Who Uses This Software?

Starboard Suite is designed specifically for passenger vessels and watersports operators. Our booking process, payment system, check-ins and reporting are optimized for your specific business needs

Average Ratings

132 reviews
  • Overall 4.5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 5 / 5
  • Features 4.5 / 5
  • Value for Money 4.5 / 5

Product Details

  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • Starboard Suite
  • http://www.starboardsuite.com/
  • Founded 1997

About Starboard Suite Reservation System

Starboard Suite is the premier reservation system designed specifically for passenger vessel and watersports operators. Mobile-friendly online reservations are seamlessly integrated with your phone and walk-up bookings, so you can manage your entire business from a single dashboard. Support for electronic check-ins, gift certificates, employee scheduling, and much more. Customization, training and support are all included, as are free updates for as long as you're a customer.

Starboard Suite Reservation System Features

  • Activities Booking
  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Promotions Management
  • Rate Management
  • Room Booking Management
  • Third Party Booking
  • Accommodation Booking
  • Activities Booking
  • Central Reservation System
  • Coach Booking
  • Custom Packages
  • Customer Management
  • GDS / OTA Integration
  • Itinerary Creation
  • Payment Processing
  • Price / Margin Management
  • Promotions Management
  • Quote Management
  • Reservations Management
  • Vendor Management
  • Website Management

Starboard Suite Reservation System Most Helpful Reviews

FEEDBACK on Starboard Software

Reviewed on 26/09/2018
Molly C.
owner
Leisure, Travel & Tourism, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We are a tight running internet operation and it is important for the public to see us that way. We do not have a ticket office so our internet presence and success are extremely important to us. STARBOARD helps us deliver solid, immediate customer service. We project a realtime operation that is appreciated when we meet our customers on the boat!

Pros: GREAT information for CUSTOMERS. It is complete and thorough information and it makes our operation look professional. The information in the Boarding Pass is complete and informative..I have few questions from customers after they have received the printout from their ticketing transaction. It is set up like a click through shopping site and this works for me and our customers.

Cons: I wish this was more intuitive as a user. I run into (too easily) the complication of an INCOMPLETE cancellation. I have a hard time finding details on a private charter that has been booked (payment history) ADDING another charge to the charter booking (music, additional time booked for the trip...)maybe this could be customized for our particular business...I would LOVE a live tutorial on this so I could work through mistakes and understandings as I create them..solve the problem/misunderstanding on the spot.

Vendor Response

by Starboard Suite on 28/09/2018

Hi Molly,

Thanks for taking the time to write a review!

I'm glad to hear that things are working out so well for your customers!

We'd be more than happy to provide an additional training session. It looks like your business was previously managed by an outside management company, so we provided them with training previously.

Please reach out to our support team and we can schedule a training session at your convenience.

We want to make sure you feel 100% confident with everything you'll need to do now that you're running things yourself.

Please don't hesitate to let us know how we can help.

Wishing you all the best,

Charles

Outstanding reservation system

Reviewed on 23/05/2019
Randy A.
Owner
Maritime, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: My company has used Starboard Suite for several years and would highly recommend their reservation system. Our reservation system is customized, user friendly and relative to our industry. They have developed an app that we used on both IOS and Android platforms. The customer service is without a doubt outstanding. I would highly recommend Starboard Suite reservation software.

Cons: I can not report anything negative about Starboard because they have met all of my needs.

Vendor Response

by Starboard Suite on 24/05/2019

Randy,

Thanks for taking the time to write a review!

We're glad to hear that you've been so pleased with out platform and service, and would highly recommend it to others.

Wishing you a great summer season!

Starboard Suite has surpassed my expectations on all levels!! Especially the Customer Service! A++

Reviewed on 2/05/2018
Brad S.
Owner/Manager
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the intuitive Control Panel. It didn't take long for me to really dive into the settings and with some excellent customer service and the help of the Starboard Team, I felt really comfortable using Starboard Suite to its full potential. The Starboard Team does an excellent job setting up the software so its turn key ready for use. The communication and promptness of their staff is by far the best of any company I have dealt with these last few months. (and I've dealt with way to many lately it seems).
I also really like how clean the customer Interface is. It's very well organized and simple enough for Grandma and Grandpa to use with their new Smart Phone...
There are plenty of other features that I enjoy the software... There are really too many to list...
Don't hesitate if your shopping around for a reservation software... Do your self a favor and check out Starboard Suite and you won't have to waste your time with the Competitors.

Cons: Zero Cons... any of the minor issues I've had have been quickly addressed and most of the time, it was just my own misunderstanding of how the software works or responds. A little bit of coaching from the staff and the issue what ever it may have been becoming non-existent!!

Vendor Response

by Starboard Suite on 4/05/2018

Brad,

Thanks for taking the time to write a review!

We're thrilled to have you aboard, and glad to hear that our product and service have exceeded your expectations on all levels!

Wishing you a great summer season!

Fantastic for any rental or tickets sales business!

Reviewed on 10/08/2018
Sue L.
General Manager
Recreational Facilities & Services, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We think nothing but great things of crew at D3 Solutions. Our company is by no means the biggest company they service but every interaction we've had with them, they treat us as if we were. Everything you want in a business partner you plan to spend many years with.

Pros: D3 Solutions has made our transition from FareHarbor seamless and care free. Their thorough support has made creating our perfect reservation platform a dream come true. The system is easy to operate and with our staff of crew ages 15-70 was easy to train and understand. Their patience with our crew as they transitioned to Starboard Suite from our previous provider was unmatched and the continued support is exceptional and comforting. I love to tell my fellow business owners about this amazing company!

Cons: At first it was a stretch to do exactly what we needed as boat rental company business with a very specific need but they were able to meet our expectations and exceed them.

Incredible Customer Support

Reviewed on 14/12/2016
Tony M.
Owner
2-10 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: The team at Starboard Suite does a phenomenal job responding to inquiries and making schedule adjustments for us and does so extremely quickly. This is great for us when we want to make pricing changes, add new locations, or offer specials. The software is easy to use and the functionality is great for our customers. We shopped around quite a bit and not only was Starboard Suite an incredible deal, they were also the easiest to communicate with and had by far the best customer service. If you are shopping for a scheduling software to use, look no further. These guys are the best!

Pros: Ease of use. A lot of features.

Cons: I would like to be able to make mass changes to mass event adds that I had done in the past.

Vendor Response

by Starboard Suite on 14/12/2016

Hi Tony,

Thanks so much for taking the time to write a review.

We're thrilled to have you on-board, and glad to hear that things are working out so well with our product and our service!!

----

In terms of mass changes, we wanted to make sure you know that you can already:

- Make global changes to any of your price levels, event types, locations, vessels, etc.

- Add new price levels, event types, locations, vessels, etc in your Control Panel any time.

- Modify any of these properties on individual events any time.

- Add a series of events with any price levels, days, locations, etc.

We've been cautious about allowing mass modifications to individual events, since it's inherently easy to get into trouble with these types of one-click operations.

We do expect to open this up to individual customers in the coming year. We'll add you to our list and let you when this becomes available.

We're always glad to make mass modifications for you as well!

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