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What Is TeamViewer Remote?

TeamViewer connects any PC, Server, Device on any platform globally in a few seconds. Available in over 30 languages, TeamViewer is a leading remote desktop tool with over 30,000 new downloads every hour. Currently, there are over 2.0 billion live TeamViewer IDs that access the world's largest and fastest remote connection network.We're serious about security, and we put our customers and their clients first when it comes to protecting them with the latest in technology.

Who Uses TeamViewer Remote?

Remote desktop, remote support, IT management, web monitoring, remote work and web conferencing, Remote access, Augmented reality support, digitization of work processes, IoT, and Industry 4.0

TeamViewer Remote Software - Connect to devices and provide remote support effortlessly.
TeamViewer Remote Software - All your devices, just a few clicks away.
TeamViewer Remote Software - Monitor and manage your devices proactively.
TeamViewer Remote Software - Gain visibility into your IT by tracking your assets.

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Reviews of TeamViewer Remote

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.3
Features
4.6
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Vincent
Vincent
IT Manager in Zimbabwe
Verified LinkedIn User
Security & Investigations, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Remote assistance, No limits!

5.0 2 years ago

Comments: TeamViewer is a great choice for IT professionals, mainly in the service delivery and support fields. I do not see myself looking at other remote tools in the near future.

Pros:

I have not had any issues with installation on all the devices we set up. Easy to connect to remote machines as long as the internet is stable. You can have multiple containers for multiple branches and the file transfer is seamless.

Cons:

I do not like the fact that there are times you cannot connect to a device two versions before the control machine. Some servers with legacy software cannot be upgraded and you will have to drive into the office.

TeamViewer Response

last year

Hi Vincent, We are really pleased to know you have chosen TeamViewer for your remote access solution! Thank you for trusting TeamViewer as a powerful tool for helping you. TeamViewer is backward compatible but not upward compatible. This means that you can connect with your current version to devices that are running the same version as yours or older versions. Likewise, we would like to invite you to join TeamViewer Community https://community.teamviewer.com if you have any troubleshooting questions. We hope you enjoy using TeamViewer all the time! Hope to see you there in TeamViewer Community! Best, Ying/TeamViewer

Yurie Katri
Yurie Katri
DevOps Engineer in Spain
Verified LinkedIn User
Telecommunications, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

A helpful tool for working remotely

4.0 2 years ago

Comments: Before the presentation, I had to scramble to operate the terminal on the top floor of the office. It was not a security-restricted area and there was no concept of using a remote desktop connection to do the work, so we had to go there personally. However, with the spread of remote work thanks to Corona and the introduction of this tool, it became possible to work with a remote desktop connection from home or in the office, eliminating the hassle of walking. In addition, it is now possible to work from home, so I believe that work efficiency has improved significantly.

Pros:

It is very convenient because you can operate the remote connection destination terminal through a remote desktop connection between offices or in a homework environment without the hassle of detailed configurations. It is also possible to send files, so it is useful when you want to transfer a local file to a remote connection destination. It also supports smartphone apps, so in an emergency, you can access and respond from your smartphone, which is excellent.

Cons:

Sometimes it is strangely cumbersome, and operations such as clicking are disabled and a restart is required, which is inconvenient. Also, as it is not a cheap service in terms of cost, I think if there are several additional contract plans, the barriers to using the paid version will be reduced.

TeamViewer Response

2 years ago

Hi Yurie, Thank you so much for reviewing TeamViewer with the positive feedback! We are happy that you are enjoying TeamViewer's performance, cross-platform flexibility, and reliability. We are glad to know TeamViewer is a powerful remote access tool for you and even for your home office! You are invited to join TeamViewer Community (https://community.teamviewer.com) for any troubleshooting questions about TeamViewer. We hope you enjoy using TeamViewer all the time! See you in TeamViewer Community! Wish you a great day and all the best. Best, Ying/TeamViewer

Mayra
Analyst in Colombia
Civil Engineering, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Team viewer Review

5.0 4 weeks ago New

Comments: Overall, I will give a 4 out of 5 stars to TeamViewer Remote

Pros:

High quality on real-time chat, it works flawlessly every time, it works quickly and efficiently, very well organized and easy to use.

Cons:

Sometimes their customer support team is a bit slow in their response

TeamViewer Response

3 weeks ago

Hi Mayra, We're thrilled to hear your positive feedback! It's great to know that our product's ease of use stood out for you. Your encouraging words inspire us to keep providing solutions that are intuitive and user-friendly. Best, Ying/TeamViewer

Justin
COO in US
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

There are better Remote Access options Now

1.0 6 months ago

Comments: Overall the system is OK. setting up remote access is clunky and overly complicated. The billing system sucks and has limited adjustment ability. The support takes probably a week to get back to you and the call center is always bogged down. It is overpriced for our needs. I have tried reaching out to your support. The support has not been helpful nor interested in working to solution. Overall, the support has lagged (sometimes over a week for a response to a simple question). I have an open ticket though today was told that they don't have my payment which posted 3 weeks ago and require a bank statement to rectify. I sent screenshots of my bank statements as the PDF won't be published for 2 weeks due to the timing of the statements and the finance person said well we can't stop it from going to collections as I asked as they were not accepting the screenshots to wait for the PDF. Overall, the "rules" of teamviewer are archaic and you should just search "TeamViewer class action" if you want more information about the issues that people get with them. I am amazed that there is an expectation that a company could hamstring their customer service soo much. It really is sad that a company with a good product has to be soo bad administratively. I am really disappointed. I have been a customer for 4 years. I am "stuck" in a EULA that is not binding in our state but they are playing mean.

Pros:

App that boots at startup Solid tutorials Mac OS support

Cons:

A lot The price structure does not reflect a small business needs for periodic support Options come and go support is mediocre

TeamViewer Response

5 months ago

Hi TeamViewer user, Thank you for sharing the review about TeamViewer and we are so sorry to hear about the poor experience with TeamViewer. To turn things around and help you with the best possible solution for your case, we encourage you to contact the TeamViewer Support Team (https://www.teamviewer.com/en/customer-support/) for a discussion. We hope that you will receive a satisfying outcome and enjoy the journey with TeamViewer continuously. Best, Ying/TeamViewer

Orion
IT Director in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Easily support remote computers with Teamviewer

5.0 2 months ago

Comments: I’ve been an IT engineer for 20 years and have used TeamViewer for multiple clients, in multiple environments. Connectivity was easy, fast, and secure. Installing the product took just a few minutes on both Windows and Mac computers. Deploying the software to clients is also easy and fairly painless.

Pros:

What I like most about TeamViewer Remote is the ease of connectivity to the target computer. Simply enter the Partner ID of the machine you need to connect to, select Remote Control, then click Connect. A prompt will appear, asking for their TeamViewer password - once that is done, you are connected and remotely controlling the computer.

Cons:

The free version of TeamViewer can disconnect at times and prompt you to purchase the product.