---
description: Learn more about Fin price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
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title: Fin Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/32448/chatbot/software) > [Fin](/software/1077853/Fin)

# Fin

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> Fin is the best performing AI Agent for customer service – automating complex queries and delivering high-quality support.
> 
> Verdict: Rated **4.6/5** by 14 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Fin?

Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 14 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Intercom
- **Founded**: 2011

## Commercial Context

- **Starting Price**: US$0.99
- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Albania, Andorra, Argentina, Australia, Austria, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Ecuador, Estonia and 54 more

## Features

- AI/Machine Learning
- Alerts/Escalation
- Automated Responses
- Automated Routing
- Chat/Messaging
- Chatbot
- Code-free Development
- Customer Support
- Customisable Branding
- Data Visualisation
- Email Management
- Feedback Management
- Geotargeting
- Knowledge Base Management
- Language Detection
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Natural Language Processing
- Pre-Configured Bot
- Proactive Chat
- Process/Workflow Automation
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Surveys & Feedback
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Integrations (20 total)

- Atera
- Freshdesk
- Freshservice
- Front Desk
- Gorgias
- Guru
- HubSpot Content Hub
- Intercom
- JIRA Service Management
- LiveAgent
- SAAS First
- Salesforce Service Cloud
- Sprinklr
- Tidio
- Zapier

... and 5 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Chatbot Software](https://www.capterra.co.nz/directory/32448/chatbot/software)

## Related Categories

- [Chatbot Software](https://www.capterra.co.nz/directory/32448/chatbot/software)
- [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software)
- [Artificial Intelligence (AI) Software](https://www.capterra.co.nz/directory/30938/artificial-intelligence/software)
- [Conversational AI Platforms](https://www.capterra.co.nz/directory/31596/conversational-ai-platform/software)
- [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3408 reviews)
3. [Salesforce Sales Cloud](https://www.capterra.co.nz/software/61368/salesforce) — 4.4/5 (18768 reviews)
4. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [LiveChat](https://www.capterra.co.nz/software/62194/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "Fan of FIN" — 5.0/5

> **Matt** | *15 December 2025* | Maritime | Recommendation rating: 3.0/10
> 
> **Pros**: Fin is highly customisable and very clever, it can provide T1 / 1.5 level support and resolve customer queries promptly 24/7 while we sleep with quality, considered answers that are tailored for even rare issues.  FIN does a credible job of matching issues with our online help to quote the right fix for most issues.
> 
> **Cons**: Randomly closes or commandeers conversations without approval.  The workflows to manage presales conversations are inconsistent and sometimes FIN hallucinates about capability which can be misleading.
> 
> It’s brilliant we really couldn’t live without it now.  FIN is by far the best ChatGPT I’ve encountered and we’re delighted to have FIN on the team.

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### "Strong deflection gains out of the box, but resolution rates require significant tuning" — 4.0/5

> **Vanessa** | *2 March 2026* | Computer & Network Security | Recommendation rating: 7.0/10
> 
> **Pros**: FIN delivered measurable impact quickly. After deployment, chatbot deflection rates jumped from 2% to 30%, and average wait times dropped from 40 minutes to 5 minutes. For a technical support environment handling certificate authority inquiries, that's a meaningful shift in operational load. The handoff logic to live agents is clean, and the Intercom ecosystem integration means FIN works without friction alongside your existing workflows. Setup is straightforward for a team with a maintained knowledge base.
> 
> **Cons**: Resolution rate is the gap. FIN handles deflection well but struggles to fully resolve complex or multi-step technical inquiries without human intervention. Out of the box, our resolution rate sat around 28%—well below what the product implies is achievable. Getting to a higher resolution rate (we're targeting 50%) requires deliberate content engineering: restructuring knowledge base articles for AI readability, tuning conversation flows, and ongoing prompt refinement. That lift is not trivial, and the documentation supporting that optimization process is thin. Teams without a dedicated knowledge base owner will stall here.
> 
> FIN is a legitimate enterprise AI support tool—not a demo product. The deflection value is real and immediate. But teams should go in with clear expectations: resolution rate improvement is a project, not a configuration. The ROI case is solid if your organization is willing to treat the knowledge base as an active dependency of the AI layer, not background infrastructure. If your content is stale or unstructured, FIN will surface that problem fast.

-----

### "Using intercom" — 5.0/5

> **Verified Reviewer** | *6 February 2026* | Consumer Services | Recommendation rating: 8.0/10
> 
> **Pros**: I would have to say the article feature, it gives such define information to emails, I also love that you're able to see all who's online without having to search
> 
> **Cons**: I can't say there's any dislike to it, it's such an amazing tool, I thought it would've been difficult but no dislikes
> 
> It was great, at first I thought it would be difficult but it was very user friendly and had such a broad interface and information on how to learn about it

-----

### "A Powerful AI Support Tool That Scales With Your Team" — 5.0/5

> **Verified Reviewer** | *22 January 2026* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: Fin has been extremely effective at handling high-volume, repetitive support questions while maintaining accurate and on-brand responses. It integrates well with existing help content, reduces first-response time significantly, and allows our team to focus on more complex, high-value conversations. The ability to continuously improve answers based on real conversations is a major strength.
> 
> **Cons**: Some advanced customization and fine-tuning still require trial and error, especially when optimizing responses across multiple use cases. Deeper visibility into why certain answers are selected—and more granular controls—would make ongoing optimization easier for larger or more complex support teams.
> 
> Overall, Fin has been a strong addition to our support operations. It has meaningfully improved efficiency, consistency, and response quality while scaling alongside our team. When properly configured and maintained, it becomes a reliable first layer of support that complements human agents rather than replacing them. The value increases significantly over time as it learns from real interactions.

-----

### "Must have for any SaaS platform" — 5.0/5

> **Verified Reviewer** | *8 January 2026* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Fin has become a must have for our customer support. It answers customer questions within seconds, often before we even open the chat, and provides accurate responses. While it does require adding help articles and support documentation, it’s been a real game changer for our team.
> 
> **Cons**: Initially, Fin didn’t support image based responses in chat, but that capability was added recently and it’s been a huge improvement. Being able to include images alongside step by step guidance makes the responses incredibly clear and effective.
> 
> We often talk internally about how crucial Fin is as we scale and handle a growing volume of customer inquiries. It’s been extremely useful for our team.

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## Links

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| en-AU | <https://www.capterra.com.au/software/1077853/Fin> |
| en-CA | <https://www.capterra.ca/software/1077853/Fin> |
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| fr-CA | <https://fr.capterra.ca/software/1077853/Fin> |
| fr-LU | <https://www.capterra.lu/software/1077853/Fin> |

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