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Who Uses FreeAgent?
Small businesses and freelancers around the world. FreeAgent is most suited to micro businesses with up to 10 employees.
What Is FreeAgent?
Join over 80,000 small businesses in the UK using FreeAgent to manage their finances! Our award-winning cloud accounting software brings together invoicing, time tracking, expenses, MTD-compliant VAT, Self Assessment and more. Our in-built Tax Timeline a calendar of all your tax liabilities ensures youll never miss a tax deadline again. FreeAgent is HMRC-compliant and were committed to protecting your personal and financial data, using multiple layers of security.
FreeAgent Details
FreeAgent Central
http://www.freeagent.com
Founded 2007
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FreeAgent deployment and support
Support
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Deployment
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Training
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FreeAgent Features
Accounting Software
- API
- Access Controls/Permissions
- Accounting
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
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- Audit Management
- Audit Trail
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- CPA Firms
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- Inventory Tracking
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- Quotes/Estimates
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- Recurring/Subscription Billing
- Reminders
- Sales Tax Management
- Status Tracking
- Tax Management
- Third Party Integrations
- Workflow Management
Accounts Payable Software
- 1099 Preparation
- ACH Payment Processing
- API
- Accounting
- Accounting Integration
- Activity Dashboard
- Aging Tracking
- Alerts/Notifications
- Approval Process Control
- Audit Management
- Audit Trail
- Bank Reconciliation
- Billing & Invoicing
- Cash Flow Management
- Cash Management
- Check Writing
- Compliance Management
- Configurable Workflow
- Customisable Reports
- Data Extraction
- Data Import/Export
- Document Management
- Document Storage
- Duplicate Payment Alert
- ERP
- Electronic Funds Transfer
- Electronic Payments
- Expense Tracking
- Financial Analysis
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- Fraud Detection
- General Ledger
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- Invoice Management
- Invoice Processing
- Mobile Access
- Multi-Currency
- PO Reconciliation
- Purchase Order Management
- Real Time Data
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- Recurring Payments
- Reporting & Statistics
- Reporting/Analytics
- Status Tracking
- Supplier Management
- Third Party Integrations
- Vendor Management
- Workflow Management
Accounts Receivable Software
- ACH Payment Processing
- API
- Account Reconciliation
- Accounting
- Accounting Integration
- Activity Dashboard
- Aging Tracking
- Alerts/Notifications
- Approval Process Control
- Bank Reconciliation
- Billing & Invoicing
- Cash Flow Management
- Cash Management
- Check Processing
- Collections Management
- Contact Database
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- Customer Statements
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- Customisable Templates
- Data Import/Export
- Discount Management
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- Electronic Payments
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- Financial Analysis
- Financial Management
- Forecasting
- General Ledger
- Inventory Management
- Inventory Tracking
- Invoice Management
- Invoice Processing
- Multi-Currency
- Online Payments
- Order Management
- Overpayment Processing
- Partial Payments
- Profit/Loss Statement
- Purchase Order Management
- Real Time Data
- Real Time Reporting
- Receipt Management
- Receivables Ledger
- Recurring/Subscription Billing
- Reminders
- Reporting & Statistics
- Sales Tax Management
- Third Party Integrations
- Workflow Management
Billing and Invoicing Software
- API
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Billing & Invoicing
- Billing Portal
- Client Portal
- Contact Database
- Contingency Billing
- Credit Card Processing
- Customisable Branding
- Customisable Invoices
- Customisable Reports
- Customisable Templates
- Document Management
- Document Storage
- Dunning Management
- Electronic Payments
- Email Management
- Estimating
- Expense Tracking
- Financial Management
- Hourly Billing
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Mobile Payments
- Multi-Currency
- Online Invoicing
- Online Payments
- Payment Processing
- Project Billing
- Projections
- Purchase Order Management
- Purchasing & Receiving
- Quotes/Estimates
- Real Time Data
- Real Time Reporting
- Recurring/Subscription Billing
- Reminders
- Reporting & Statistics
- Sales Tax Management
- Tax Calculation
- Third Party Integrations
- Time & Expense Tracking
- Timesheet Management
- Workflow Management
Business Budgeting Software
- "What If" Scenarios
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Ad hoc Reporting
