Conversocial

Conversocial

by Conversocial

Who Uses Conversocial?

Global brands such as Google, Tesco and Hertz in various industries use Conversocial to leverage the power of social messaging and integrate messaging channels into their customer support program.

What Is Conversocial?

Conversocial is a leading customer engagement platform for todays digital customer. Delivering a unified approach to a new generation of customer care, Conversocial enables hundreds of global brands including Google, Tesco and Hertz to ensure they are supporting in-the-moment resolution, at scale, to drive profitable and lasting relationships on all Social Messaging channels. Conversocial creates a clear digital path for brand and consumer engagement.

Conversocial Details

Conversocial

http://www.conversocial.com/

Founded 2009

Conversocial Pricing Overview

Conversocial does not have a free version and does not offer a free trial. See additional pricing details for Conversocial below.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Documentation

Support

Business Hours

Online

Conversocial Features

Collaboration Software
Brainstorming
Calendar Management
Contact Management
Content Management
Discussion Boards
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Data Collection
Predictive Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis

Conversocial Reviews

Showing 5 of 8 reviews

Overall
4.6/5
Ease of Use
4.6/5
Customer Service
4.7/5
Features
4.1/5
Value for Money
4.2/5

Conversocial for Dedicated Social Customer Care and Engagement

Reviewed on 19/11/2015
David T.
Customer Engagement Manager
Retail
Used the Software for: 2+ years
Reviewer Source 
Source: SoftwareAdvice
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Not only does the technology meet our needs, the partnership with Conversocial as an organization is incredibly valuable. They consistently position themselves in an anticipatory industry foothold, helping us identify and meet opportunities to stay ahead of customer expectations. This holds for reporting, associate experience, and the partnerships they build with social media entities. We have a solution and subject matter experts that help us use it to its fullest capacity.

Cons: Hard to pick out anything in particular. Any issues we've had, we've been able to work quickly to either resolve or road-map solutions.

Simple and Effective Engagement Tool

Reviewed on 23/11/2015
Amy O.
Senior Manager, Social Media Strategy
Primary/Secondary Education
Used the Software for: 2+ years
Reviewer Source 
Source: SoftwareAdvice
5/5
Overall
4.5/5
Ease of Use
3.5/5
Features & Functionality
5/5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Conversocial stuck out to me above other social media listening tools because of its simplicity and easy to use platform. The layout of Conversocial is strategic and everything seems to have a place. The shortcut options are quick and I love how easy it is to use their keyword search (for the most part). My other favorite features from Conversocial are the way they pull up previous engagements. You can see how many times each user has mentioned your company/brand/school and then can view those previous conversations. With other engagement tools, I've had to click around a few times to view previous engagements, or there is no option to view them. Conversocial has found a very efficient way to provide this data. They also have a wonderful tech support team and are quick to act whenever myself or my team experienced issues. The tagging options were simple to use as well.

Cons: I wish Conversocial had an app for their platform. Since conversations on social media occur 24/7, it'd be nice to quickly access Coversocial from my phone and archive, respond, etc. quickly. I also wish it was easier to bulk archive in Conversocial as well as only search for items that weren't already assigned or archived. All in all, this is a great platform, though.

Conversocial: One of the best for social monitoring and engagement

Reviewed on 23/11/2015
Nolan P.
Senior Manager, Social Media Community Strategy
Primary/Secondary Education
Used the Software for: 2+ years
Reviewer Source 
Source: SoftwareAdvice
4/5
Overall
4.5/5
Ease of Use
2.5/5
Features & Functionality
4.5/5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: The best thing about Conversocial is its ease of use when monitoring and engaging several social media accounts. My team used Conversocial to monitor conversations on 60+ Facebook pages and multiple Twitter accounts, but I've also used Salesforce Radian6, Salesforce Social Studio, Percolate, and Hootsuite. Conversocial has one of the best user interfaces I've encountered. It's easy to select single or multiple accounts and channels, apply tags for categorization, assign out to different team members, and even create and use macros to do several actions at once. Plus, Conversocial has keyboard shortcut keys for most of these actions, which other platforms are either completely lacking or too limited. The team at Conversocial were always great to work with and responsive to service requests or questions.

Cons: The only reason my team stopped using Conversocial was to switch to a more fully-featured social media management suite so we could have all aspects of social managed within one platform (Monitoring, Publishing, Listening, Reporting, etc). If you're looking for a point solution, Conversocial's great. They do have some limited reporting and are working on further offerings there.

Manage customer feedback with ease

Reviewed on 19/01/2019
Verified Reviewer
Founder
Marketing & Advertising, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
4/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: If you can afford it, go for it. I’m sure you'll love using Conversocial for the fact that it has a lot to offer its clients.

Pros: I have to admit that Conversocial is amazing when it comes to managing customer feedback. Not only is it super-easy to use but it has some of the best features that help you do a lot more than messaging. 1. A helpful tool for social listening and managing brand reputation.
2. Powerful analytics and automation feature.
3. Supports multiple channels and is fairly scalable.

Cons: 1. Needs regular updates and new features quite often.
2. It is pricey.

Great interface and software design

Reviewed on 23/10/2018
Gina T.
Marketing Intern
Philanthropy, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
Source: SoftwareAdvice
5/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
3/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: The platform is extremely easy to use with a well-designed layout that is great to work with. Customer service makes a point to ensure you have the best experience possible with this product.

Cons: After a demo and trial period this product became slightly pricey and we had a hard time fitting it into our already full budget.