eClinicalWorks

eclinical review by medical practice

Comments: I use eclinical every day. I look over patients notes, I put in authorization status in the charts, I review the testing and I use the templates to put in the testing based on the doctors notes. I also look over the schedule to see which patients will be coming in each day. It's a great platform, very robust with a lot of features and easy to jump in and start using for someone new.

Pros:

Eclinical is a great software. We use it for our medical practice for visit notes, internal notes, billing, faxes and medications.

Cons:

We do need to use excel spreadsheets to keep track of certain things. There is no easy way to track the authorization process. I also don't like the way telephone notes are set up, it's not arranged for the workflow of the office staff but it's great for the doctors seeing the patients and for the storing of the records. Because so many platforms are not hipaa compliant I wish Eclinical had more of a way for the office staff to collaborate, to message each other, to have more crm features. For the medical features it does a great job though

Simple, effective EMR system

Comments: Overall Eclinical works for basic needs. I preferred Eclinical in the exam room setting for regular visits and check ins. However, for larger appointments, like procedures and IM ejections, etc. it was rather clunky and lacking in certain features. I would highly recommend Eclinical for anyone looking for a simple EMR to manage a small practice.

Pros:

Eclinical works offers an affordable option for medical practices and providers. Overall the system is fairly streamlined, simple and easy to navigate. It is an "older system," but continues to improve and is effective for the uses we require within our practice.

Cons:

I wished that Eclinical offered a better system for procedure documentation and generating of procedure consents and info. We currently make these manually on a PDF document and integrating them in to the system would save time and energy scanning them back in to the system.

DO NOT EVER BUY THIS SOFTWARE

Comments: Eclinical charged me for a nurse practitioner every month for 5 years after she left. They canceled her but they did not cancel the billing. I was unaware as I was not receiving invoices. When I finally got the company to send invoices they were very vague and hard to understand. They are refusing to give me a refund. I canceled another doctor just 2 months ago, and they did the same thing! They charged me for him the very next month after he left. I called them on it, and they said that since the invoice was already paid by direct withdrawal, that I would not get a refund. I immediately stopped their ability to remove money from my account directly

Pros:

Nothing. I found out they settled a case with the DOJ for LYING about their product. The entire company is unethical.

Cons:

The software has tons of errors. I have to report them individually by opening a ticket via a different web page. Regardless of how obvious the error is, they insist on calling you on the phone and logging into your computer without at least trying to check it out themselves. Then, nothing ever gets fixed.

eClinical Works

Comments: My overall experience with eClinical Works has been awesome.

Pros:

eClinical Works was very easy to navigate and use for me. I was able to watch a few videos and then perform tasks independently. It did not require a lot of training before we were able to begin using the system daily.

Cons:

The only thing I disliked about eClinical Works is the overall appearance, but it is a minor dislike not a deal breaker for me.

Great Program

Comments: I have utilized eClinicalWorks with two different organizations. I always found it to be extremely user friendly. Staff did not complain about it either which is always a plus. Physicians also found it helpful and easy to navigate.

Pros:

The ease of use. It does not take long to get comfortable with this program.

Cons:

not many people are familiar with it....But I do not think that is y'alls fault.

It, mostly, does what it advertises.

Pros:

It's generally fast, and responsive for providers to put notes in. It does what it advertises.

Cons:

We have to restart the program often. If we have more than one instance open on a laptop, it often crashes the pc. When adding printers, you have to restart the software. Support takes hours to return on tickets.

Outpatient charting,

Comments: As stated above, many years ago used the software when a family practice was switching from paper to EMR. There was not a good way to do this and wish there was. However the software itself was easy to use and learn. Love the interface ability and secure messaging for patients.

Pros:

Ability to integrate with other clinics and facilities. Team learned it quickly.

Cons:

Not as many features as Epic or Cerner, however feel works well for outpatient practice. First used with transition to EMR from paper records and wish there had been a more efficient way to do.

Poor training, Horrible customer service, very expensive monthly fee, incomplete set up

Comments: it's been a battle from day one, starting with their un-organized and poor training week for physicians and staff, having incompetent trainer, charging for a trainer who's knowledge base was zero, forcing clients to pay for trainers air fair even if their BAD, they will

Pros:

patient scheduling is good, we were told reports are great but it was not at all good or user friendly.

Cons:

No upper management, no one is there if you have complains, you're on your own. During the demo they promise you the moon and the stars but deliver nothing

Okay system for smaller practices

Comments: It was workable for a small office, but I would prefer spending more money on something that is more functional with large healthcare system communication and records access.

Pros:

It’s not super fussy, and you’re able to set it up for use along with other systems.

Cons:

It’s not a super intuitive system, a little clunky in its navigation, and I often question how to perform certain functionalities.

Negative experience

Comments: In my experience, this EMR software makes an already demanding job even harder. It hinders rather than helps, with inefficiencies and usability issues that disrupt my workflow. There’s a lot of room for improvement to truly support healthcare professionals like me.

Pros:

It has the basic features that you will need for patient management.

