---
description: Learn more about TicketMate price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: TicketMate Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems](/directory/32623/it-ticketing-systems-software/software) > [TicketMate](/software/1103407/TicketMate)

# TicketMate

Canonical: https://www.capterra.co.nz/software/1103407/TicketMate

> TicketMate is Australian IT helpdesk software with unlimited agents, local data residency, and automated email-to-ticket routing.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses TicketMate?

Australian small and mid-sized businesses, IT departments, and managed service providers needing a compliant helpdesk with flat-rate pricing and no overseas data storage.

## About the vendor

- **Company**: TicketMate

## Commercial Context

- **Starting Price**: A$59.00
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia

## Features

- Automated Routing
- Incident Management
- Knowledge Base Management
- Multi-Channel Communication
- Prioritisation
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management

## Support Options

- Email/Help Desk
- FAQs/Forum

## Category

- [IT Ticketing Systems](https://www.capterra.co.nz/directory/32623/it-ticketing-systems-software/software)

## Alternatives

1. [Freshservice](https://www.capterra.co.nz/software/132997/freshservice) — 4.5/5 (735 reviews)
2. [ManageEngine ServiceDesk Plus](https://www.capterra.co.nz/software/179501/manageengine-service-desk-plus) — 4.4/5 (232 reviews)
3. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4081 reviews)
4. [Total Network Inventory](https://www.capterra.co.nz/software/133961/total-network-inventory) — 4.7/5 (11 reviews)
5. [Zoho CRM](https://www.capterra.co.nz/software/155928/zoho-crm) — 4.3/5 (6978 reviews)

## Links

- [View on Capterra](https://www.capterra.co.nz/software/1103407/TicketMate)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10048065/TicketMate/> |
| en-AE | <https://www.capterra.ae/software/1103407/TicketMate> |
| en-AU | <https://www.capterra.com.au/software/1103407/TicketMate> |
| en-CA | <https://www.capterra.ca/software/1103407/TicketMate> |
| en-GB | <https://www.capterra.co.uk/software/1103407/TicketMate> |
| en-IE | <https://www.capterra.ie/software/1103407/TicketMate> |
| en-IL | <https://www.capterra.co.il/software/1103407/TicketMate> |
| en-IN | <https://www.capterra.in/software/1103407/TicketMate> |
| en-NZ | <https://www.capterra.co.nz/software/1103407/TicketMate> |
| en-SG | <https://www.capterra.com.sg/software/1103407/TicketMate> |
| en-ZA | <https://www.capterra.co.za/software/1103407/TicketMate> |

-----

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