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description: Learn more about Uptime Labs price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
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title: Uptime Labs Pricing, Reviews & Features - Capterra New Zealand 2026
---

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# Uptime Labs

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> Uptime Labs provides ultra-realistic incident response training.
> 
> Verdict: Rated **5.0/5** by 7 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Uptime Labs?

Uptime Labs serves site reliability engineers, engineering leaders, incident managers, service delivery leaders and executives focused on incident response and operational resilience.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 7 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: UpTime Labs

## Commercial Context

- **Pricing model**:  (Free version available)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United Kingdom

## Features

- Learning Management
- Simulated Threat Attacks
- Training Management

## Support Options

- Email/Help Desk

## Category

- [Security Awareness Training Programs](https://www.capterra.co.nz/directory/33095/security-awareness-training/software)

## Alternatives

1. [Hoxhunt](https://www.capterra.co.nz/software/1015704/hoxhunt) — 4.9/5 (337 reviews)
2. [usecure](https://www.capterra.co.nz/software/1024474/usecure) — 4.7/5 (61 reviews)
3. [Keepnet Labs](https://www.capterra.co.nz/software/1040572/keepnet-labs) — 5.0/5 (46 reviews)
4. [MetaCompliance](https://www.capterra.co.nz/software/134189/metacompliance) — 4.4/5 (34 reviews)
5. [PhishingBox](https://www.capterra.co.nz/software/159113/phishingbox) — 4.7/5 (31 reviews)

## Reviews

### "Hands-On Incident Solving That Builds Lasting Muscle Memory" — 5.0/5

> **Alexander** | *17 February 2026* | Photography | Recommendation rating: 10.0/10
> 
> **Pros**: - Building muscle memory by solving incidents hands on
- Weekly cadance at start, biweekly or monthly later 
- Long term investment due to which you actually train that muscle memory
- Visible innovation by uptime labs on the training format and setup over time
- Great reading resources for those that want to dig deeper
> 
> **Cons**: None really - happy with the training provided. Sometimes the trainings feel slightly repetitive, but that is needed to build that muscle memory I suppose.
> 
> The key thing I appreciate about uptime lab's approach to incident management training is the hands on approach. Without massive time investment on the side of the employee receiving the training you are able to build a muscle memory on how to act in case of an incident. Solving a challenging drill each training is so much more effective than any theoretic sources would be able to provide. I'm going through this training as a product manager - while usually the IT team members do so. It's great to see that as a PM - you can leverage your stakeholder management skills really well. I encourage people outside of tech to also seriously consider this training.

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### "Raising the Bar for Major Incident Management" — 5.0/5

> **Mike** | *19 February 2026* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: What I like most about Uptime Labs is how practical and immersive the training experience is. It’s not just theory — the platform puts you in realistic, high-pressure scenarios that mirror the challenges Major Incident Managers face in real life. This helps our team improve response times, sharpen incident handling, and break away from bad habits and common pitfalls. The training builds confidence and consistency, making it an invaluable tool for strengthening our incident response capability.
> 
> **Cons**: The weakest point is the reports and graphing as, at the moment, it doesn't accurately reflect people's strengths and weaknesses when handling a major incident. I know this is something being worked on so will most likely change in the near future.
> 
> The platform is constantly evolving, with new labs being added regularly to keep the training fresh and relevant. That steady expansion of content ensures our team always has access to realistic, up-to-date scenarios that challenge and develop our skills. It's been a fantastic opportunity to learn and grow.

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### "A Practical Solution for Building Real-World Incident Response Skills" — 5.0/5

> **Verified Reviewer** | *31 March 2026* | Information Services | Recommendation rating: 9.0/10
> 
> **Pros**: Uptime Labs really shines when it comes to their incident simulations. They do a great job of making the scenarios feel authentic, immersive, and genuinely high-pressure."
> 
> **Cons**: In the real world, most major incident troubleshooting happens on a bridge call, so doing it all via chat in Uptime Labs takes a little getting used to. Honestly, though, it's a great approach—it really forces you to build muscle memory for navigating the flow of an incident."
> 
> Overall, Uptime Labs delivers a highly effective and realistic training experience, especially through its authentic, high-pressure incident simulations. While the chat-based format may feel different from the bridge-call environment many teams use in real incidents, that difference ultimately becomes a strength by helping users build strong incident response habits and muscle memory. Overall, Uptime Labs appears to be a valuable platform for sharpening real-world incident management skills.

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### "Innovative Learning Platform" — 5.0/5

> **Peter** | *12 February 2026* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: - The drills are incredibly realistic and true to life, from the technical specifics to the interactions with business and engineering users
- Uptime labs are able to provide drills relevant to the end user skillset and the needs of my organization. External and internal communication are key skills in incident management for us, Uptime Labs are able to track progress in these skill areas and develop drills to assess users and upskill them
- There is very hands on and proactive account management
> 
> **Cons**: - While the account management and reporting is first class, it would be ideal to have a portal to view cohort progress in real time
> 
> Uptime Labs have been a pleasure to work with, we are proud to be a part of their success story. They are adding real value for Options

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### "Practical, Engaging Incident Management Training That Feels Real" — 5.0/5

> **Sudarshan** | *16 March 2026* | Accounting | Recommendation rating: 10.0/10
> 
> **Pros**: Uptime Labs helps teams practice real incident response before outages happen, so I can lead incidents with confidence, respond faster.
> 
> **Cons**: The only downside is that the simulations can feel intense at first, especially if you’re new to major incident management.
> 
> I’d recommend Uptime Labs to any team serious about faster, more confident incident response through realistic practice.

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## Links

- [View on Capterra](https://www.capterra.co.nz/software/1085577/Uptime-Labs)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10036483/Uptime-Labs/> |
| en-AE | <https://www.capterra.ae/software/1085577/Uptime-Labs> |
| en-AU | <https://www.capterra.com.au/software/1085577/Uptime-Labs> |
| en-CA | <https://www.capterra.ca/software/1085577/Uptime-Labs> |
| en-GB | <https://www.capterra.co.uk/software/1085577/Uptime-Labs> |
| en-IE | <https://www.capterra.ie/software/1085577/Uptime-Labs> |
| en-IL | <https://www.capterra.co.il/software/1085577/Uptime-Labs> |
| en-IN | <https://www.capterra.in/software/1085577/Uptime-Labs> |
| en-NZ | <https://www.capterra.co.nz/software/1085577/Uptime-Labs> |
| en-SG | <https://www.capterra.com.sg/software/1085577/Uptime-Labs> |
| en-ZA | <https://www.capterra.co.za/software/1085577/Uptime-Labs> |

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