Cons:

As someone who uses EMR software daily in a busy healthcare environment, I find it often falls short of expectations. Cons: Inefficient, repetitive work, poor workflow integration.

Plethora of Tools

Comments: Does everything I need it to and more. I like the display and have no issues after using the system for a few months.

Pros:

Plenty of tools for every function needed on clients’ medical charts. Ease of intaking medical information and display is busy but logical with placement of buttons.

Cons:

Sometimes it can be a bit overwhelming when learning the system at first glance. Booking patients at certain time slots is not always the easiest to decipher.

Absolutely atrocious

Comments: Not solving any problems. I hate this software

Pros:

The only positive about the software is that I get to stop using it at the end of the day.

Cons:

Eclinicalworks is horrendously slow. Even on an extremely overpowered laptop with 32gb of ram and a fiber optic network connection this software is so slow that its painful. I have video of it taking more than 45 seconds to move from 1 screen to another in a patient chart, not even between patients. Most actions are painfully tedious, which I could tolerate if the system moved quickly.

Good softwear but Leary of AI

Pros:

It does help simplify things like documentation and keeping you inboxes up to date

Cons:

The fact that it is AI generated makes me wonder how safe the info is.

Hated CareTracker love ECW

Pros:

Easy to use!!!! Love the ease of use . Glad we switched

Cons:

Nothing it’s easy Glad we switched ECW Was good fit for practice

This is not your best option

Pros:

The notes are structured nicely, with PMH, SH, etc on the left hand column and everything you care about nicely centered. There are a couple of "sticky notes" on top of the chart that allow you to write personalized notes about the patient (like their hobbies, grandchildren, etc) that does not become part of the note. It is fairly easy to schedule a patient and visualize the schedule both as a list as well as in blocks.

Cons:

-The customer support is non-existing. You can try asking for many things and their response will always be: "it cannot be done". Meanwhile your medical assistant figured out how to do it by googling the issue while you were wasting your time talking to the tech support. This conditions you never to call customer support. -The system is very complicated. It has many features, bells and whistles, and many of them could be useful to you, but you will never figure it out because 1) there is no customer support; and 2) you don't have the time to surf the web all day for your answer. -There are too many unnecessary clicks for EVERYTHING you do. Some of the clicks were recently added because eCW has been in legal hot waters with the government and they are trying to cover their asses. You cannot opt out of these clicks. It can take 11 clicks to refill a medication. 5 clicks to forward lab tests to another physician. All these clicks are costing you money because you could have seen at least one more patient a day if you were more efficient. -They abruptly and unexpectedly update the program and ALWAYS end up breaking a few features that were working fine before. Then you or your staff will have to spend countless hours on the phone trying to get these things fixed. -They absolutely don't care about their customers. Any complaint you have will fall upon deaf ears. -This system is designed and maintained by a bunch of computer geeks in a lab without any concern for those who use it.

review

Pros:

easy to use and user friendly to all users

Cons:

a lot of clicking to get to where you need to be.

No enough space to write down all the complaints about this software and their support staff

Comments: Troublesome from the start. Training was awful and we paid for 2 separate training classes for our employees. They were charging us for things that they didn't even have set up. We finally hirer an IT/Rn person that could help us with this program. Our employee is constantly telling ECW tech people what they need to do because they have no clue and we don't have the access to make the changes. We asked ECW many time to open our system so we can do what we need to and they stated that we would have to pay an additional $7000 to $10,000.

Pros:

Don't know because this technical staff has no idea what they are doing not to mention all the things they've messed up like making our doctors templates disappear, to reporting our MIP's to the government incorrectly. We have everything documented and screen shot and will be turning over our findings to the Dept. of Justice and Health and Human Services Office of the Inspector General. Along with the Attorney General of the Justice Departments Civil Division.

Cons:

This is our breaking point when ECW employees do not know how to do they're jobs and now has affect the reputation of our Surgeons by reporting our MIP's to a government office as a group when we were clearly supposed to be reported as individual doctors. So instead of our MIP's score being above 90 on all our doctors they are now publicly score as 7.17. This will now not only make us lose money we should have received from the government but can actually cost us money on our reimbursements. We have spent all morning on the phone with QPP to try to correct this error and are getting no support for ECW. We have tried all morning to reach out to people at ECW and no one will take our call. WE ARE NOW TALKING THIS IS OUR SURGEONS REPUTATION TO ARE AFFECTING!!!!!

Sufficient but lackluster

Comments: After using the product for 10 years our practice had learned to master the inefficient workarounds to where they have become 2nd nature. Unfortunately, recent server stability issues forced us to look for a new solution. Our hosted platform was eventually upgraded/moved to a more stable server farm however it was too late and the process to replace the software had already began. We eventually migrated to a new solution.

Pros:

The price? As far as bargain EHRs goes, this is probably front runner, but the industry is lacking in innovation and functionality and this product is no different. Where you save money up front you pay for it by having a lack of features and seemless easy to use workflows. We constantly had to create nonsensical workarounds to achieve an acceptable workflow that was less painful for the providers but made it 10 times more difficult for the staff.

