17 years helping New Zealand businesses
choose better software
Humanforce
What Is Humanforce?
Automate mundane and repetitive tasks and empower your managers to lead and mentor. Our changing world needs intelligent technology to allow your entire teams to be hyper effective and engaged.
- Automate processes and minimise complexity
- Drive greater worker engagement
- Deliver a superior customer experience
See at a glance what's happening with your business, your rosters, your workforce, and your budgets. Make better, data-driven business decisions.
Who Uses Humanforce?
Mid-large sized enterprises Sectors with frontline workers, including aged care, childcare, hospitality, retail, events & stadia, local government & more. Decision makers in HR, Payroll, and Operation
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Reviews of Humanforce
User friendly system all in one
Comments: As I mentioned before this is the second time I have implemented Time Target in an organisation and I am very passionate about the product and feel that it is user friendly and provides exactly what we need including being able to communicate with our staff as our staff work different hours over so many departments.
Pros:
The easy access and hands on component. Now we have updated to using the Humanforce App this has been a great addition and in particular for our staff. We have a very culture diverse workforce and it has been very easy to train and implement this system to them. I have actually implemented Time Target years ago in an aged care environment and I have seen the product improve immensely.
Cons:
Sometimes the support system through the Help support has been slow. But since I have had Will Barclay providing support to me it has been exceptional. Will has not only prompt with his service support but also very clear on his advice and instructions.
Humanforce Response
3 years ago
Hi Linda, Thanks so much for your review! We're sorry to hear you've had trouble in the past with help and support this information helps us to improve our processes and we'll take this feedback on board! Kind regards, Humanforce
Alternatives Considered:
Comprehensive and Practical
Comments: Great end to end product . User friendly with emphasis on Time and Attendance. Rostering and approving timesheets was such a manual process in the past. With an effective Award interpreter, major issues have all but now dissipated. The use of biometric scanners at all our sites means data is accurate and foolproof.
Pros:
Ease of use and integration with payroll software is essential
Cons:
Nothing to dislike about Humanforce. Automation is a must and Humanforce delivers
Humanforce Response
3 years ago
Hi Michael, Thanks for your review! We're so excited to hear you're enjoying Humanforce! Kind regards, Humanforce
Unfortunately lack of support makes me leave this review
Comments: Frustrates me every day
Pros:
It looks and sounds good when sold to you
Cons:
When having issues the support is non-existent. We were passed to development team and never heard from them in 3 months
Bad customer service.
Comments: Customer service is abysmal, cannot get through to anyone in a timely manner. Do not reply to tickets in a timely manner. Difficult to deal with. Software is decent, it's just the customer service experience that really lets this software down.
Pros:
Software does a good job, does everything that you need it to do.
Cons:
Customer service is absolutely abysmal. Hard to get hold of a human for support, tickets can be left open for months on end. Lack of followup at times.
Chaotic software with bad customer service
Comments: It started off promising but over the last 3+ years has just declined considerably.
Pros:
There's not many products on the market that can be tailored to our business model and be priced accordingly. Humanforce ticked most boxes that we required and was the best fit for us at the time of implementation.
Cons:
It's complex software so takes a lot of training and time to learn. It's also consistently updated (which is good) however there are features continually being added or changed and therefore you are never fully using the software to it's maximum capacity. Their support team can sometimes be great but most of the time terrible. Sometimes it takes months to get a response or they give you a reply that doesn't answer the question so they can just close the ticket without actually trying to help.
