Starboard Suite Reservation System

Starboard Suite Reservation System

by Starboard Suite

Who Uses Starboard Suite Reservation System?

Starboard Suite is designed specifically for passenger vessels and watersports operators. Our booking process, payment system, check-ins and reporting are optimized for your specific business needs

What Is Starboard Suite Reservation System?

Starboard Suite is the premier reservation system designed specifically for passenger vessel and watersports operators. Mobile-friendly online reservations are seamlessly integrated with your phone and walk-up bookings, so you can manage your entire business from a single dashboard. Support for electronic check-ins, gift certificates, employee scheduling, and much more. Customization, training and support are all included, as are free updates for as long as you're a customer.

Starboard Suite Reservation System Details

Starboard Suite

http://www.starboardsuite.com/

Founded 1997

Starboard Suite Reservation System Pricing Overview

Starboard Suite Reservation System does not have a free version and does not offer a free trial. See additional pricing details for Starboard Suite Reservation System below.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Starboard Suite Reservation System Features

Online Booking Systems
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
Activities Booking
CRM
Central Reservation System
GDS/OTA Integration
Itinerary Creation
Package Creation
Payment Processing
Pricing Management
Promotions Management
Quote Management
Reservations Management
Resource Management
Vendor Management
Waiver Management
Website Management

Starboard Suite Reservation System Reviews

Showing 5 of 143 reviews

Overall
4.7/5
Ease of Use
4.7/5
Customer Service
4.8/5
Features
4.6/5
Value for Money
4.7/5

Multiple features and outstanding customer support.

Reviewed on 23/05/2019
Nick S.
Director of Sales and Marketing
Leisure, Travel & Tourism, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Not only is the software user friendly and easily managed by our employees, but the SS customer support is outstanding. They have always been willing and able to answer and questions quickly and effectively.

Cons: Cons are slim to none as SS keeps releasing new updates and user-friendly features.

Vendor Response

by Starboard Suite on 24/05/2019

Nick,

Thanks for taking the time to write a review!

We're glad to hear that you've been enjoying the platform and that our support team has been meeting (or exceeding) your expectations.

We're looking forward to working with you for many years to come.

Have a great summer season!

Grateful to Starboard Suite for streamlining our operations!

Reviewed on 29/10/2019
Hilary B.
Office Manager
Maritime, 13-50 Employees
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We researched 7 other reservation platforms prior to committing to Starboard Suite. Not only did we like their pitch the best (because of their amazing customer service, ease of use, and customizability) - but as a HUGE added bonus they were also the cheapest option out of all of the alternatives. If you're not willing to charge your customer a service fee and want to absorb the cost of using a booking platform into your business costs, it can add up quite quickly as many of the similar services charge a large percentage fee.

Pros: The customer service is excellent. They go above and beyond to ensure that their clients are happy with the system. They are quick to respond if you have questions, and they're willing to adjust the platform's features at your request (within reason). This has made all the difference to us, as we feel like the system can be customized to our needs. Understandably, every company will have different operating methods and will use the system in their own way, but having the ability to request features and see them implemented has made a world of difference to streamlining our day-to-day tasks and operations - and we're so grateful for that! You can tell that the staff work really hard and care about their client's satisfaction. Another thing we absolutely love about them is the affordability for using the service.

Cons: If I had to give some small critiques - not 100% of everything is as customizable as I had hoped prior to signing on, and it's not quite as 'pretty' as I'd like it to be. We just went through a rebrand and I would have loved to have made everything align with our new aesthetic. I also find the calendar to be rather bulky, and find myself missing our simpler calendar from our previous reservation platform. Having said that, about 95% of their service IS customizable. And, regardless of whether or not they're able to accommodate a request, the support staff will listen to your needs and do absolutely everything in their power to find a solution for you. They frequently create new features to fit our needs based on our requests, and if one of our requests isn't possible they will take the time and put in the effort to explain why it won't work to your favour rather than just saying 'no.' They go above and beyond regularly.

Vendor Response

by Starboard Suite on 2/11/2019

Hilary,

Thanks so much for taking the time to write a review!

