--- description: Learn more about Sobot price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sobot Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Sobot](/software/1072329/Sobot) # Sobot Canonical: https://www.capterra.co.nz/software/1072329/Sobot Page: 1 / 6\ Next: [Next page](https://www.capterra.co.nz/software/1072329/Sobot?page=2) > Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API. > > Verdict: Rated **4.9/5** by 106 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Sobot? Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 106 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Sobot Technologies ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, English, French, German, Indonesian, Italian, Japanese, Korean, Malay, Polish, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: China, Hong Kong SAR China, India, Indonesia, Japan, Philippines, Singapore, South Africa, Thailand ## Features - AI Copilot - AI/Machine Learning - Agent Interface - Alerts/Escalation - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM - Call Centre Management - Chat/Messaging - Chatbot - Code-free Development - Computer Telephony Integration - Content Management - Conversation Intelligence - Customer History - Customer Support - Customisable Branding - Geotargeting - Inbox Management - Interaction Tracking - Knowledge Base Management - Live Chat - Mobile Access - Multi-Channel Communication - Multi-Language - Natural Language Processing - Offline Form - Personalisation - Pre-Configured Bot - Proactive Chat - Quality Management - Query Suggestions - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Speech Recognition - Surveys & Feedback - Task Automation - Template Management - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Workflow Management - Workforce Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Contact Centre Software](https://www.capterra.co.nz/directory/32035/contact-center/software) ## Related Categories - [Contact Centre Software](https://www.capterra.co.nz/directory/32035/contact-center/software) - [Chatbot Software](https://www.capterra.co.nz/directory/32448/chatbot/software) - [Conversational AI Platforms](https://www.capterra.co.nz/directory/31596/conversational-ai-platform/software) - [Customer Communications Management Software](https://www.capterra.co.nz/directory/31002/customer-communications-management/software) - [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software) ## Alternatives 1. 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The real-time chat feature ensures that our clients receive immediate assistance, which is crucial in the medical field where timely information can make a significant difference. > > **Cons**: This isn't a deal-breaker, but it's an area where we hope to see improvements to enhance the seamlessness of our operations. > > Our experience with Sobot has been overwhelmingly positive. The setup was straightforward, and the support team was responsive during the onboarding process. The platform's scalability aligns well with our growth trajectory, and its features have adapted to our evolving needs. ----- ### "Best Omnichannel" — 5.0/5 > **Donald** | *1 May 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Sobot platform is super advance and can do so much. Very optimizable and customable. Has been ahead of the game for years now. and the setup and integration has been very seamless > > **Cons**: For us Sometimes not easy to get service. They had a restricted that resulted in receiving no service, but are working diligently on fixing this. > > Sobot helps us automate and refine a ton of our processes. It helps with quality assurance and overall can just do so so much. And best of all we get help the support team as they are very responsive all time. ----- ### "A dependable platform for structured and scalable customer support operations" — 5.0/5 > **Malte** | *16 May 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: What stood out most was the stability and structure Sobot brings to customer communication across different channels. It makes it easier to keep all interactions organized in one place, instead of juggling multiple tools, and gives our teams clearer visibility into what’s happening at any given time. This has helped improve coordination across support workflows and made daily handling of customer requests more consistent and manageable. > > **Cons**: At this stage, there isn’t anything significant we would point out as a downside. The platform has been working well for our needs, and we haven’t encountered any major issues in our daily use. > > It has helped us bring more structure to how customer interactions are managed across channels and made it easier for teams to stay aligned in our daily operations. The platform fits well into existing workflows and supports consistent handling of support requests without adding unnecessary complexity. It has proven to be a practical tool for maintaining organized and efficient customer communication at scale. ----- ### "Magnificent CRM and Marketing Automation Platform." — 4.0/5 > **Isabel Mendoza** | *6 June 2025* | Music | Recommendation rating: 8.0/10 > > **Pros**: Sobot increases customer engagement. Sobot increases lead conversion. It enables ease of building long-lasting relationships with our customers and leads. It offers top-notch customer support. It is simple to identify, attract and generate leads with Sobot. It is a reliable tool for email marketing. > > **Cons**: Sobot has achieved all my objectives thus I don't have any negative remarks to make. Great Experience. > > Sobot has an intuitive, user-friendly and easy-to-use dashboard that can be customized to meet our specific needs. Sobot automate and streamline our sales and marketing activities thus improving productivity and efficiency. It is simple to engage with our leads and customers effectively. ----- ### "Helped Us Manage Customer Inquiries More Efficiently" — 5.0/5 > **Jessica** | *5 June 2026* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: What I liked most was how it helped us manage routine customer inquiries more efficiently. A large number of customer questions tend to be related to order updates, returns, and product information, and having those handled automatically reduced some of the workload on the team. It also helped maintain quicker response times, particularly during busy periods when inquiry volumes were higher than usual. > > **Cons**: It handles routine questions well, but more complex customer inquiries still require human support. Some additional customization options would also be helpful. > > We initially introduced it to help manage the growing number of customer inquiries coming through our support channels, particularly around orders, returns, and general product questions. One of the first things we noticed was that it reduced the amount of time our team spent answering the same questions repeatedly, which helped us stay more focused on customers who needed direct assistance. During busier periods, such as promotions and seasonal campaigns, it helped us keep response times under control without placing additional pressure on the team. Customers were able to get answers to common questions much faster, and that improved the overall flow of support requests. The chatbot works best as a first point of contact rather than a complete replacement for human support and it has become a useful part of our customer service process and has helped us manage inquiries more efficiently on a daily basis. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.co.nz/software/1072329/Sobot?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/1072329/Sobot) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data