15 years helping New Zealand businesses
choose better software

What Is BambooHR?

The BambooHR all-in-one platform gives your growing organization the foundation it needs to build a thriving workplace now and far into the future. It brings together best-in-class solutions, capabilities, and integrations all in one place, with a single source of data. You’ll directly impact the employee experience all while managing important tasks, workflows, and data solutions, functionality, and integrations to build now and into the future.

Who Uses BambooHR?

BambooHR brings all your employee, payroll, time, and benefit information together in one place, giving you the data accuracy, security, and coordination you need to sleep soundly.

BambooHR Software - Job Tab
BambooHR Software - Employee Performance Report
BambooHR Software - Employee Timesheet
BambooHR Software - Turnover Report
BambooHR Software - Payroll Admin Overview

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Reviews of BambooHR

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.5
Features
4.4
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Rakesk
Rakesk
Data Entry Specialist in US
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Perfect Application Easy Management and Easy Package to Use.

5.0 3 weeks ago New

Comments: Permission management and various data analytics creation and easy to manage all projects document from one room this product is the master.

Pros:

Humana resource and also multiple projects employee data management and its tools on project data access control this software is the best and to create reports and collaboration is fantastic.

Cons:

No even a single dislike for this platform, since after training on its basic usability everything else is simple.

Michelle
Director of HR in Canada
Real Estate, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

BambooHR perfect for small to medium sized businesses

5.0 2 months ago New

Comments: Bamboo is constantly listening to what customers want and need and are expanding with incredible features all the time. I have worked on many HRIS and this is by far my favourite! I am a very happy Bamboo customer. Thank you for all your great work. You have an incredibly talented group of employees.

Pros:

It is easy to use for the back end and front end users. The Support Heroes are always so friendly and helpful and I have never not been able to get the assistance I need when I need it. They are constantly listening to what customers want and need an are expanding with incredible features all the time. I have worked on many HRIS and this is by far my favourite! I am a very happy Bamboo customer. Thank you for all your great work. You have an incredibly talented group of employees.

Cons:

the performance management system could be a bit more customizable and robust. We have had to create a couple extra tools for managers and staff to use outside of this platform. Wish there were a few more features when rating the employees, based on their skills. I do wish that the employee community was something we could purchase additionally and not bundled with other products we do not feel we need right now. Would love if the system integrated with Ceridian Payroll.. would make things easier.

Christopher
Director of Operations in US
Hospital & Health Care, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Not As Efficient as Anticipated

3.0 2 months ago New

Comments: It's a step up from what our company was doing previously, but we definitely need to consider moving into a different HR software.

Pros:

Once you finally construct an HR new hire packet to your liking, the rest of the process for onboarding is easy. PTO tracking is a simple feature to use as well.

Cons:

-The system does not flag a candidate with duplicate SSN's, ID information etc. This is a critical downfall. A candidate can create several duplicate profiles with different emails or phone numbers to get around being classified as "not eligible for rehire". If you use this system, please be sure your staff does their due diligence to compare similar names, and middle names. -Customer service is dreadful. Rather than specifically identifying your concern and providing a solution - your situation gets referenced to one of their articles. Then the ETA for an actual solution is left to ambiguity. -Their system bugs often; For example, I just cleared my inbox today, and it's still prompting me on open tasks needing my attention.

David
HR Generalist in US
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Cost effective HRIS with some great features. Lacking in others

4.0 2 months ago New

Comments: Overall, BambooHR has been slipping in the last year or so. New packaging/pricing that is worse, customer support stretched thin, features lacking with a roadmap that still misses the mark. This isn't just me saying this, as others are talking about this as well. Their dedicated HR Slack workspace is often just issues, complaints, etc., which mostly are met with radio silence from BambooHR. When we implemented them, I think they were much better than what they have become now. If you are a small business, BambooHR is a great product with their new Core package being my recommendation. If you are even approaching 30, 40, 50+ employees, or are international, I would suggest maybe looking elsewhere.

Pros:

I really enjoy many aspects of BambooHR. It is a cost effective solution for small to medium businesses. Great with onboarding/hiring, employee documentation & profiles, UI and navigation, etc. Also, the payroll part of the system has come a long way and is now a well designed feature that is easy to use. Their customer support team, when you can get ahold of them, is fantastic. One of the best things about BambooHR.

Cons:

It lacks either features entirely, or lacks complexity of competitors. The ATS and Performance parts are extremely lacking with limited options to customize or enhance. Missing many common features that other platforms have had for many years now. A general theme with BambooHR is that you can only go so deep when it comes to how you can customize things. The two built in surveys they offer, for example, have no option to customize, nor can you run custom surveys at all, which is a shame. Additionally, BambooHR recently decided to completely redo their package and pricing structure and it is not a good change. We are on a grandfathered package that they are going to be dropping support for in some cases. There is no incentive to switch to one of the other packages because one offers less at almost the same cost, and the other adds on 3 features that are either redundant, not really a full feature, or that we already have. Performance was an add-on and is now included with the Pro package, which is way more costly. Customer support team, as mentioned in Pros, is great, but the chat feature is never available anymore and sometimes it feels like they have so many inquiries that they would rather point the finger at other things versus solving problems and working with customers. If you are an international company, BambooHR is extremely lacking in support there. You can tell that BambooHR was built with US employees in mind first and many things just don't work in other countries, or you have to find workarounds. In my opinion, BambooHR has become what I think they have tried to not be, which is a corporate entity selling a product versus selling a mission/vision of setting people free to do great work. They claim to listen to their customer base, but it is clear when talking to other customers that they don't.

Will
Decent and Modern HRIS Alternative in UK
Information Technology & Services, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Decent HR System

5.0 2 weeks ago New

Pros:

Modern and inutive interface Able to integrate with a number of additional tools and services Has an "identity" which seems to sync with a companies culture of engagement Easy to book holiday

Cons:

Takes a bit of time to get used to the system Would like a centralised knowledgebase as a user