---
description: Learn more about Natalia price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Natalia Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Natalia](/software/1107882/Natalia)

# Natalia

Canonical: https://www.capterra.co.nz/software/1107882/Natalia

> Multichannel AI agent for customer service on WhatsApp, SMS, email and web chat, plus call analytics. Qualifies and routes to a human.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Natalia?

Small and mid-sized businesses with customer-facing teams handling high volumes of inbound calls, messages and emails, looking to automate multichannel customer service (WhatsApp, SMS, email, voice).

## About the vendor

- **Company**: Natalia

## Commercial Context

- **Starting Price**: €180.00
- **Pricing model**: Usage Based
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, French
- **Available Countries**: Belgium, Canada, France, Switzerland, United States

## Features

- Alerts/Notifications
- Communication Management
- Customer History
- Email Management
- Multi-Channel Communication
- Multi-Language
- Reporting/Analytics

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Engagement Software](https://www.capterra.co.nz/directory/30906/customer-engagement/software)

## Alternatives

1. [Zoho CRM](https://www.capterra.co.nz/software/155928/zoho-crm) — 4.3/5 (6983 reviews)
2. [Zoho CRM Plus](https://www.capterra.co.nz/software/182207/zoho-crmplus) — 4.4/5 (71 reviews)
3. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4086 reviews)
4. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3463 reviews)
5. [Quizell](https://www.capterra.co.nz/software/1014615/quizell) — 5.0/5 (20 reviews)

## Links

- [View on Capterra](https://www.capterra.co.nz/software/1107882/Natalia)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10052427/Natalia/> |
| en-AE | <https://www.capterra.ae/software/1107882/Natalia> |
| en-AU | <https://www.capterra.com.au/software/1107882/Natalia> |
| en-CA | <https://www.capterra.ca/software/1107882/Natalia> |
| en-GB | <https://www.capterra.co.uk/software/1107882/Natalia> |
| en-IE | <https://www.capterra.ie/software/1107882/Natalia> |
| en-IL | <https://www.capterra.co.il/software/1107882/Natalia> |
| en-IN | <https://www.capterra.in/software/1107882/Natalia> |
| en-NZ | <https://www.capterra.co.nz/software/1107882/Natalia> |
| en-SG | <https://www.capterra.com.sg/software/1107882/Natalia> |
| en-ZA | <https://www.capterra.co.za/software/1107882/Natalia> |

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