---
description: Learn more about Userlink price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Userlink Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [Userlink](/software/1089012/Userlink)

# Userlink

Canonical: https://www.capterra.co.nz/software/1089012/Userlink

> Userlink is a cloud-based conversational AI software that helps businesses automate support, guides customers, and boosts sales.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Userlink?

Userlink is used by e-commerce stores, online retailers, customer service departments, and sales teams.

## About the vendor

- **Company**: Userlink

## Commercial Context

- **Starting Price**: €64.00
- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Chinese, Danish, English, Finnish, French, German, Italian, Norwegian, Spanish, Swedish
- **Available Countries**: Denmark, Finland, France, Germany, Ireland, Netherlands, Norway, Spain, Sweden, United Kingdom

## Features

- Chatbot
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Reporting/Analytics

## Integrations (1 total)

- Klaviyo

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Conversational AI Platforms](https://www.capterra.co.nz/directory/31596/conversational-ai-platform/software)

## Alternatives

1. [Pipedrive](https://www.capterra.co.nz/software/132666/pipedrive) — 4.5/5 (3042 reviews)
2. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [LiveChat](https://www.capterra.co.nz/software/62194/livechat) — 4.6/5 (1715 reviews)
4. [Fathom](https://www.capterra.co.nz/software/1037530/fathom) — 5.0/5 (807 reviews)
5. [Birdeye](https://www.capterra.co.nz/software/152997/birdeye) — 4.7/5 (702 reviews)

## Links

- [View on Capterra](https://www.capterra.co.nz/software/1089012/Userlink)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10038514/Userlink/> |
| en-AE | <https://www.capterra.ae/software/1089012/Userlink> |
| en-AU | <https://www.capterra.com.au/software/1089012/Userlink> |
| en-CA | <https://www.capterra.ca/software/1089012/Userlink> |
| en-GB | <https://www.capterra.co.uk/software/1089012/Userlink> |
| en-IE | <https://www.capterra.ie/software/1089012/Userlink> |
| en-IL | <https://www.capterra.co.il/software/1089012/Userlink> |
| en-IN | <https://www.capterra.in/software/1089012/Userlink> |
| en-NZ | <https://www.capterra.co.nz/software/1089012/Userlink> |
| en-SG | <https://www.capterra.com.sg/software/1089012/Userlink> |
| en-ZA | <https://www.capterra.co.za/software/1089012/Userlink> |

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