- Asset Management
- Billing & Invoicing
- Budget Control
- Budgeting/Forecasting
- Cash Flow Management
- Cash Management
- Chart of accounts
- Collaboration Tools
- Consolidation/Roll-Up
- Customisable Reports
- Dashboard Creation
- Data Import/Export
- Data Visualisation
- Drag & Drop
- Expense Management
- Financial Analysis
- Financial Management
- Forecasting
- General Ledger
- Income & Balance Sheet
- Invoice Management
- Multi-Company
- Multi-Currency
- Multi-Department/Project
- Planning Tools
- Profit/Loss Statement
- Projections
- Purchase Order Management
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Real-time Updates
- Receipt Management
- Reporting & Statistics
- Reporting/Analytics
- Sales Forecasting
- Scenario Planning
- Self-Service Reporting
- Strategic Planning
- Third Party Integrations
- Version Control
- Visual Analytics
- Workflow Management
Reporting Tools
- "What If" Scenarios
- API
- Access Controls/Permissions
- Account Reconciliation
- Accounting
- Accounting Integration
- Activity Dashboard
- Alerts/Notifications
- Approval Process Control
- Audit Management
- Audit Trail
- Bank Reconciliation
- Billing & Invoicing
- Budgeting/Forecasting
- Cash Flow Management
- Cash Management
- Compliance Management
- Consolidation/Roll-Up
- Customisable Reports
- Customisable Templates
- Dashboard Creation
- Data Import/Export
- Data Visualisation
- ERP
- Electronic Payments
- Expense Tracking
- Financial Analysis
- Financial Management
- Forecasting
- General Ledger
- Income & Balance Sheet
- Invoice Management
- Invoice Processing
- Monitoring
- Multi-Company
- Multi-Currency
- Planning Tools
- Profit/Loss Statement
- Projections
- Purchase Order Management
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Receipt Management
- Reporting & Statistics
- Reporting/Analytics
- Scenario Planning
- Third Party Integrations
- Visual Analytics
- Workflow Management
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FreeAgent Reviews
Read all reviewsOverall rating
Average score
Anne W.
-
Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality4 /5
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Customer Support5 /5
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Value for Money4 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2/01/2018
"Makes bookkeeping easy for a novice, and still keeps an accountant happy"
Comments: Saves me a whole lot of time, and helps me keep clear records for my accountant.
Pros: At the moment it's free through my business banking account - I tried it because of this but it would definitely be worth paying for. I am relatively new to running a business and the software is very intuitive for a novice. My accountant is pretty happy with it too, so that's a big thumbs up! It makes invoicing and payment of exenses very easy, and is great for keeping track of money coming in/out and keeping an eye on invoices due for payment. Payroll is incorporated (you can file it with HMRC through FreeAgent or let your accountant do it separately). I also like the fact that it reminds me when my corporation tax and annual accounts are due. In a few clicks I can see my profit & loss account and my trial balance as well as spend in the different (customisable) categories. Really helps me keep on top of everything. The Android app is also great for reconciling payments and recording expenses on the move. The help files are fantastic, and the clear accounting descriptions and explanations make them a great resource for a small business even if you don't use the software.
Cons: Exporting information is a bit tricky in some areas - you can get a pdf out quite easily but an xls or csv would be more useful (you can export the entire company dataset as a csv, but not filtered individual elements such as unpaid expenses or balances within individual accounts). In some cases you can get round this by cutting and pasting, but it's a bit fiddly. Exporting all company data does not export attachments - so you need to keep a separate copy of scanned receipts etc outside FreeAgent. It is one of the more expensive cloud accounting software packages out there, but I have looked at a whole range and you can't beat the functionality, so that's what you are paying for I guess!
Vendor Response
by FreeAgent Central on 23/04/2018
Hi Anne,
Thank you for taking the time to leave us a review. It's great to hear about the features you like using and we really appreciate your positive feedback.
I'm also pleased to say that we are currently working on improving our exporting data feature, which will be released very soon.
Thanks again for using FreeAgent, we really appreciate it!
All the best,
The FreeAgent Team
- Reviewer Source
- Reviewed on 2/01/2018
Ben R.
-
Overall Rating4 /5
-
Ease of Use5 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 11/12/2020
"Affordable accounting software; good but needs a few tweaks to be great"
Comments: Clients who have made the transition can be viewed on one dashboard, and makes managing client records much easier.
