Who Uses OneDesk?

Small and mid-sized businesses as well as departments at large enterprises use OneDesk. OneDesk is frequently used by project managers, customer service managers, IT, help desk.

What Is OneDesk?

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place.

Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

OneDesk Details

OneDesk

http://www.onedesk.com

Founded 2008

OneDesk Pricing Overview

OneDesk does not have a free version but does offer a free trial. OneDesk paid version starts at US$30.00/month.

Starting Price

US$30.00/month
See pricing details

Pricing Details

5-user plan - $30/m or $300/y 10-user plan - $50/m or $500/y

Free Version

No

Free Trial

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinars

Documentation

Support

Business Hours

Online

OneDesk Features

Help Desk Software
Alerts / Escalation
Automated Routing
Customisable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customisable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
Budgeting
Change Management
Collaboration
Dashboard
Milestone Tracking
Portfolio Management
Project Planning
Reporting/Analytics
Requirements Management
Resource Management
Task Management
Time & Expense Tracking

OneDesk Reviews

Showing 2 of 2 reviews

Overall
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Bobby K.
Statistical Data Analyst
Government Administration, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 8/05/2017
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 8/05/2017
Rakesh S.
  • Overall Rating
    4/5
  • Ease of Use
    Unrated
  • Features & Functionality
    Unrated
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 4/05/2011

"Good solution to combine voice of the customer with product management"

Comments: It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/

Pros: For a first-time user of the product, I thought support was excellent

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 4/05/2011