---
description: Learn more about Glassdesk price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Glassdesk Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [AI Agents for Customer Support](/directory/34696/ai-agents-for-customer-support/software) > [Glassdesk](/software/1109406/Glassdesk)

# Glassdesk

Canonical: https://www.capterra.co.nz/software/1109406/Glassdesk

> Glassdesk resolves Gorgias helpdesk tickets with cited answers and clear reasoning. Flat monthly plans from $79, hard-capped.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Glassdesk?

DTC e-commerce brands on Gorgias, usually Shopify. Best fit at 250-3,000 support tickets a month, where a founder or small CX team keeps answering the same shipping, order and returns questions.

## About the vendor

- **Company**: Glassdesk

## Commercial Context

- **Starting Price**: US$79.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Flat monthly pricing.

Starter — $79/month. 250 AI resolutions a month. One knowledge-base source, draft and auto-send modes, transparency panel on every answer.

Growth — $199/month. 1,000 AI resolutions a month. Multiple knowledge-base sources, full analytics, shadow-mode rollout controls, eval-before-live accuracy report, and support insights (knowledge-gap detection and customer sentiment).

Scale — $449/month. 3,000 AI resolutions a month included, then $0.15 per additional resolution. Everything in Growth.

Hard caps, not overages. On Starter and Growth, reaching the monthly cap produces an upgrade prompt — not an overage charge. The bill cannot spike in a busy month. Scale is the only plan with usage-based pricing beyond its included volume, at $0.15 per resolution.

Free trial. 14 days, credit card required, $0 charged at signup. Cancel before the trial ends and you are not billed.

Annual billing. Two months free — $790, $1,990 and $4,490 a year respectively.

Founding customers. The code Founding10 gives 50 percent off for the lifetime of the subscription, limited to the first 10 merchants.

What counts as a resolution. A ticket the agent answers. Escalations to a human do not count, and neither do internal shadow-mode drafts.

No other charges. No setup fee, no onboarding fee, no seat licences, no annual contract, no minimum term. Model and inference costs are included in the plan price.

Full pricing and a Gorgias cost-comparison calculator are on the Glassdesk website, linked from the pricing URL.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, France, Germany, Spain, United Kingdom, United States

## Features

- Autonomous Task Execution
- Communications Management
- Contextual Guidance
- Dashboard
- Inquiry Routing
- Natural Language Processing
- Speech Recognition

## Integrations (2 total)

- Gorgias
- Shopify

## Support Options

- Email/Help Desk
- FAQs/Forum

## Category

- [AI Agents for Customer Support](https://www.capterra.co.nz/directory/34696/ai-agents-for-customer-support/software)

## Alternatives

1. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3471 reviews)
2. [Zoho Desk](https://www.capterra.co.nz/software/169505/zoho-desk) — 4.5/5 (2215 reviews)
3. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1787 reviews)
4. [TeamSupport](https://www.capterra.co.nz/software/87908/teamsupport) — 4.5/5 (849 reviews)
5. [Talkdesk](https://www.capterra.co.nz/software/132852/talkdesk) — 4.5/5 (733 reviews)

## Links

- [View on Capterra](https://www.capterra.co.nz/software/1109406/Glassdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10053996/Glassdesk/> |
| en-AE | <https://www.capterra.ae/software/1109406/Glassdesk> |
| en-AU | <https://www.capterra.com.au/software/1109406/Glassdesk> |
| en-CA | <https://www.capterra.ca/software/1109406/Glassdesk> |
| en-GB | <https://www.capterra.co.uk/software/1109406/Glassdesk> |
| en-IE | <https://www.capterra.ie/software/1109406/Glassdesk> |
| en-IL | <https://www.capterra.co.il/software/1109406/Glassdesk> |
| en-IN | <https://www.capterra.in/software/1109406/Glassdesk> |
| en-NZ | <https://www.capterra.co.nz/software/1109406/Glassdesk> |
| en-SG | <https://www.capterra.com.sg/software/1109406/Glassdesk> |
| en-ZA | <https://www.capterra.co.za/software/1109406/Glassdesk> |

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