--- description: Learn more about House-on-the-Hill ITSM price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: House-on-the-Hill ITSM Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [House-on-the-Hill ITSM](/software/107231/supportdesk-itsm) # House-on-the-Hill ITSM Canonical: https://www.capterra.co.nz/software/107231/supportdesk-itsm > Flexible Service Desk solution that allows for effective incident, problem, change, SLA management from an intuitive interface. > > Verdict: Rated **4.6/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses House-on-the-Hill ITSM? Public and private sector organisations, of any size across the globe. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 5 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: House-on-the-Hill Software - **Founded**: 1993 ## Commercial Context - **Starting Price**: £30.00 - **Pricing model**: Flat Rate (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United Kingdom ## Features - Asset Tracking - Configuration Management - Contract/License Management - Self Service Portal ## Support Options - Chat ## Category - [ITSM Tools](https://www.capterra.co.nz/directory/30676/itsm/software) ## Alternatives 1. [Freshservice](https://www.capterra.co.nz/software/132997/freshservice) — 4.5/5 (686 reviews) 2. [Proactivanet](https://www.capterra.co.nz/software/1010807/proactivanet) — 4.8/5 (52 reviews) 3. [ManageEngine Endpoint Central](https://www.capterra.co.nz/software/170018/manageengine-desktop-central) — 4.6/5 (1516 reviews) 4. [ServiceNow](https://www.capterra.co.nz/software/152871/servicenow) — 4.5/5 (344 reviews) 5. [TeamDynamix](https://www.capterra.co.nz/software/121317/teamdynamix) — 4.4/5 (150 reviews) ## Reviews ### "The software has tremendous flexibility and a lot of settings" — 5.0/5 > **Karina** | *9 February 2018* | Recommendation rating: 10.0/10 > > **Pros**: Training for working with ITSM365 both employees and clients requires minimal time. An intuitive and user-friendly interface, along with its flexible customization for specific roles, leaves virtually no questions. > > **Cons**: In our company this software has been used for almost 2 years and all the issues that arose, the girls from tech support decided almost instantly. So there are no shortcomings. ----- ### "Good functionality, stable operation" — 5.0/5 > **Peter** | *9 February 2018* | Recommendation rating: 8.0/10 > > **Pros**: Everything is immediately out of the box: applications, tasks, changes. The program can be used not only in the whole company - we took only for support, now it is used by everyone. > > **Cons**: Unusual appearance of the program, but digging in the settings, we managed to get the system, which we initially counted on. ----- ### "Good supportdesk" — 4.0/5 > **Jenna** | *2 July 2019* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: This is an easy product to get set up, staff with all levels of ability can use the software with minimal assistance. Everything that was needed comes out of the box, this was used for a number of months whilst deciding on our new helpdesk software. Appealing dashboards which display users stats, this we found helped motivate the team with their call management. > > **Cons**: Nothing, really good software, just wasn't the one for us. ----- ### "The Best Ever Seen" — 5.0/5 > **Johar** | *28 July 2016* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: Availability of the software development All features in one > > **Cons**: The prices are to be revised but still prices worth to the functions that it does carry Choices in the prices > > This software has all the features build in Above all any changes in the system is just a matter of hours and developer can get it done that is the best part of this ----- ### "Evaluation of SupportDesk ITSM incident management software" — 4.0/5 > **Ludwig** | *27 September 2018* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Very powerful tool for ITSM. All the fields on the screen are configurable, which makes it very easy to adapt to specific needs of the users. Many, many ITSM features. Definitely a product to take into consideration for ITSM solutions. > > **Cons**: Look and feel is sometimes a little bit old fashioned, but all the necessary functionality is there. > > Very good support during evaluation period. Although we selected a different ITSM solution, SupportDesk ITSM ended up second in our preference list. The company is eager to work with customer to make sure that the product is well configured and used. ## Links - [View on Capterra](https://www.capterra.co.nz/software/107231/supportdesk-itsm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data