--- description: Learn more about Neumo price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Neumo Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Government Software](/directory/20048/government/software) > [Neumo](/software/1083911/Neumo) # Neumo Canonical: https://www.capterra.co.nz/software/1083911/Neumo Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/1083911/Neumo?page=2) > Neumo is a cloud software that helps governments improve efficiency, build trust, and enhance experiences for communities. > > Verdict: Rated **4.6/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Neumo? Neumo is used by city governments, county agencies, state departments, federal institutions, courts, tax authorities, DMVs, and public administration offices. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 13 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Neumo Group ## Commercial Context - **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Access Controls/Permissions - Archiving & Retention - Audit Management - Audit Trail - Compliance Management - Compliance Tracking - Data Import/Export - Data Retention Management - Data Security - Document Management - For Government - Incident Management - Monitoring - Multimedia Archiving - Risk Management - Self Service Portal - Status Tracking - Workflow Management ## Support Options - Email/Help Desk ## Category - [Government Software](https://www.capterra.co.nz/directory/20048/government/software) ## Related Categories - [Government Software](https://www.capterra.co.nz/directory/20048/government/software) - [Compliance Software](https://www.capterra.co.nz/directory/30110/compliance/software) - [Digital Signature Software](https://www.capterra.co.nz/directory/30739/digital-signature/software) - [Archiving Software](https://www.capterra.co.nz/directory/30998/archiving/software) ## Alternatives 1. [Creatio CRM](https://www.capterra.co.nz/software/130149/bpm-online-crm) — 4.7/5 (133 reviews) 2. [OnBoard](https://www.capterra.co.nz/software/179015/onboard-board-portal) — 4.7/5 (1055 reviews) 3. [Clear Impact Scorecard](https://www.capterra.co.nz/software/135982/clear-impact-scorecard) (0 reviews) 4. [Jotform](https://www.capterra.co.nz/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 5. [NEOGOV](https://www.capterra.co.nz/software/75288/neogov) — 4.5/5 (850 reviews) ## Reviews ### "Affordable forms management" — 4.0/5 > **Mike** | *25 January 2019* | Government Administration | Recommendation rating: 8.0/10 > > **Pros**: The support of electronic signature in the workflow and approval processing of documents. > > **Cons**: Converting PDF form to Seamless form is not perfect. > > This product an affordable forms management system. The workflow is good and the support for electronic signature is a plus. ----- ### "Digital Documentation and Signature Gathering with No Strings" — 5.0/5 > **Christopher** | *21 October 2021* | Nonprofit Organisation Management | Recommendation rating: 10.0/10 > > **Pros**: How incredibly easy it is to use. It's intuitive and straight forward - I can import or create brand new forms and readily modify the areas that need to be modified, as well as restrict access to better direct the recipients to fill out just the part of the form they need to fill out (and again, ensure they aren't filling out areas they shouldn't be) > > **Cons**: If you happen to have all the persons that need to sign a document present to sign the document, there's no easy way to open the form for "simultaneous" signing. Typically this isn't an issue, but when there's a large group that needs to sign one document and each person that's physically present needs to open, sign, and send the form to the next person, it can really drag on a meeting. ----- ### "An excellent forms management tool that keeps getting better" — 5.0/5 > **Rick** | *15 July 2016* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: - Online signatures - Online payments (no set-up fee, just transaction fees which can be passed on to citizens and result in no expense to you) - Mobile friendly - Good value for the money - Ability to load existing Word/PDF forms into the system (don't have to re-create forms you're used to) - Ability to gather signatures electronically from one department to the next (Ex. Citizen \> Department A \> Department B \> Department C) - Customization of forms (easy branding) - Easy-to-use tools to add form elements and signatures to PDF forms including an "auto-detect fields" feature - Fast and easy web form creation - Outstanding customer service - Features improving and being added regularly > > **Cons**: - Some form requirements are just too complex for SeamlessDocs, so we have not been able to convert everything to the platform - Loading forms into SeamlessDocs is NOT the quick load-and-go process that it may appear during an online demonstration; to get everything just right, each form requires about 1-4 hours of configuration time - The back-end database (aka "the pipeline") is not accessible to everyone unless you pay for additional "users," so we rely on staff to print or save the PDF files they receive by email instead of giving them access to the forms through the database - Some processes have been quite slow in the past, but it is getting better; security is improving as well > > We're going on our second year with SeamlessDocs, and the system has been very positively received by both citizens and staff. Before SeamlessDocs, any City form that required a signature had to be hand delivered, mailed, or faxed. That is steadily becoming a thing of the past as we load our existing Word and PDF forms into SeamlessDocs and turn them into fillable and signable online forms. It saves time for everyone. As the principal form builder, I love the ability to create web-based forms as well. I can build a web form so fast, the staff can hardly believe it. SeamlessDocs is built on the idea of a paper-free office, although that hasn't been realistic for us'at least not yet. Customer service is top notch with highly knowledgeable and friendly staff. The level of care and attention certainly softens the blow when a particular form scenario can't be accommodated. And fortunately, new features keep appearing. SeamlessDocs is very much a growing and improving platform. Getting what you need is sometimes a matter of just waiting a few months. The developers are eager to meet your needs. ----- ### "Implementing eforms city wide" — 4.0/5 > **Mary** | *28 April 2015* > > The cons --\> Some of the terminology is not what one would expect. Ex. "Pipeline" vs database. --\> a few bugs have been found, although it should be noted they were fixed very quickly. --\> The "lobby" loads slowly (approximately 30 seconds), which can be frustrating for a user who is used to working fast. --\> Conditional statements are very important to us, which can not currently be done with this program. Ex. If I click this, then this set of choices are available. If I click another, a different set of choices are available. I have been advised this is potentially coming later this year, which may determine weather or not we renew our service. --\> There have been a few complaints from end users about the printing feature. Work-around for this: I tell them to open the PDF they receive in the email confirmation and print that in stead. The pros --\> They are highly responsive to customer complaints, inquiries and questions. Everyone from the CTO to the random person answering the phone is knowledgeable, personable, professional and willing to help. In my opinion, this alone makes up for the majority of the cons listed above. --\> Reasonable price. Databases of this complexity can be quite costly because they take A LONG time to build. Considering what we get for the price, it's very reasonable. --\> Willingness to implement new ideas and truly listen to their customers. Ex. when we started authorize.net was not an add-on. We asked for it, we got it. It was that simple. Of course that's not to say every request can be honored and some of ours have not. But if it is within their power, I believe they will do it. --\> The features contained within this database are pretty cool. I would go over them, but your account rep can do a much better job of explaining their product than I can. Overall, I have been pleased with the product and the company and would highly recommend them to both experienced computer users (like myself) or novices. ----- ### "Seamless Docs is the best esign application there is." — 5.0/5 > **Pamela** | *14 January 2018* | Internet | Recommendation rating: 9.0/10 > > **Pros**: Seamless Docs allows you to export the data provided by the signers, into an Excel spreadsheet. I have not found any other esign applications that does this. It is very easy to use. If I do run into a snag, their customer service team is superb and very responsive. Seamless Docs has changed their business model and only work with government agencies now. I am so appreciative that they still allow me to be a customer. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/1083911/Neumo?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/1083911/Neumo) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data