---
description: Learn more about Heedify price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Heedify Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Heedify](/software/1110710/Heedify)

# Heedify

Canonical: https://www.capterra.co.nz/software/1110710/Heedify

> The Microsoft-certified attendant console built natively inside Teams. One-click transfers, real-time presence, caller context.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Heedify?

Front-desk receptionists, hospitality switchboards, medical practices, professional services, and multi-site enterprises running Microsoft Teams Phone with 2+ attendants handling inbound calls.

## About the vendor

- **Company**: Heedify

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: Arabic, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Spanish
- **Available Countries**: Angola, Aruba, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Bulgaria, Canada, Cayman Islands, China, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Dominican Republic, Estonia and 59 more

## Features

- Agent Interface
- Automated Routing
- Computer Telephony Integration
- Queue Management
- Reporting/Analytics

## Integrations (11 total)

- BMC Helix ITSM
- Dynamics 365
- Freshdesk
- HubSpot CRM
- SAP Business ByDesign
- SAP S/4HANA Cloud
- SAP Sales Cloud
- SAP Service Cloud
- Sage CRM
- Salesforce Platform
- ServiceNow

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Software](https://www.capterra.co.nz/directory/32035/contact-center/software)

## Alternatives

1. [3CX](https://www.capterra.co.nz/software/158704/3cx) — 4.4/5 (467 reviews)
2. [ICTContact](https://www.capterra.co.nz/software/191194/ictcontact) (0 reviews)
3. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4090 reviews)
4. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1787 reviews)
5. [RingEX](https://www.capterra.co.nz/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews)

## Links

- [View on Capterra](https://www.capterra.co.nz/software/1110710/Heedify)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10055208/Heedify/> |
| en-AE | <https://www.capterra.ae/software/1110710/Heedify> |
| en-AU | <https://www.capterra.com.au/software/1110710/Heedify> |
| en-CA | <https://www.capterra.ca/software/1110710/Heedify> |
| en-GB | <https://www.capterra.co.uk/software/1110710/Heedify> |
| en-IE | <https://www.capterra.ie/software/1110710/Heedify> |
| en-IL | <https://www.capterra.co.il/software/1110710/Heedify> |
| en-IN | <https://www.capterra.in/software/1110710/Heedify> |
| en-NZ | <https://www.capterra.co.nz/software/1110710/Heedify> |
| en-SG | <https://www.capterra.com.sg/software/1110710/Heedify> |
| en-ZA | <https://www.capterra.co.za/software/1110710/Heedify> |

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