5.0/5 > **Wendy** | *24 October 2019* | Utilities | Recommendation rating: 9.0/10 > > **Pros**: Scorebuddy is so easy to use, it is easy to create scorecards and maintain the users on the system > > **Cons**: The only thing I would like to be able to do is snapshots for each question but for multiple scorecards at once which would be very useful when reporting on which questions are getting scored down. > > Scorebuddy is so user friendly. It is easy to learn and very easy to navigate the system. The built in reporting functions are ideal and simple. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.nz/software/124360/scorebuddy?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/124360/scorebuddy) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data