Who Uses Novo Solutions?
Manufacturers, Municipalities, Hospitals, Universities/Colleges, School Districts and any IT and Facilities Maintenance Department.
What Is Novo Solutions?
Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. Auto route email or web portal requests to the appropriate department. Define Service Level Agreements. Capture and share KNOWLEDGE BASE articles (even search in attachments). Create powerful REPORTS and DASHBOARDS. Easily CUSTOMIZE to your needs with Custom Fields, Forms, Record Lists, Email Templates, Work Flows and Permissions. END USER PORTAL available for customers and employees.
Novo Solutions Details
Novo Solutions
http://www.novosolutions.com
Founded 1999
Novo Solutions pricing overview
Novo Solutions has a free version and offers a free trial. Novo Solutions paid version starts at US$24.00/month.
Starting Price
US$24.00/month
Pricing Details
5 User Minimum
Free Version
Yes
Free Trial
Yes
Novo Solutions deployment and support
Support
- Chat
Deployment
- Cloud, SaaS, Web-based
- Windows (Desktop)
- Android (Mobile)
- iPhone (Mobile)
- iPad (Mobile)
Training
- Live Online
- Webinars
- Documentation
Novo Solutions Features
Customer Service Software
- API
- Activity Tracking
- Alerts / Escalation
- Appointment Management
- Auto-Responders
- Calendar Management
- Call Centre Management
- Call Routing
- Communication Management
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customisable Forms
- Customisable Templates
- Data Import/Export
- Drag & Drop
- Email Management
- Employee Management
- Engagement Analytics
- Event Triggered Actions
- Inbox Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Multiple User Accounts
- Performance Management
- Performance Metrics
- Queue Management
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Rules-Based Workflow
- SMS Messaging
- Self Service Portal
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Template Management
- Third Party Integrations
- Virtual Assistant
- Voice Mail
- Workflow Management
Facility Management Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Asset Management
- Audit Management
- Audit Trail
- Barcode / Ticket Scanning
- Billing & Invoicing
- Calendar Management
- Commercial Properties
- Compliance Management
- Contract/License Management
- Customisable Forms
- Customisable Reports
- Data Import/Export
- Document Management
- Document Storage
- Equipment Maintenance
- Equipment Management
- Facility Scheduling
- Fixed Asset Management
- For Schools
- Historical Reporting
- Incident Management
- Inspection Management
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Maintenance Management
- Maintenance Scheduling
- Multi-Location
- Preventive Maintenance
- Real Time Data
- Real Time Notifications
- Reporting & Statistics
- Reporting/Analytics
- Residential Properties
- Room Scheduling
- Space Management
- Status Tracking
- Task Management
- Task Scheduling
- Third Party Integrations
- Vendor Management
- Visitor Management
- Work Order Management
- Workflow Management
Government Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Approval Process Control
- Audit Management
- Audit Trail
- Billing & Invoicing
- Budgeting/Forecasting
- Calendar Management
- Code Enforcement
- Collaboration Tools
- Compliance Management
- Contract/License Management
- Customisable Forms
- Customisable Reports
- Customizable Fields
- Data Visualisation
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Employee Management
- Fixed Asset Management
- General Ledger
- Geographic Maps
- HR Management
- Inventory Management
- Invoice Management
- License Issuance
- Monitoring
- Performance Metrics
- Permit Issuance
- Progress Tracking
- Project Management
- Projections
- Purchasing & Receiving
- Real Time Reporting
- Real-time Updates
- Records Management
- Reporting & Statistics
- SSL Security
- Self Service Portal
- Task Management
- Taxation & Assessment
- Third Party Integrations
- Utility Billing
- Work Order Management
- Workflow Management
Help Desk Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Automated Routing
- CRM
- Call Centre Management
- Chat/Messaging
- Client Portal
- Customer Database
- Customer History
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Data Import/Export
- Document Storage
- Email Management
- Email Templates
- Feedback Management
- Help Desk Management
- IT Asset Management
- Interaction Tracking
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Network Monitoring
- Performance Metrics
- Prioritisation
- Real Time Notifications
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third Party Integrations
- Ticket Management
- Workflow Configuration
- Workflow Management
IT Asset Management Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Asset Management
- Asset Tracking
- Audit Management
- Audit Trail
- Barcode / Ticket Scanning
- Change Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customizable Fields
- Dashboard Creation
- Data Import/Export
- Data Visualisation
- Email Management
- IT Asset Tracking
- Incident Management
- Inventory Management
- Inventory Tracking
- Knowledge Base Management
- Maintenance Management
- Maintenance Scheduling
- Monitoring
- Prioritisation
- Problem Management
- Procurement Management
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Role-Based Permissions
- Self Service Portal
