---
description: Learn more about LBi HR HelpDesk price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LBi HR HelpDesk Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Human Resources Software](/directory/5/human-resource/software) > [LBi HR HelpDesk](/software/119815/lbi-hr-helpdesk)

# LBi HR HelpDesk

Canonical: https://www.capterra.co.nz/software/119815/lbi-hr-helpdesk

> The innovative HR case manager and call-tracking workflow solution that creates a rich and powerful knowledge base on the fly.
> 
> Verdict: Rated **4.3/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses LBi HR HelpDesk?

LBi HR HelpDesk has editions for businesses with as few as 50 employees or more than 50,000.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 3 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Eventdex
- **Location**: Morganville, US
- **Founded**: 2016

## Commercial Context

- **Starting Price**: US$150.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: LBi HR HelpDesk Free – Free
LBi HR HelpDesk Pro - $150/Month
LBi HR HelpDesk ProPlus - $ 289/Month
LBi HR HelpDesk Enterprise – Contact vendor for pricing details
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Workflow Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Human Resources Software](https://www.capterra.co.nz/directory/5/human-resource/software)

## Related Categories

- [Human Resources Software](https://www.capterra.co.nz/directory/5/human-resource/software)
- [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3408 reviews)
3. [Milvus](https://www.capterra.co.nz/software/202528/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [BeyondTrust Remote Support](https://www.capterra.co.nz/software/86962/bomgar) — 4.6/5 (2009 reviews)

## Reviews

### "LBi- Great Supports throughout the year" — 4.0/5

> **Vinny** | *4 January 2017* | Financial Services | Recommendation rating: 9.0/10
> 
> **Pros**: Wonderful company and provide great supports
> 
> **Cons**: None
> 
> LBi team provides wonderful supports for our Health, Benefits, and Payroll functions.  We have been with them for over 15+ years and will continue to use them to provide excellent quality supports.

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### "Great Team" — 5.0/5

> **Earl** | *10 January 2017*
> 
> Great team to work with. Software quality is easy to work with.
The features and functionality fit our business needs.
Creates more efficient work output from employees. This gives employees a sense of accomplishment.
The value is great. Pays for itself with employee efficiency.
Customer support is fast, efficient and courteous.  
All in all good experiences and friendly service.

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### "This is one of the best applicants i have seen" — 4.0/5

> **Dharmendra** | *13 December 2016*
> 
> This was really as per my expectation. This applicants can work as per desires and fulfilling customers need.

## Links

- [View on Capterra](https://www.capterra.co.nz/software/119815/lbi-hr-helpdesk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/119815/lbi-hr-helpdesk> |
| de-AT | <https://www.capterra.at/software/119815/lbi-hr-helpdesk> |
| de-CH | <https://www.capterra.ch/software/119815/lbi-hr-helpdesk> |
| en | <https://www.capterra.com/p/119815/LBi-HR-HelpDesk/> |
| en-AE | <https://www.capterra.ae/software/119815/lbi-hr-helpdesk> |
| en-AU | <https://www.capterra.com.au/software/119815/lbi-hr-helpdesk> |
| en-CA | <https://www.capterra.ca/software/119815/lbi-hr-helpdesk> |
| en-GB | <https://www.capterra.co.uk/software/119815/lbi-hr-helpdesk> |
| en-IE | <https://www.capterra.ie/software/119815/lbi-hr-helpdesk> |
| en-IL | <https://www.capterra.co.il/software/119815/lbi-hr-helpdesk> |
| en-IN | <https://www.capterra.in/software/119815/lbi-hr-helpdesk> |
| en-NZ | <https://www.capterra.co.nz/software/119815/lbi-hr-helpdesk> |
| en-SG | <https://www.capterra.com.sg/software/119815/lbi-hr-helpdesk> |
| en-ZA | <https://www.capterra.co.za/software/119815/lbi-hr-helpdesk> |
| fr | <https://www.capterra.fr/software/119815/lbi-hr-helpdesk> |
| fr-BE | <https://fr.capterra.be/software/119815/lbi-hr-helpdesk> |
| fr-CA | <https://fr.capterra.ca/software/119815/lbi-hr-helpdesk> |
| fr-LU | <https://www.capterra.lu/software/119815/lbi-hr-helpdesk> |

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