--- description: Learn more about SAP Customer Data Cloud price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SAP Customer Data Cloud Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Identity Management Software](/directory/30777/identity-management/software) > [SAP Customer Data Cloud](/software/124034/sap-customer-data-cloud) # SAP Customer Data Cloud Canonical: https://www.capterra.co.nz/software/124034/sap-customer-data-cloud Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/124034/sap-customer-data-cloud?page=2) > SAP Customer Data Cloud enhances customer experiences across marketing, commerce, sales, and service. > > Verdict: Rated **4.3/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SAP Customer Data Cloud? SAP Customer Data Cloud is built with the large enterprise in mind. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 8 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 3.4/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SAP - **Founded**: 1999 ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: Please contact SAP for pricing information - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Brazilian Portuguese, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Irish, Italian, Japanese, Korean, Norwegian, Polish, Romanian, Spanish, Swedish, Thai - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - A/B Testing - Activity Dashboard - Alerts/Notifications - Behaviour Tracking - Behavioural Analytics - CRM - Campaign Management - Customer Activity Tracking - Customer Profiles - Customer Segmentation - Customisable Templates - Dashboard - Data Security - Data Visualisation - Engagement Tracking - Multi-Channel Data Collection - Personalisation - Real-Time Analytics - Real-Time Notifications - Real-Time Reporting - Recommendations - Reporting & Statistics - Reporting/Analytics - Single Sign On - Social Promotion - Surveys & Feedback - Third-Party Integrations ## Support Options - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Identity Management Software](https://www.capterra.co.nz/directory/30777/identity-management/software) ## Related Categories - [Identity Management Software](https://www.capterra.co.nz/directory/30777/identity-management/software) - [GDPR Compliance Software](https://www.capterra.co.nz/directory/31309/gdpr-compliance/software) - [Customer Data Platforms (CDP)](https://www.capterra.co.nz/directory/31334/customer-data-platform/software) - [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software) - [Single Sign On Software](https://www.capterra.co.nz/directory/31331/single-sign-on/software) ## Alternatives 1. [Zoho CRM](https://www.capterra.co.nz/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Typeform](https://www.capterra.co.nz/software/137289/typeform) — 4.7/5 (945 reviews) 4. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3408 reviews) 5. [Trustpilot](https://www.capterra.co.nz/software/169618/trustpilot) — 4.5/5 (1202 reviews) ## Reviews ### "14 Years with SAP" — 4.0/5 > **Verified Reviewer** | *11 December 2025* | Consumer Electronics | Recommendation rating: 9.0/10 > > **Pros**: The overall vast data and analytics that this system supplies. Been using SAP since I remember starting with the Contact centre world and it's been 14 years so far. Holds all info, historicals, archives, wtc. > > **Cons**: A little outdated where we had to teach it what we needed. However, it's easy to build out in the cloud. ----- ### "Powerful customer identity platform with a steep learning curve" — 5.0/5 > **Jagadeesh** | *23 January 2026* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: What I liked most about SAP Customer Data Cloud is how it brings all customer identities and consent data into one secure, easy-to-manage place while still staying flexible for developers. > > **Cons**: What I liked least about SAP Customer Data Cloud is that the initial setup and configuration can feel complex and time-consuming, especially for teams new to identity and consent management. ----- ### "Sap Data cloud" — 5.0/5 > **Verified Reviewer** | *18 September 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: It's a great product which has great support and the easiest email sending proceess along with great password management > > **Cons**: It's really hard to say overall its a great product however the ui can be better as it will make the overall experience better > > Overall is a great software, it's great value for money and i would definitely recommend it for small businesses ----- ### "A great platform for customer data\!" — 5.0/5 > **Arvind Kumar** | *19 January 2021* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10 > > **Pros**: Being the Solutions Architect on the project for integrating our commerce platform, SAP Hybris (now known as SAP Commerce), I had to study every important aspect of the integration. Gigya is an excellent platform for customer data and probably the biggest repository of customer data. The documentation for the integration with Gigya is rich and Gigya's technical support team provided us with the required support. There are multiple options (e.g. ScreenSet, Web SDK, Server Side SDK etc.) for integration and we took a hybrid approach i.e. we used the three of them: ScreenSet, Web SDK, and Server Side SDK. > > **Cons**: The biggest challenge that we faced was migrating the password. One of the promises from Gigya which made us choose Gigya to migrate the customer data to was that the customers would not be forced to change their password once their accounts were migrated to it. However, at the time of migration, it was not easy to do it. The support from the technical support team was not sufficient to resolve the issue. Ultimately, we had to pay for Gigya's expensive professional service for one day and it was resolved. Gigya should make their professional service free-of-cost. Also, the Gigya's professional service team should contribute to answering the questions posted by the developers on various Q/A sites e.g. Stack Overflow. > > Overall, we are happy with the security and performance of Gigya's platform. The security of the customer data is our utmost priority and therefore it took us a few weeks longer than expected to take clearance from our security management teams to deploy the solution. We got the required support from Gigya in almost every implementation (except one particular instance which I have already mentioned that we had to pay for one day of their expensive professional services). ----- ### "A shit load of features but communication with support could improve" — 2.5/5 > **Maarten** | *27 August 2016* | Media Production | Recommendation rating: 4.0/10 > > **Pros**: Gigya offers their users an enormous amount of features to work with. You can either use their very easy to use screensets or, if you need a bit more of an advanced user-flow, build the screens yourself and user their libraries to easily do the necessary calls. Gigya assigns a team of professionals to help you get started and to resolve any specific needs as you walk passed the requirements of your business teams. > > **Cons**: When you're having a problem, either on Demo or Production it usually takes a lot of effort (emails, support tickets, calls, ...) to get it fixed. After complaining a few times we did get the promise of some improvements recently and so far it seems to get better. Another issue we had to deal with is the fact that their R\&D team is NOT available on Friday and Saterday as most of them are located within Israel. If you take into account that for more complex issues, support needs the help of R\&D to resolve these, you don't want any production problems on these days\! :-S ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/124034/sap-customer-data-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/124034/sap-customer-data-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data