EV Service Manager

"Very Flexible to a fault"

Comments: We have seen the product grow in the 4 years we've had it. The current version, Oxygen, is a huge leap from where we started with our implementation. We needed a full-featured ITSM and this software definitely fits the bill at a lower cost than some of the competitors. However, we chose to save money on implementation and did a lot on our own. If we had spent more money and time with the implementation team, we might have had an easier road to where we are.

Pros: The software is very flexible and has many features. You can make it do what you want it to do, for most things, with some work.

Cons: There are a lot of things to configure and arrange in the software, so it can be overwhelming and confusing at times. They advertise "codeless", but to be a power user, you need to know some SQL.

"Easy Vista Review"

Comments: It gets the job done, it is, It's pretty easy to use, it's web-based so that you can get to it from anywhere, it's relatively quick to refresh as compared to other web applications, It is highly customizable, to fit the needs of any organization
Ours is a couple of versions old, so I do not know what is fixed or changed in the future additions, but i hear from our vendor that it has major updates and i can't wait to see them

Pros: It's pretty easy to use, it's web-based so that you can get to it from anywhere, its relatively quick to refresh as compared to other web applications

Cons: Application time out settings are across the board, there needs to be a separate timeout for HelpDesk user that are in it all-day

"EasyVista isn't so "Easy""

Comments: It was not a great experience overall and if you are going into it with budget in mind this might work for you as long as you have the coding support you need and then you might be able to work the product out to the ends you need it appropriately.

Pros: We were able to customize this to the degree we needed for it to work for our organization (at great effort). This software did function as needed for a time. It logged appropriate data and we were able to use it to document what we needed.

Cons: It was so difficult to create and implement. It required a lot of coding knowledge that we weren't prepared for. It required a great deal to get common features available in other platforms up and running for us. It was not easy to read notes on tickets in a linear fashion.

"EasyVista - more than ticket management"

Comments: Normally I use the change request, service, incident, and problem management modules regularly.
It allows the teams to manage their daily work in one place, without the need of more applications.
The asset management module is also pretty good to have an idea of who's using what machines with a simple "probe" installed.

Pros: It has a lot of features and options that can be used, other than just using it for ticket management like we normally use it for.
Change requests, incident management, service requests, problems management, assets management and many other features.

Cons: Steep learning curve
Not the bet user experience
To heavy on resources

"Great for non-programmers"

Pros: I love the fact that unlike some other offerings, you do not have to be a programmer to accomplish deep customization. We have done some customizations that we would never have been able to do on our previous platform.

Cons: I do not agree and never liked the fact that there are more than one UI (Service Manager & Service Apps) and that EV makes it (very) hard to connect and integrate the two. IMO, they should just be combined
The UI is static and doesn't accommodate larger monitors well at all so you cannot adjust columns sizes.
The reporting deficiencies forced us to invest in PowerBI for reporting.