- Service Level Agreement (SLA) Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Task Management
- Third Party Integrations
- User Management
- Workflow Management
Knowledge Management Software
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- CRM
- Calendar Management
- Cataloguing/Categorisation
- Categorisation/Grouping
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Content Library
- Content Management
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Data Import/Export
- Decision Support Software
- Discussions / Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- File Management
- Full Text Search
- Gamification
- Knowledge Base Management
- Live Chat
- Multi-Language
- Online Forums
- Projections
- Real Time Notifications
- Reporting & Statistics
- SSL Security
- Self Service Portal
- Self-Learning
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Tagging
- Text Editing
- Third Party Integrations
- Widgets
- Workflow Management
Maintenance Management Software
- API
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Asset Management
- Asset Tracking
- Audit Trail
- Automated Scheduling
- Barcode / Ticket Scanning
- Barcoding/RFID
- Billing & Invoicing
- Calendar Management
- Calibration Management
- Compliance Management
- Customisable Forms
- Customisable Reports
- Customizable Fields
- Data Import/Export
- Document Management
- Document Storage
- Equipment Maintenance
- Equipment Tracking
- Fixed Asset Management
- Historical Reporting
- Inspection Management
- Inventory Management
- Inventory Tracking
- Invoice Management
- Job Management
- Key & Lock Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Location
- Predictive Maintenance
- Preventive Maintenance
- Purchase Order Management
- Real Time Data
- Real Time Reporting
- Reminders
- Reporting & Statistics
- Scheduling
- Service History
- Task Management
- Task Scheduling
- Technician Management
- Third Party Integrations
- Work Order Management
- Workflow Management
Municipal Software
- API
- Activity Dashboard
- Alerts/Notifications
- Animal Licensing
- Assignment Management
- Billing & Invoicing
- CRM
- Calendar Management
- Case Management
- Client Portal
- Code Enforcement
- Collaboration Tools
- Communication Management
- Compliance Management
- Contact Management
- Contract/License Management
- Customer Database
- Customisable Reports
- Data Import/Export
- Document Management
- Document Storage
- Email Management
- Equipment Maintenance
- Fixed Asset Management
- Fund Accounting
- Geographic Maps
- Inspection Management
- Inventory Management
- Inventory Tracking
- Job Costing
- License Issuance
- Maintenance Scheduling
- Parking Management
- Performance Management
- Permit Issuance
- Planning & Zoning
- Projections
- Property Database
- Real-time Updates
- Reporting & Statistics
- Role-Based Permissions
- SMS Messaging
- Self Service Portal
- Social Media Integration
- Task Scheduling
- Taxation & Assessment
- Third Party Integrations
- Utility Billing
- Work Order Management
- Workflow Management
Public Works Software
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Asset Management
- Asset Tracking
- Audit Trail
- Bid Management
- Billing & Invoicing
- Calendar Management
- Compliance Management
- Contract/License Management
- Customer Database
- Customisable Forms
- Customisable Reports
- Customizable Fields
- Data Import/Export
- Document Management
- Document Storage
- Employee Management
- Equipment Maintenance
- Equipment Tracking
- Fixed Asset Management
- GPS
- Geographic Maps
- Historical Reporting
- Inspection Management
- Inventory Management
- Inventory Tracking
- Job Costing
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Location
- Prioritisation
- Project Management
- Projections
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Self Service Portal
- Service Request Management
- Status Tracking
- Task Management
- Task Scheduling
- User Management
- Work Order Management
- Workflow Management
Work Order Software
- API
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Barcode / Ticket Scanning
- Billing & Invoicing
- Calendar Management
- Contact Database
- Contract/License Management
- Customer Database
- Customisable Forms
- Customisable Reports
- Customizable Fields
- Data Import/Export
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Electronic Signature
- Equipment Maintenance
- Estimating
- Historical Reporting
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Job Management
- Job Scheduling
- Job Tracking
- Maintenance Scheduling
- Mobile Access
- Multi-Location
- Preventive Maintenance
- QuickBooks Integration
- Quotes/Estimates
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Recurring Appointments
- Reporting & Statistics
- Routing
- Scheduling
- Search/Filter
- Task Scheduling
- Third Party Integrations
- Work Order Creation
- Work Order Management
- Workflow Management
Novo Solutions Alternatives - Capterra New Zealand 2021
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Novo Solutions Reviews
Read all reviewsOverall rating
Average score
Stephanie B.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 11/01/2019
"Easy to use Work Order Software"
Comments: This software took us from managing paper to being able to keep all of our work and completed work virtually. It is very helpful, time ad cost saving.