We're thrilled to hear that we've had such a positive impact on your business, and that our customer service has been excellent :)

As you've noticed, we love to help our clients with anything we can -- we can't always move mountains (right away), but we'll give it a try if that's what you need :)

Most of all, we're glad that of the 7 reservation systems you considered, you chose Starboard Suite! We're thrilled to have you on board, and we look forward to helping you with your reservations for many years to come.

Wishing you a wonderful winter season,

Charles

A Growing Product

Reviewed on 30/10/2019
Celestina S.
Natralist/Office Assistant
Environmental Services, 13-50 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall I find it a great system and I love how helpful rep is! When we have any questions someone always seems available to help out which is very helpful!

Pros: This was my first year working with Wild Whales Vancouver and when I began we were operating with a different reservation system. I didn't realize how much simpler things could be until we had Starboard up and running. Taking reservations and checking people in became a much more straightforward and expedited process. There were a number of things that our company needed from a reservation that starboard did not necessarily offer at the time that we were switching over, however they were very responsive and quick to acknowledge our requests and worked with us so we were able to customize the system to our needs. They are constantly developing the program, and every once in a while they will add a new feature that we didn't even know we wanted!

Cons: I used this program almost daily throughout most of the summer and what I had the most issues with was "the cart". I found that the scheduling mistakes that I make are usually due to a busy office environment and trying to move from one reservation to another and mistakenly editing the wrong reservation due to the cart. I see it's benefit in some situations, however, personally I would probably have liked to just start over with the reservation and only be able to edit it directly under the modify option. I ran into too many issues with the cart and never really used it purposefully.
The one other thing that I would suggest is to have more information about the booking on the CC payment page. I would sometimes have to go back a couple pages just to make sure I had all the information correct (Name, number of customers, the classification of the customer) before I made the charge to the card. If this information was off to the side, maybe as a kind of receipt, that you could see as you were charging the card that would be helpful!
The one thing missing for us is a "standby" option where people can input their information online and will get notified if space becomes free, and can accept the free space if they would like.

Vendor Response

by Starboard Suite on 2/11/2019

Celestina,

Thanks for taking the time to write a review!

I'm glad to hear that Starboard Suite is making your job so much easier and that our check-in process is much more straightforward and expedited compared to Rezdy.

FYI, if you want to completely start over on a reservation, you always have the option to remove the reservation from your cart.

FYI #2, we're actively working on a "wait list" feature and expect to have it in place before you start back up in the spring :)

Have a wonderful winter season!

Charles

Alright, but definitely could use updates

Reviewed on 17/09/2016
Michael A.
Captain
Leisure, Travel & Tourism, 13-50 Employees
Used the Software for: 6-12 months
Reviewer Source 
3/5
Overall
5/5
Ease of Use
3/5
Features & Functionality
3/5
Customer Support
3/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I have found that overall the product is too simple for online booking. It doesn't give enough options for controlling bookings and scheduling of employees.

Pros: It is easy to use

Cons: As I said before it is too basic

Vendor Response

by Starboard Suite on 20/09/2016

Hi Michael,

Thanks for taking the time to write a review.

I'd love to chat with you in more detail at your convenience. It sounds like there are some features that we could help you take better advantage of with a quick training session.

I'll follow up directly to coordinate a time.

Thanks again!

Best Replacement Software Ever!!

Reviewed on 25/10/2019
Christina G.
Youth Coordinator
Hospitality, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We really hit the jackpot with Starboard, since being forced to give up an in house software program, it was really hard to find something with all the features that each of our departments needed. Starboard has really come through for us, the team worked with us to set up the system the way we needed it make sense for us. This system is almost comparable to what we had before just updated 20 times better. our company books tours for groups and all our clients are impressed with the professionalism of the contracts they now receive.

Pros: Ease of use, Functionality, easy to follow navigation, reporting

Cons: the ability to be able to email right from the program with our own email address instead of a standard starboard one.

Vendor Response

by Starboard Suite on 2/11/2019

Christina,

Thanks for taking the time to write a review!

We're so glad to hear that we're the best replacement software ever -- 20x better than your previews system, that's great to hear!!

FYI, you are able to email from our software using your own email address. If you need more info on how this works, just let us know.

Wishing you a wonderful winter season,

Charles