Cons:

As a provider, you grade how easy an EHR is to use based on the number of clicks. As an IT professional you are able to assess a software's efficiency based on numerous other metrics. As the later, I can say by far the worst aspect is the number of clicks. With no redeeming qualities to speak having to drill down 5 or 6 menus to get to a patient's documents or financials and then be forced to back all the way out before checking on a 2nd patient's info is maddening. User's are forced to keep 2 instances open so as to not be forced to close a patient's demos/chart if they have to take a call and open a new patient's chart. This of course is explicitly denounced by eCW as forbidden. We do it anyway ... it's the only way.

EMR with lots of empty promises

Comments: I would not recommend this product, you should do some research and really consider another. They have had two legal issues within the year already and that is a huge concern as a user who spends a pretty penny for this service. Moving to another EMR is a huge pain, but eventually we will be moving away.

Pros:

It has a lot of features and they try to stay ahead of the game, for the most part it does work and they can use 3rd party vendors. The web based version is much more modern and faster than the desktop version, however the UI is very different and can take some getting used too.

Cons:

Practically everything, for one the support is terrible and you can barely understand what they are saying half the time. The EMR has TONS of issues and they never have an answer, when asked about known issues thay always say " there are none". No software is perfect and everything has known issues, they refuse to awknowledge issues and its ridiculously cumbersome to support from and IT perspective. Especially when changes occur out of nowhere and permissions have been reset and changed without warning.

Financial Harm with no oversite and little support. Slow to correct and updates create more problem

Pros:

This product used to be amazing, but has been declining for the past 2 years. The only Pro is the cost is low, but you get what you pay for.

Cons:

The support is difficult to talk to and understand. The support can only do what the user can do to fix things so always hear "I have to escalate the problem". The user cannot update the fees for their services. Training is lacking and the online training includes hundreds of videos that don't have anything to do with your ECW Version and are hard to find. ECW makes updates that create more problems with no fix. They create fee schedules or delete fee schedules and send claims out with $1.00 bill fees. We recently got paid .82 cents for an office visit due to their incompetency in billing. My entire bill fee schedule is either gone, Zero bill Fee, or wrong. When I ask for this to be corrected and why it happened I get "we are working on it " yet claims continue to be sent out incorrectly.

Horrible customer service

Comments: Horrible !!!!
Please run away from this company.

Pros:

Only scribing, We had to add so many things and we spent so many days to make it work for us

Cons:

Since we bought this software, whenever there is problems first you have to creat the ticket and someone calls you whenever they want!!!!!!! Always system is disaster after update !!!!!!!people for Eclinical keep ignoring the issue and they cannot figure it out the problem and they start blaming your computer.I brought 3 different IT and all said problem is with ECLINICAL. We are dealing with patients, our office’s staff and our patients are suffering because irresponsible customer service and ignorant managers from Eclinical. Please don’t buy this software , the only time they call you when they want to sell something to you!!! Don’t let them scam you the way Eclinical’s people scammed us!!! I have never written any reviews and I am easy and positive person. This review is true and result of the pain Eclinical causing our office after 2 months. Horrible, Horrible Horrible Custemor service and you can never talk to any supervisor. They keep you on hold and change their voice and pretending like supervisor.

Billing Specialist

Pros:

The ability to check eligibility without going to another program. The claims are easy to filter in the patients charts.

Cons:

If you have to put in a ticket anyone who calls you is from India and are usually hard to understand. The EBO reports are hard to grasp.

Pretty easy to learn

Pros:

Lots of features and pretty easy to learn the software.

Cons:

There's nothing I don't like, other than slow loading speeds sometimes.

Beware

Comments: Terrible customer service. Outdated platform. Expensive. What's not to like? When I left I paid them $5000 to get my records to transfer into my new EMR. They sent me a hard drive with data in random arrangements and corrupted data. Nice.

Pros:

Some of the features are nice, you can enter your consultants (but you have to do this manually). Has eprescribing but difficult to get lab interfaces or controlled eprescribing. Notes do look like notes and some of the templates for exams are easy to use.

Cons:

Wow, where to start. This is a spaghetti programming system that is so screwed up it will never work correctly. Every time there is an update, multiple things stop working. If you have problems good luck getting someone who speaks understandable English or even someone to respond to your issue. You may get a response several days later at 9PM. The only people there who speak good English are the sales people (shocker). Until I went with a different EMR I didn't realize how many work arounds I had been putting in place.

Clunky, not integrated

Comments: Fine experience, but think there are many other better EHRs out there. As a student of informatics as well, it seems so outdated and user experience is too click heavy, the downfall of EHRs!

Pros:

The ability to choose and make templates is great, the auto populate features are helpful as well and copying and pasting into and out of charts is easy enough and saves time.

Cons:

The EHR is not linked with Sorian/ Harvest or other document viewing so requires multiple passwords, multiple sign ins, and is not easy to view within the chart without printing and creating waste. There are also multiple ways to do tasks, which seems like it would be helpful, but is actually confusing when trying to teach or talk someone through using it if they do things differently.