---
description: Learn more about Pluno price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Pluno Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/32315/customer-support/software) > [Pluno](/software/1084862/Pluno)

# Pluno

Canonical: https://www.capterra.co.nz/software/1084862/Pluno

> AI support agent that resolves tickets in Zendesk, Intercom, and Salesforce using past tickets plus Jira/Slack context.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Pluno?

Pluno is used by customer support managers, technical support teams, quality assurance specialists, call centers, and companies handling complex support tickets.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Unbrained GmbH

## Commercial Context

- **Pricing model**: Other (Free version available) (Free Trial)
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more

## Features

- Email Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Reporting/Analytics
- Service Level Agreement (SLA) Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Customer Support Software](https://www.capterra.co.nz/directory/32315/customer-support/software)

## Alternatives

1. [Zoho Desk](https://www.capterra.co.nz/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
2. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4072 reviews)
3. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3408 reviews)
4. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [Intercom](https://www.capterra.co.nz/software/134347/intercom) — 4.5/5 (1131 reviews)

## Reviews

### "A powerful AI workflow tool that genuinely improves support operations" — 5.0/5

> **Kurt-Jordan** | *2 April 2026* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: . The AI‑assisted summarisation is genuinely useful, it turns complex ticket histories into clean, support‑ready context without losing nuance.

. Field‑filling and tagging automation saves a huge amount of repetitive work and reduces human error.

. The interface is fast, intuitive, and doesn’t get in the way of the workflow.

. The product team is responsive and open to feedback, which makes the tool feel like it’s evolving with our needs.
> 
> **Cons**: . Some advanced configurations require a bit of trial and error before they feel natural.

. Occasional edge cases where the AI over‑summarises or misses a subtle detail, though these are improving quickly and Pluno make sure that you are able to make these changes yourself in most cases.
> 
> Pluno has become a core part of our support operations. It helps us maintain consistency, reduce manual overhead, and produce high‑quality escalations with far less effort. The AI tools feel thoughtfully designed rather than gimmicky, and they’ve noticeably improved both speed and clarity across our workflows. It’s one of the few platforms where the value is immediately visible in day‑to‑day use.

## Links

- [View on Capterra](https://www.capterra.co.nz/software/1084862/Pluno)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10035976/Pluno/> |
| en-AE | <https://www.capterra.ae/software/1084862/Pluno> |
| en-AU | <https://www.capterra.com.au/software/1084862/Pluno> |
| en-CA | <https://www.capterra.ca/software/1084862/Pluno> |
| en-GB | <https://www.capterra.co.uk/software/1084862/Pluno> |
| en-IE | <https://www.capterra.ie/software/1084862/Pluno> |
| en-IL | <https://www.capterra.co.il/software/1084862/Pluno> |
| en-IN | <https://www.capterra.in/software/1084862/Pluno> |
| en-NZ | <https://www.capterra.co.nz/software/1084862/Pluno> |
| en-SG | <https://www.capterra.com.sg/software/1084862/Pluno> |
| en-ZA | <https://www.capterra.co.za/software/1084862/Pluno> |

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