Pros: Very easy to onboard clients; Linking bank accounts through open banking is straightforward and facility works well; Simple user interface makes it easy for novices to use; Very good customer support; Can be had for free of you use and RBS group bank account including Mettle; On the go invoicing is nice for some business as well as the expense logger
Cons: Not as flexible as some accounting packages; a few of the facilities are still a work in progress and you need to do a workaround
- Reviewer Source
- Reviewed on 11/12/2020
Verified Reviewer
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 28/05/2021
"Freeagent - simple and reliable accounting"
Comments: Freeagent covers all our accounting and invoicing needs very well. We have tried one of the leading alternatives but came back as we were so pleased with it.
Pros: The billing and invoicing functionality is a key feature of the product and works very well. They send a Monday motivator email summarising your agenda for the week on Monday mornings. This includes items such as unbilled hours logged, payments to approve and bills to chase or pay. MFA is supported for increased security.
Cons: There are few things that I don't like to be honest, the only one that can be annoying is the bank feeds can sometimes be a little slow to show items. A manual refresh option for bank feed data would be useful.
- Reviewer Source
- Reviewed on 28/05/2021
Verified Reviewer
-
Overall Rating1 /5
-
Ease of Use1 /5
-
Features & Functionality1 /5
-
Customer Support2 /5
-
Value for Money1 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 11/03/2019
"Painful to use, Clunky and not great"
Comments:
Using the software was very awkward and restrictive. I lost confidence in it very early on.
My experience has been years of utter frustration.
Regular promises of fixes and upgrades never materialised over the last 3 years and despite sticking with it, and getting the software for free, I ended up having to opt for better software.
Customer services are quick to respond but they tend to misinterpret your issue. Their idea of helping is sending you a link to a long drawn out document that frustrates you even more than the original issue. Most of the issues can't be resolved by sympathetic customer support reps because they are hard-coded into the software as basic incapabilities.
Pros:
It's a Scottish company, albeit taken over by an anti-Scottish UK bank.
Customer services are relatively quick to respond but don't often understand or resolve your issue.
They do send you a Monday motivator which is useful.
It's now free if you bank with RBS/Nat West, but I'd rather not bank with either and even at £0 it's not worth it. I'd rather pay for a decent software and save the cost of hours of inefficiency and extra accountancy fees later.
Cons:
It is very clunky and awkward to use.
It is very expensive for what it is and definitely not even worth using for free.
Several essential basic functions are missing and it is very restrictive/prescriptive forcing you to work their way or not at all.
Customer services regularly have to fudge "workarounds" to fill the gaps in FreeAgent's basic functionality and often these "workarounds" make more mess than doing nothing, leaving you with more to pay your accountant to fix it.
FreeAgent does several things in very unusual ways and then doesn't allow you to fix them.
Payroll does post journals into your ledgers but even the best accountants can't make any sense of them.
This software tries to be all things to small businesses giving tools that quite frankly are dangerous to unqualified accountants. It allows you to do your own VAT, Corporation Tax and Self Assessment wrongly, without any tax planning advice which could cost you tens of thousands of pounds in VAT/tax that isn't due, not to mention HMRC penalties etc. I know of several clients who have overpaid an absolute fortune and had seriously damaging run-ins with HMRC as a direct result of trying to DIY using this software.
Buyer BEWARE!!!
Vendor Response
by FreeAgent Central on 18/03/2019
Hi there,
We¿re really sorry to hear about your experience and appreciate you taking the time to share your feedback and frustrations. If there's anything we can do to help improve your experience, or any additional feedback you'd like to share with us, please contact us at @[email protected]
Warm regards,
The FreeAgent Team
- Reviewer Source
- Reviewed on 11/03/2019
Simon P.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 15/04/2021
"Free for NatWest Business customers, very straightforward accounting software for small business"
Comments: All positive - occasionally have to try and work out how to do something, but customer support are very good and responsive if you get really stuck. For someone who would struggle with the accounting side of running a child's piggy bank, FreeAgent is worth its weight in gold!
Pros: It basically does all the required accounting without having to pay for an accountant to do it for you. The biggest benefit when it comes to tracking business tax and completing a tax return as it pretty much does it all for you.
Cons: Sometimes it's tricky to work out how something works and you have to go and get help from customer support, but this may be more user incompetence than anything wrong with the software!
- Reviewer Source
- Reviewed on 15/04/2021
