--- description: Learn more about Dr. First price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dr. First Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Pharmacy Software](/directory/30593/pharmacy/software) > [Dr. First](/software/119759/rcopia) # Dr. First Canonical: https://www.capterra.co.nz/software/119759/rcopia Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/119759/rcopia?page=2) > E-prescribing software which helps physicians generate diagnose-specific prescriptions, manage patients \& perform drug benefit check. > > Verdict: Rated **2.4/5** by 27 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Dr. First? Cloud-based e-prescribing software which assists hospitals and clinics with prescription creation \& renewals, electronic prior authorization, predictive analytics and alerts. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **2.4/5** | 27 Reviews | | Ease of Use | 2.9/5 | Based on overall reviews | | Customer Support | 2.2/5 | Based on overall reviews | | Value for Money | 2.3/5 | Based on overall reviews | | Features | 2.5/5 | Based on overall reviews | | Recommendation percentage | 30% | (3/10 Likelihood to recommend) | ## About the vendor - **Company**: Dr. First ## Commercial Context - **Starting Price**: US$799.00 - **Pricing model**: Per Feature - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Drug Reference Database - E-Prescribing - EPCS Compliant - Electronic Prior Authorisation - Formulary Management - Medication Alerts/Warnings - Medication History - Medication Management - Online Refills - Patient Records Management - Prescription Processing - Prescription Renewal ## Support Options - 24/7 (Live rep) ## Category - [Pharmacy Software](https://www.capterra.co.nz/directory/30593/pharmacy/software) ## Related Categories - [Pharmacy Software](https://www.capterra.co.nz/directory/30593/pharmacy/software) - [e-Prescribing Software](https://www.capterra.co.nz/directory/30975/eprescribing/software) - [Podiatry EMR Software](https://www.capterra.co.nz/directory/32617/podiatry-emr/software) - [Primary Care EHR Software](https://www.capterra.co.nz/directory/32665/primary-care-ehr/software) - [Telemedicine Software](https://www.capterra.co.nz/directory/30949/telemedicine/software) ## Alternatives 1. [RXNT](https://www.capterra.co.nz/software/110018/rxnt) — 4.3/5 (498 reviews) 2. [DocVilla](https://www.capterra.co.nz/software/203619/docvilla) — 5.0/5 (74 reviews) 3. [Tebra](https://www.capterra.co.nz/software/129169/tebra) — 3.9/5 (1365 reviews) 4. [Treat](https://www.capterra.co.nz/software/1048995/treatrx) — 4.4/5 (73 reviews) 5. [athenaOne](https://www.capterra.co.nz/software/98735/athenaone) — 3.8/5 (910 reviews) ## Reviews ### "Steer clear of Dr First if you are able" — 1.0/5 > **Alicia** | *19 May 2026* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: There was nothing I liked about my experience with Dr First. My expectations were high-granted-but every other product I've used has been better and easier to use > > **Cons**: Spotty customer support help available for providers going through the process to gain security to prescribe controlled substances (identity proofing)-which was very confusing and long. Not easy to use. Then with the final teams meeting, learned that their information and IP address did not match and the whole process needed to start all over again. Monumental waste of time. I had no choice about using this product as my place of business chose it. I am letting them know of this debacle as well. > > There has been nothing good about it. The process is unnecessarily lengthy. Discouraging not better support ----- ### "EPCS Gold, the gift that keeps on taking." — 1.0/5 > **Scott** | *13 July 2024* | Medical Practice | Recommendation rating: 0.0/10 > > **Pros**: In the end, the scheduled medications are sent. > > **Cons**: The process is repetitive and inefficient. You have to select the medications to be sent by EPSC Gold/Dr. First, and then once in EPSC Gold, you have to select them again, one at a time. Then you have to enter a unique password, and then you have to enter a 6-digit passcode from Symantic VIP that changes every 30 seconds. My previous EHR used ID.me to verify identity to send scheduled meds. You selected the meds, once, clicked once to enter the password (which was held by the EHR for rapid access) and then a bar popped up on my phone, tapped it, and done/Rx's gone. Dr. First's EPCS Gold is much more tap and click intensive. It may have impressed providers coming to electronic to paper, in 2013, when is was released. But compared to the competitors now, it's antiquated. > > Compared to other products in this space, it is the least efficient and most frustrating. If you are assessing and EMR/EHR that uses Dr. First, be sure to dig deep into the process as part of your product investigation to see the full process and know what you are getting into. The product better be excellent otherwise to justify the inefficiency of Dr. First EPSC Gold. ----- ### "Horrible-run away and don't use\!" — 1.0/5 > **Melanie** | *18 November 2025* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: Nothing at all. They failed to deliver what we needed and fail to reimburse us for the cost of something that doesn't work > > **Cons**: Our experience with this company has been deeply disappointing. We paid a significant amount of money for their e-prescribing services, specifically to support DEA-required features. Despite repeated requests and multiple attempts to resolve the issue, they never provided the necessary components for us to issue controlled substance prescriptions as promised. We reached out many times seeking clarification and support, but the problems were never fixed. Ultimately, we had no choice but to switch to another provider in order to meet our clinical and legal responsibilities. Even after the service was never delivered as contracted, we were informed that we could not receive a refund. This has been a costly and frustrating experience, and I cannot recommend this company to other practices seeking reliable e-prescribing support. ----- ### "DR FIRST review:" — 1.0/5 > **Vidhi** | *22 October 2024* | Hospital & Health Care | Recommendation rating: 1.0/10 > > **Pros**: Nothing ; used to be great when I joined 3years ago. > > **Cons**: Worst customer service. No phone service: will not speak only chat. I did not know how to do the stuff I needed to fix my problem . Waited more than a week to get help with Iprescribe. Switched to MD TOOLBOX and love it. Never going back. ----- ### "Horrible system" — 1.0/5 > **April** | *21 January 2025* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: Absolutely nothing has been positive about my experience > > **Cons**: This system has been the worst thing I’ve ever worked with in healthcare. It’s been two months and I still don’t have my EPCS set up to prescribe controlled substances. I’ve literally given up > > This has been the most time consuming horrible tedious process I’ve ever done. There is no phone number to call I get random emails from support early early in the morning when I’m still sleep. After two months of trying to set this up, it’s still not working\! ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/119759/rcopia?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/119759/rcopia) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data