What Is Bitrix24?

Highly secure, turnkey intranet solution for small and medium-sized businesses designed for effective collaboration, communication, social networking, business process and knowledge management. Allows better knowledge continuity by moving data from network silos and local drives to a well-protected centralized repository. Wikis, blogs and forums ensure social-enabled knowledge bases for improved teamwork.

Who Uses Bitrix24?

Bitrix24 is for companies and small businesses. It also suits remote teams who want to keep in touch and collaborate efficiently.

Where can Bitrix24 be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Bitrix
  • Located in Alexandria, US
  • Founded in 1998
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others


Chinese, English, French, German, Indonesian and 10 others

Bitrix24 pricing

Starting Price:

  • Yes, has free trial
  • Yes, has free version

Bitrix24 has a free version and offers a free trial. Bitrix24 paid version starts at US$39.00/month.

Pricing plans get a free trial

About the vendor

  • Bitrix
  • Located in Alexandria, US
  • Founded in 1998
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others


Chinese, English, French, German, Indonesian and 10 others

Bitrix24 videos and images

Bitrix24 Software - Bitrix24 Video Chat
Bitrix24 Software - Bitrix24 CRM Contact
Bitrix24 Software - Bitrix24 Drive
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Bitrix24 video
Bitrix24 Software - Bitrix24 Video Chat
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Bitrix24 Software - Bitrix24 Drive
Bitrix24 Software - Bitrix24 Task Management
Bitrix24 Software - Bitrix24 Mind Map

Features of Bitrix24

  • API
  • Access Controls/Permissions
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Applicant Tracking
  • Appointment Management
  • Approval Process Control
  • Approval Workflow
  • Assignment Management
  • Attendance Tracking
  • Audience Targeting
  • Audio / Video Conferencing
  • Audit Trail
  • Auto Update
  • Auto-Dialer
  • Auto-Responders
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Backup and Recovery
  • Bar Chart
  • Batch Processing
  • Benchmarking
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Brainstorming
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Centre Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Capacity Management
  • Cataloguing/Categorisation
  • Channel Management
  • Chat/Messaging
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Tracking
  • Collaboration Tools
  • Colour Codes/Icons
  • Commenting/Notes
  • Commission Management
  • Committee Management
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Contractor Management
  • Create Subtasks
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Support
  • Customisable Branding
  • Customisable Forms
  • Customisable Invoices
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Storage Management
  • Data Synchronisation
  • Dependency Tracking
  • Design Management
  • Discount Management
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Electronic Forms
  • Electronic Signature
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Templates
  • Email-to-Task Conversion
  • Employee Database
  • Employee Directory
  • Employee Management
  • Employee Photos
  • Employee Profiles
  • Employee Recognition Software
  • Employee Scheduling
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Expense Tracking
  • Feedback Management
  • File Management
  • File Sharing
  • File Storage
  • Financial Management
  • For AEC Industry
  • For Cloud Phone Systems
  • For Financial Institutions
  • For IT Project Management
  • For Mac Devices
  • For Nonprofits
  • For Small Businesses
  • For Startups
  • For Yoga/Pilates Studios
  • For iPad Devices
  • Form Builder
  • Forms Automation
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Gantt/Timeline View
  • Geotargeting
  • Goal Setting / Tracking
  • Graphical Workflow Editor
  • Group Management
  • HR Management
  • IVR / Voice Recognition
  • Idea Management
  • Import Tasks
  • Innovation Management
  • Integrated Business Operations
  • Interaction Tracking
  • Invoice History
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Qualification
  • Lead Segmentation
  • Leave Tracking
  • List Management
  • Live Chat
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Media Library
  • Meeting Management
  • Member Database
  • Member Directory
  • Membership Management
  • Milestone Tracking
  • Mobile Access
  • Mobile Optimised Emails
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-User Collaboration
  • Negative Feedback Management
  • Offline Access
  • Offline Form
  • Onboarding
  • Online Booking
  • Online Calendar
  • Online Forms
  • Online Invoicing
  • Online Payments
  • Online Punch Card
  • Online Store Builder
  • Online Time Clock
  • Online Voice Transmission
  • Opportunity Management
  • PBX
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Personalisation
  • Phone Key Input
  • Pipeline Management
  • Policy Management
  • Pre-built Templates
  • Predictive Analytics
  • Preview Functionality
  • Price and Cost Calculations
  • Pricing Management
  • Pricing and Cost Calculations
  • Prioritisation
  • Private Network
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Product Configurator
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Tracking
  • Proposal Generation
  • Prospecting Tools
  • Publishing Options
  • Punch card
  • Queue Management
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Editing
  • Real Time Notifications
  • Real Time Synchronisation
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recurring Tasks
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Resource Scheduling
  • Ring Groups
  • Roadmapping
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SEO Management
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Sales Activity Management
  • Sales Approval
  • Sales Pipeline Management
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Social Marketing
  • Social Media Integration
  • Social Promotion
  • Staff Management
  • Subscriber Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management
  • Template Management
  • Templates
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Third-Party Integration
  • Ticket Management
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Unified Communications
  • Usage Tracking/Analytics
  • User Profiles
  • Utilisation Reporting
  • Vacation/Leave Tracking
  • Version Control
  • Video Conferencing
  • Virtual Extensions
  • Visual Workflow Management
  • VoIP Connection
  • Voice Mail
  • Volunteer Management
  • WYSIWYG Editor
  • Web-based Deployment
  • Website Management
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

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Reviews of Bitrix24

Average score

Ease of Use
Customer Service
Value for Money

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Rohit L.
Rohit L.
Management Consultant in India
Verified LinkedIn User
Management Consulting, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Excellent PM and CRM Application

5 2 months ago

Comments: It is helping us manage our customer interaction across all channels. It also allows us to manage projects based on teams contribution on the projects on an hourly basis.


