--- description: Learn more about Chatsi price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Chatsi Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Chatbot Software](/directory/32448/chatbot/software) > [Chatsi](/software/1069679/Chatsi) # Chatsi Canonical: https://www.capterra.co.nz/software/1069679/Chatsi > Chatsi AI guides shoppers with spot-on recommendations and instant answers—like your best sales rep, online 24/7. > > Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Chatsi? Chatsi is designed for e-commerce merchants, D2C (Direct-to-Consumer) brands, and businesses across a variety of industries looking to enhance their online sales experience. This includes companies i ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 2 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Chatsi Tech ## Commercial Context - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Chatsi Pricing Summary Chatsi offers multiple subscription “editions” tailored to different sizes and needs of eCommerce businesses. All plans share some core capabilities, but higher tiers include greater scale, more features, and more support. Pricing isn’t listed as fixed numbers for most plans; instead many are “contact for pricing” so the cost will depend on store size, catalog, traffic, etc. Here are the editions and what each includes: ⸻ Editions / Plans 1. Shopify LITE Edition (also called “Starter” in some contexts) • Targeted at smaller storefronts: lighter catalogs, lower traffic, faster setup. • Uses Shopify’s Model Context Protocol (MCP), which lets the AI read your live product catalog, your cart, and policy data in real time. This means less manual work for uploads / backend maintenance. • Key features include: • Conversational Search™ • Product Genius™ Lite • Self-service setup wizard \& email support • Auto-improving answers with monthly tune-ups • Live Shopify catalog + policy integration via MCP (so up-to-date info) • Limitations: up to ~100 active products queried, no external documents required, 30-day chat history, basic performance dashboard. 2. PRO Edition (also labelled “Growth” Edition in the description) • Geared toward mid-size merchants, especially those with large catalogs or “high consideration” products where customers will have more questions / need more discovery. • More features compared to the Lite/Starter: • AI Knowledge Hub™ (which likely gives more content sources + more control) • Full Product Genius™ (not just Lite) • Auto-syncing product data so you don’t have to do manual uploads or updates. • Onboarding support + email support. • More capacity: up to 500 products, up to 1,000 documents \& guides for training and supporting the AI. • 60-day chat history. • Merchant Performance Insights Dashboard. 3. Enterprise Edition • For large merchants or brands that want “everything in PRO, plus extra.” This is the top tier. Designed for scale, governance, deeper integrations, more support. • Key additional / upgraded features: • White-glove / dedicated onboarding \& support (vs lighter onboarding in lower tiers) • Unlimited products, unlimited documents, unlimited chat history. • Social content \& review ingestion \& moderation (i.e. the ability to feed in your social posts / reviews, moderate them, etc.) • 100% uptime SLA + 24/7 support. • AI-Powered Merchant Insights, deep shopper insights. Common Features (Across All Plans) These are the features Chatsi includes in all editions (or many of them), either as standard or at least shared core offerings: • Best-in-Class AI Search capabilities. • Automatic Chat Load Scaling. • AI models that auto-update. • Branding, tone, voice customization so the AI matches your brand. • Reporting \& analytics, performance dashboards. • Security \& AI safety. • Personalized recommendations for customers. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Brazilian Portuguese, Chinese, English, European Portuguese, French, German, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Ukrainian, Vietnamese - **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United Kingdom, United States ## Features - AI Copilot - AI/Machine Learning - Audience Targeting - Augmented Analytics - Automated Responses - Automated Routing - Business Process Automation - Chat/Messaging - Chatbot - Code-free Development - Contextual Guidance - Customer Support - Customisable Branding - Intent Recognition - Language Detection - Live Chat - Multi-Language - Natural Language Processing - Personalisation - Pre-Configured Bot - Proactive Chat - Process/Workflow Automation - Query Suggestions - Real-time Consumer-facing Chat - Reporting/Analytics - Sentiment Analysis - Speech Recognition - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Virtual Personal Assistant (VPA) ## Integrations (10 total) - BigCommerce - Salesforce Bulk API v2 Adapter - Salesforce Commerce Cloud - Salesforce for Retail - Shopify - Shopify Collabs - Shopify POS - Shopify Plus - Shopify Product Options App - WooCommerce ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Chatbot Software](https://www.capterra.co.nz/directory/32448/chatbot/software) ## Related Categories - [Chatbot Software](https://www.capterra.co.nz/directory/32448/chatbot/software) - [Virtual Assistant Software](https://www.capterra.co.nz/directory/33535/virtual-assistant/software) - [Conversational Marketing Platforms](https://www.capterra.co.nz/directory/31562/conversational-marketing-platform/software) - [Artificial Intelligence (AI) Software](https://www.capterra.co.nz/directory/30938/artificial-intelligence/software) - [Conversational AI Platforms](https://www.capterra.co.nz/directory/31596/conversational-ai-platform/software) ## Alternatives 1. [VideoExpress](https://www.capterra.co.nz/software/1065335/videoexpress) — 4.7/5 (6123 reviews) 2. [Enterprise Bot](https://www.capterra.co.nz/software/188017/chatbot2go) — 4.5/5 (10 reviews) 3. [Ada](https://www.capterra.co.nz/software/164470/ada-support) — 4.7/5 (15 reviews) 4. [STAN AI](https://www.capterra.co.nz/software/1052246/stan-ai) — 4.7/5 (13 reviews) 5. [Mindset AI](https://www.capterra.co.nz/software/1073648/Mindset-AI) — 4.9/5 (15 reviews) ## Reviews ### "In-depth and high quality answers" — 5.0/5 > **Alex** | *21 August 2025* | Online Media | Recommendation rating: 10.0/10 > > **Pros**: By far the best and most sophisticated chat results. Everyone else we've tried gave generalized basic answers, but Chatsi really understood our product. Custom-tailored, in-depth, specific answers that really sell our tech for us. Overall, the quality is top notch, which is exactly what we're looking for. > > **Cons**: There's not a lot negative to say about them. The onboarding could be a bit faster but that's understandable given the high-quality results. > > Overall, an excellent experience. From onboarding, to customer support, to actual deployment and use, everything was great. I'd give them a 10/10 rating. ----- ### "Game Changer" — 5.0/5 > **Spencer** | *17 May 2025* | Consumer Electronics | Recommendation rating: 10.0/10 > > **Pros**: Chatsi brought a much-needed level of personalization and automation to our customer engagement strategy at Goal Zero. What stood out most was how quickly we were able to get up and running, within days we were seeing meaningful conversations with customers that felt authentic and on-brand. This information is usually hidde The team at Chatsi was highly responsive, proactive in suggesting optimizations, and genuinely invested in our success. Their platform helped us not only improve customer satisfaction but also drive measurable increases in conversion and retention. It’s rare to find a tool that blends technology and human-like communication so seamlessly. > > **Cons**: The integration took awhile, but I'd rather AI tools be tuned correctly. Overall great experience. > > Incredible. Helped our customers find their products quickly we noticed an uptick in conversion on our site as a result. ## Links - [View on Capterra](https://www.capterra.co.nz/software/1069679/Chatsi) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | pt | | | pt-PT | | ----- ## Structured Data