Pros: This software is beyond easy to use. It is user friendly and keeps all the information we need to keep the work flow moving.
Cons: N/A, currently we have not run into any cons to report at this time.
- Reviewer Source
- Reviewed on 11/01/2019
Michael A.
-
Overall Rating4 /5
-
Ease of Use3 /5
-
Features & Functionality5 /5
-
Customer Support4 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 25/10/2017
"The learning curve has been longer than we hoped for, but we're getting there."
Comments: Has greatly improved our ability to hold ourselves to response timeliness and evaluated our performance. Has integrated all our customer feedback into a single datastream with key parts of it requiring no manual intervention.
Pros:
Once we figure it out, it seems it can do everything we need, and it's been able to integrate with other systems.
It's clearly going to be able to grow with our future needs, unlike our previous product.
Cons:
The end user (in our case, primarily customer service staff) have a fairly clunky user experience. There's a lot of jargon and non-obvious ways of executing things.
Seem to have had a few more technical glitches than expected. Some of the integrations were very hard to get configured and honestly we're still not 100% sure they're all working right.
Really does seem to require not just a champion but an in-house expert.
- Reviewer Source
- Reviewed on 25/10/2017
Doug S.
-
Overall Rating3 /5
-
Ease of Use3 /5
-
Features & FunctionalityUnrated
-
Customer Support4 /5
-
Value for MoneyUnrated
-
Likelihood to RecommendUnrated
- Reviewer Source
- Reviewed on 12/09/2012
"Asset Manager"
Comments: We haven't really got into using it very deeply yet, so I don't know what my recommendation would be. As of now I'm not singing praises....yet....we'll see.
Pros: The browser based feature was one of the main reasons for purchase. Support was very helpful during install.
Cons: The fact that screen features for other modules are present in the single Asset module we purchased is very confusing as to what works and what doesn't. The documentation on your site and through the software is severely lacking. Once again, the fact that the doc for all modules is lumped together makes it hard to find anything.
Vendor Response
by Novo Solutions on 4/02/2015
Doug's review was for our classic Novo Asset Manager product. It was part of a multi-app Service Desk solution which did include documentation for the other apps.
In 2014 we released our completely new ShareNet Asset Management Cloud solution and have updated this listing for this new product. ShareNet also has other apps you can subscribe to in the suite. These apps can be completely segmented or tightly integrated depending on how the solution is configured.
Unfortunately Doug has to have an in-house application and our new ShareNet Cloud Platform is not an option for him. In speaking with him today it seems he has been pretty pleased with the Novo Asset Manager (after he got it fully implemented) and he has remained current on support.
- Reviewer Source
- Reviewed on 12/09/2012
Stephen P.
-
Overall Rating4 /5
-
Ease of Use3 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money3 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 24/10/2017
"Sharenet has been a very valuable tool for my organization, helps us manage a lot of odd items."
Comments: The system has really helped us implement and manage our surplus program. It laid a great foundation for us to grow it.
Pros: The software has a very solid platform with excellent customer support. The built in training videos make understanding the system much easier. The system is also very customizable and can be tailored to track pretty much whatever you want
Cons: The system seems to be a little out of date, the app isn't all that great and for the price there seem to be some key features missing.
- Reviewer Source
- Reviewed on 24/10/2017
Marta C.
-
Overall Rating4 /5
-
Ease of Use5 /5
-
Features & FunctionalityUnrated
-
Customer Support4 /5
-
Value for MoneyUnrated
-
Likelihood to RecommendUnrated
- Reviewer Source
- Reviewed on 17/09/2012
"Review of Product"
Comments: This is a very good product. It is very easy to use and has made maintaining our knowledgebase very easy to do.
Pros: We used another product before migrating to the Novo Solutions KnowledgeBase platform. This has greatly simplified our knowledgebase updating and maintenance. The updates take place immediately which is a great time-saver. Our agents have access to the most current information when they need it.
Cons: Reporting. This feature is not very intuitive and could probably stand significant enhancements. I could use reports on who is logging in and when. We are billed on a login basis but I don't have any reports to tell me how many logins occurred. I really need that type of report.
Vendor Response
by Novo Solutions on 28/06/2016
The Knowledge Base Article View Log (added in 2015) allows users to create detail and summary reports with the built in Report Writer. This provides a high level of visibility into how the Knowledge Base is being used and who is using it.
- Reviewer Source
- Reviewed on 17/09/2012