It has a lot of features and is very cost effective.


Basic things like sending email from the system has issues. It doesn't allow one to send emails from ones own domain therefore and then it doesn't allow us to add email security features such as spf.

Alternatives Considered: Jira

Reasons for Switching to Bitrix24: Cost effective and simple to use.

Danish Q.
General Manager in United Arab Emirates
Computer Software, 5,001-10,000 Employees
Used the Software for: 2+ years
Reviewer Source

I love Bitrix!

4 10 months ago

Comments: It has been 2 years and as of now, i have not thought to look for any other platform. if ever anything pops up, i consult my service provider, and every time we see that it can be done or added to my existing package. i will give it 5 starts for making my life easier.


More than 38 modules in one single place make this wonderful. I like that we use it for operations and analysis. The ability to customize even makes it more user accepted.


Took me time to think, however, yes it does need little help when it comes to reports.

Alternatives Considered: Zoho CRM and Salesforce Sales Cloud

Reasons for Switching to Bitrix24: It had more features than we required at the moment, however, we know that in future we would be requiring it. So, having a product that is scalable is wonderful and it helped us quickly make the decision.

Sarla S.
Operation Head in India
Staffing & Recruiting, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Bitrix24 - Team Lacks Sensitivity on Custom Reports - Highly Irresponsible Team

1 last year

Comments: Bitrix24 has strong potential but sad to express, they are not a serious organization with its product development module is of still old age. Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab. Humble request please understand and Learn the basics of sales, what is important aspects to measure in every organization in sales is employee performance and lead management efficiency,
The customer service you keep on banging your head but their support is like if they want they will give else you keep on reminding
Hope you understand and trust your customer's hard-earned money, understand their problems, help them grow with the right kind of solutions, rather than just with your patient reply, "SORRY we don't have this feature right now, new development request has been created."


When you are working on a sales CRM, the team's performance report is of utmost importance. I have been doing follow-ups for the last month and the reply is that as of now there is no such report in their system. We are using it for our service industry. Just a disaster system, 2 years the money is sheer loss of money and more than that loss of trust and respect towards this brand who is least serious in considering the basics of employee daily/weekly/monthly performance report.


You check for any basic report you will not get. Their system cannot give reports based on your custom fields and thus the entire system fails to adhere to basic sales processes. Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment. Bitrix24 lacks sheer understanding of the basics of the sales process Before any sales deal happens there are various stages towards that success first it begins with lead validation, if the lead is not validated then it's a sheer waste of time, effort, and energy. So after lead validation, the mail is sent after that follow-up begins then its success or failure Everyday sales team have to work on this process but sad to say No reporting structure at all -Employees Lead Management (the chart is showing but not working in CRM ANALYTICS) -Custom field tab reporting not there at all -If you want to see entire sales employee's daily activities Bitrix24 does not has it at all like how many leads validated, email sent, call made, task scheduling -Employees time spent on Bitrix24 is not there on the std module, these are bare min basic features -If you have dismissed an employee from an organization or any employee has left, you cannot remove that person from Bitrix24 -They don't have birthday greeting features for leads, it is only possible when they have done deals this is just a weird example. -Your email bounce back no reports

Adachi U.
Marketer in Nigeria
Marketing & Advertising, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Bitrix24 Review

5 2 months ago New

Comments: Bitrix24 has been amazing. I have been able to experience most of its features and an is a software I can recommend.


Bitrix24 can automate your sales and marketing for instants Bitrix24 notifies your teammates by sending a reminder of what action they need to take to interact with a client. It also creates an email template that can be sent to your potential client and it schedules a sale call task automatically, whenever a client is captured.


Bitrix24 is difficult to set up because of the way that it accompanies a ton of extra elements, programming, and specialized instruments. need a manual to sort out some way to introduce it on your framework and to utilize a venture the executive's instrument these additional elements will simply occupy rooms on your framework and customer support system is very poor. Even with the premium versions.

Paulo F.
partner - CFO in Brazil
Marketing & Advertising, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

BITRIX24 - easy and free solution for task management

4 2 months ago

Comments: So far so good! works well, no bugs and team has gotten used to it.


The platform has a few viewing modes (GANTT, LIST, DEADLINE...) for different types of people. I prefer GANTT. It is easy to work with and schedule tasks within the company, allocated to different employees. It has a built in chat messenger feature that helps keep an ongoing communication between teams.


Since it brings together several different features, it contains a lot of information on screen, which in turn for some people it's hard to use and navigate.

Software found in