---
description: Learn more about Azuba CCM Platform price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Azuba CCM Platform Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Document Management Software](/directory/30063/document-management/software) > [Azuba CCM Platform](/software/122681/azuba-ccm)

# Azuba CCM Platform

Canonical: https://www.capterra.co.nz/software/122681/azuba-ccm

> Azuba's CCM Platform provides communication solutions that can be tailored to healthcare \& other industries.
> 
> Verdict: Rated **4.7/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Azuba CCM Platform?

Azuba CCM Document Platform 7 is latest platform solution for Microsoft Windows servers. Offers browser-based computing with many new and advanced features.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 3 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Azuba
- **Founded**: 1986

## Commercial Context

- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Contact Napersoft for pricing details.
- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana and 173 more

## Features

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- CRM
- Call Centre Management
- Collaboration Tools
- Communication Management
- Compliance Tracking
- Content Management
- Customer Experience Management
- Customer History
- Customer Portal
- Customisable Templates
- Dashboard
- Data Visualisation
- Document Capture
- Document Classification
- Document Storage
- Electronic Signature
- Email Management
- Engagement Tracking
- Feedback Management
- File Conversion
- File Sharing
- Full Text Search
- Interaction Tracking
- Knowledge Base Management
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- NPS Survey Structure
- Negative Feedback Management
- Personalisation
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Search/Filter
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Templates
- Third-Party Integrations
- Version Control
- Visual Analytics
- Workflow Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Document Management Software](https://www.capterra.co.nz/directory/30063/document-management/software)

## Related Categories

- [Document Management Software](https://www.capterra.co.nz/directory/30063/document-management/software)
- [Customer Communications Management Software](https://www.capterra.co.nz/directory/31002/customer-communications-management/software)
- [Unified Communications Software](https://www.capterra.co.nz/directory/31035/unified-communications/software)
- [Document Generation Software](https://www.capterra.co.nz/directory/31576/document-generation/software)
- [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software)

## Alternatives

1. [Bitrix24](https://www.capterra.co.nz/software/113540/bitrix24) — 4.2/5 (984 reviews)
2. [Efficy CRM](https://www.capterra.co.nz/software/149894/efficy-crm) — 4.0/5 (90 reviews)
3. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Liberty Converse](https://www.capterra.co.nz/software/197657/liberty-converse) — 4.8/5 (23 reviews)
5. [Genesys Cloud CX](https://www.capterra.co.nz/software/21409/genesys-cloud) — 4.3/5 (262 reviews)

## Reviews

### "Extremely useful tool in creating letter templates for our team." — 4.0/5

> **Anthony** | *5 July 2018* | Recommendation rating: 9.0/10
> 
> **Pros**: + Uses a familiar layout (Microsoft Word) to aid in letter template creation
+ Napersoft team has assisted us as we have implemented this tool in our office any time we needed it (Amazing customer support\!)
+ Gives the team that creates letters to mail every day more ability to modify the templates than ever before
+ Archives our template changes (we see who and when a change was made)
+ Links common paragraphs used across multiple templates (this view was not possible with our previous software)
> 
> **Cons**: - I wish we could use it on the Google Chrome browser
- We need better insight on when a template is migrated to production. We can see changes but not migrations.
- We have had challenges with paragraphs that errored out templates completely. These had to be recreated and loaded again.
> 
> Template creation is much simpler for our team now. It puts the creation in the hands of the end users who see the letters everyday as opposed to our IT team who is unfamiliar with them.

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### "Napersoft CCM is a great product that I am comfortable recommending to anyone." — 5.0/5

> **Cliff** | *5 July 2018* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: The product is extremely reliable, and easy to change to keep up with business demand.  Prior to implementation of Napersoft CCM we needed a staff of 4 people working 3 days a week to get all of our letters and accreditation certificates out on time.  Now, it's totally automated, except for a review queue where some letters are intentionally  held until we are comfortable releasing them.  Giving our users Napersoft CCM so they have control over letters and emails  to generate has saved IT a lot of time and money, and increase operational productivity.
> 
> **Cons**: The user interface could use some updating, but it's still easy to navigate.  When your new to it, keeping track of your templates, paragraphs, and email text can be challenging but once you get it you feel stupid for not understanding how simple it really is.
> 
> Less work for IT, and increase productivity and control by our operations department.  We are able to be flexible with our communications now, to respond quickly to our market.

-----

### "Fantastic Support and Product \!\!" — 5.0/5

> **steven** | *5 July 2018* | Insurance | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use, setup,  functionality,  and Support \!\!\!\!  This product has driven Us to automate most of our letters, reports, and EOB's.
> 
> **Cons**: No Cons to Napersoft CCM \!\!\!\!  This product has never let this organization down \!\!\!  Any issue we ever had with this product Napersoft engineered a resolution \!\!\!\!\!
> 
> Automation of daily, weekly, or monthly correspondence \!\!

## Links

- [View on Capterra](https://www.capterra.co.nz/software/122681/azuba-ccm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/122681/Azuba-CCM/> |
| en-AE | <https://www.capterra.ae/software/122681/azuba-ccm> |
| en-AU | <https://www.capterra.com.au/software/122681/azuba-ccm> |
| en-CA | <https://www.capterra.ca/software/122681/azuba-ccm> |
| en-GB | <https://www.capterra.co.uk/software/122681/azuba-ccm> |
| en-IE | <https://www.capterra.ie/software/122681/azuba-ccm> |
| en-IL | <https://www.capterra.co.il/software/122681/azuba-ccm> |
| en-IN | <https://www.capterra.in/software/122681/azuba-ccm> |
| en-NZ | <https://www.capterra.co.nz/software/122681/azuba-ccm> |
| en-SG | <https://www.capterra.com.sg/software/122681/azuba-ccm> |
| en-ZA | <https://www.capterra.co.za/software/122681/azuba-ccm> |

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