Dayforce HCM

Super powerful HRIS, but difficult to implement and maintain

Pros:

Dayforce does everything we need it to do: payroll, tax calculations, workforce management, time and attendance, document management. It's an incredibly powerful platform for managing and serving our employee population, and integrates well with other software platforms and applications including ERPs.

Cons:

The implementation process required a level of resource commitment (both financial and personnel) that we weren't prepared for, so the timeline from kick-off to go-live had to be extended several times. The implementation ended up costing double what was budgeted, and took six more months than expected.

Great System for End Users (Employees)

Comments: Positive experience overall. We were previously using an HRIS that didn't display all of the information we needed and our employees were never able to view it, so using Dayforce has made our employee's experience with their information positive but also provided them with the autonomy they didn't previously have in our old system.

Pros:

It's very user friendly for the end user. I like how everything is housed in one HRIS and I am able to view all of the employee's information in one easy place. The data is visually easy to read and it's conveniently in one place.

Cons:

The reporting function. Creating reports from scratch isn't that simple for users who aren't familiar with how to create reports. I feel like this could be enhanced and simplified so that creating reports is easier. I also think the number of clicks it takes to do certain functions could be reduced by using shorthand or typing and having the system auto-populate information.

Some Difficulty

Pros:

I enjoy the ability to view and approve my team members' vacation requests.

Cons:

The user-experience is difficult. This may in part be due to our onboarding process, but we have had many struggles getting the system to work properly and understanding the various tools within the platform.

Dayforce is a highly intelligent system with large reporting capabilities

Pros:

The payroll system is intuitive and reports are robust.

Cons:

Implementation was incredibly long and the support ticket advisors are usually poorly trained. During implementation we had several different project managers due to turnover. Most of the advisors we have had directly from Ceridian have been so siloed they did not understand how their section of the system effected other systems. This has caused many issues down the line for us. I am still correcting things set up wrong during implementation.

A stand-out HR/Payroll interface

Comments: It's a fairly reliable system, but it does go offline more often than other systems in my experience. It helps my organization get things done and is consistently upgraded. One challenge is that reporting features change and we have to keep re-learning.

Pros:

It's one of the most sophisticated systems available and very configurable.

Cons:

The customer service model is lacking. The account rep assigned doesn't help with issues; they are more of a salesperson. Getting help from their ticketing system/help desk is hit or miss.