---
description: Learn more about SoftDesk price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SoftDesk Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [SoftDesk](/software/1094749/SoftDesk)

# SoftDesk

Canonical: https://www.capterra.co.nz/software/1094749/SoftDesk

> SoftDesk is AI-powered customer support software that manages chat and email inquiries around the clock with a single agent.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses SoftDesk?

SoftDesk is used by customer support departments, e-commerce companies, SaaS companies, and online service providers.

## About the vendor

- **Company**: Maxprog
- **Founded**: 2002

## Commercial Context

- **Starting Price**: US$19.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Pricing values are available in USD. License types defined by the number of agents allowed per plan.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana and 174 more

## Features

- Automated Routing
- Customer Database
- Email Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Reporting/Analytics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software)
- [Customer Support Software](https://www.capterra.co.nz/directory/32315/customer-support/software)

## Alternatives

1. [Freshservice](https://www.capterra.co.nz/software/132997/freshservice) — 4.5/5 (688 reviews)
2. [HaloITSM](https://www.capterra.co.nz/software/200140/haloitsm) — 4.7/5 (43 reviews)
3. [Zoho Desk](https://www.capterra.co.nz/software/169505/zoho-desk) — 4.5/5 (2212 reviews)
4. [ManageEngine ServiceDesk Plus](https://www.capterra.co.nz/software/179501/manageengine-service-desk-plus) — 4.4/5 (229 reviews)
5. [Atera](https://www.capterra.co.nz/software/144309/atera) — 4.5/5 (446 reviews)

## Links

- [View on Capterra](https://www.capterra.co.nz/software/1094749/SoftDesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10040110/SoftDesk/> |
| en-AE | <https://www.capterra.ae/software/1094749/SoftDesk> |
| en-AU | <https://www.capterra.com.au/software/1094749/SoftDesk> |
| en-CA | <https://www.capterra.ca/software/1094749/SoftDesk> |
| en-GB | <https://www.capterra.co.uk/software/1094749/SoftDesk> |
| en-IE | <https://www.capterra.ie/software/1094749/SoftDesk> |
| en-IL | <https://www.capterra.co.il/software/1094749/SoftDesk> |
| en-IN | <https://www.capterra.in/software/1094749/SoftDesk> |
| en-NZ | <https://www.capterra.co.nz/software/1094749/SoftDesk> |
| en-SG | <https://www.capterra.com.sg/software/1094749/SoftDesk> |
| en-ZA | <https://www.capterra.co.za/software/1094749/SoftDesk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra New Zealand helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.co.nz","url":"https://www.capterra.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.nz/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"SoftDesk","description":"SoftDesk is AI-powered customer support software that automates chat and email inquiries. It trains on product documentation, URLs, and PDFs to provide instant, 24/7 responses. AI autopilot handles inquiries without human intervention, while human takeover lets agents step in when needed. A unified inbox combines chat and email channels, and real-time visitor intelligence shows details like location, device, and pages visited. Custom branding aligns the widget with company visuals.\n\nSetup involves installation, AI training, and deployment. SoftDesk offers tiered plans for individuals to organizations with unlimited agents and conversations. Higher tiers include SMS, WhatsApp support, analytics, and custom domains. Created by a veteran with decades of experience in customer support software, SoftDesk is designed to streamline communication and enhance customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/974e1931-5717-47b5-b212-734c918a3423.png","url":"https://www.capterra.co.nz/software/1094749/SoftDesk","@id":"https://www.capterra.co.nz/software/1094749/SoftDesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.co.nz/software/1094749/SoftDesk#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is SoftDesk?","@type":"Question","acceptedAnswer":{"text":"SoftDesk is AI-powered customer support software that automates chat and email inquiries. It trains on product documentation, URLs, and PDFs to provide instant, 24/7 responses. AI autopilot handles inquiries without human intervention, while human takeover lets agents step in when needed. A unified inbox combines chat and email channels, and real-time visitor intelligence shows details like location, device, and pages visited. Custom branding aligns the widget with company visuals.Setup involves installation, AI training, and deployment. SoftDesk offers tiered plans for individuals to organizations with unlimited agents and conversations. Higher tiers include SMS, WhatsApp support, analytics, and custom domains. Created by a veteran with decades of experience in customer support software, SoftDesk is designed to streamline communication and enhance customer service.","@type":"Answer"}},{"name":"Who Uses SoftDesk?","@type":"Question","acceptedAnswer":{"text":"SoftDesk is used by customer support departments, e-commerce companies, SaaS companies, and online service providers.","@type":"Answer"}}]},{"@id":"https://www.capterra.co.nz/software/1094749/SoftDesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"SoftDesk","position":3,"item":"/software/1094749/SoftDesk","@type":"ListItem"}]}]}
</script>