---
description: Learn more about Chatway price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
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title: Chatway Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Chatway](/software/1056260/chatway)

# Chatway

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> Live chat, AI chatbot, shared inbox, automations, mobile apps, ecommerce, MCP, API \& Webhooks for faster customer support and sales.
> 
> Verdict: Rated **4.9/5** by 80 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Chatway?

SMBs, ecommerce stores, SaaS companies, agencies and support teams needing live chat, AI support, omnichannel messaging, automation, mobile apps, ecommerce tools and developer integrations.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 80 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Poptin
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Autonomous Task Execution
- Autoresponders
- Chat/Messaging
- Customisable Branding
- Email Management
- File Sharing
- Geotargeting
- Knowledge Base Management
- Mobile Access
- Multi-Channel Communication
- Natural Language Processing
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Integrations (17 total)

- BigCommerce
- Duda
- Ecwid
- Gmail
- Instagram
- Messenger
- Mobile App
- Mobile apps
- Shopify
- Shopify Plus
- WhatsApp
- WhatsApp Business API
- WhatsApp Business Suite
- Whatsapp CRM
- Wix

... and 2 more integrations

## Support Options

- Email/Help Desk
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software)
- [Customer Support Software](https://www.capterra.co.nz/directory/32315/customer-support/software)
- [AI Agents for Customer Support](https://www.capterra.co.nz/directory/34696/ai-agents-for-customer-support/software)

## Alternatives

1. [WhatsApp](https://www.capterra.co.nz/software/180345/whatsapp) — 4.7/5 (16475 reviews)
2. [Slack](https://www.capterra.co.nz/software/135003/slack) — 4.7/5 (24221 reviews)
3. [Text Request](https://www.capterra.co.nz/software/167015/text-request) — 4.6/5 (1193 reviews)
4. [Zoho Desk](https://www.capterra.co.nz/software/169505/zoho-desk) — 4.5/5 (2216 reviews)
5. [Bitrix24](https://www.capterra.co.nz/software/113540/bitrix24) — 4.2/5 (1005 reviews)

## Reviews

### "CLV CHATWAY REVIEW" — 5.0/5

> **Verified Reviewer** | *29 January 2026* | Consumer Goods | Recommendation rating: 10.0/10
> 
> **Pros**: I love the free feature\! It reallow brings a professional vibe to my new website and have had many compliments on it\! Very Easy to use. I love the email updates so I can have to click through multiple platforms.
> 
> **Cons**: Nothing really\! I cannot complain at all\! Especially using the free feature. I did trial the other feature and will definitely use it when business picks up
> 
> Amazing. Very easy to use. Staff are prompt in responding to queries and easily connected to my website. Also easy for customers to use. I get real time email updates which just make the process so much smoother.

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### "Great app - makes communication easy" — 5.0/5

> **Brad** | *5 March 2025* | Apparel & Fashion | Recommendation rating: 9.0/10
> 
> **Pros**: A great chat app than can help us to provide real time support to potential new customers.
> 
> **Cons**: There is not much to dislike about Chatway
> 
> It’s been great to be able to offer realtime connection and support to our customers with the chat app

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### "Solves 95% of our support requests on it's own" — 5.0/5

> **Moshe** | *12 March 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: \* Very easy to set up 
\* AI agent connects to our knowledge base and answers quickly and accurately
\* Handles around 95% of incoming support requests automatically
\* Brings website chat, email support, and Facebook messages into one interface
\* Clean and intuitive system that requires no training
\* Much more affordable than tools like Intercom
\* Support team responds fast and is genuinely helpful
> 
> **Cons**: \* No real complaints so far
\* It covers everything we currently need for support and messaging
\* The only feature I would love to see added in the future is a voice AI agent for handling phone calls as well
> 
> Very positive overall.

We implemented Chatway to simplify support across our website, email, and social channels, and it has done exactly that. Setup was quick, the interface is very intuitive, and everything connected without much effort.

The AI agent has been especially useful. Once connected to our knowledge base it started answering questions quickly and accurately, and today it resolves the large majority of incoming inquiries without human involvement. That alone saves us a lot of time.

The platform is also very affordable compared to many other support tools, while still offering everything we need. Whenever we had a question, the support team responded quickly and helped resolve things fast.

Overall it has been a simple, reliable, and cost-effective solution for running customer support.

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### "Best chat app for completely free." — 5.0/5

> **Imran** | *29 September 2025* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Unlimited conversation free. really great. it helped me. in a word awesome. i think i will use it forever. i appreciate using it.
> 
> **Cons**: its very user friendly. very intelligently made. in a word awesome. i think i will use it forever. i appreciate using it.
> 
> i like it very much. i think i will use it forever. i appreciate using it. this is a great man app. thank you

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### "Their service is really good." — 5.0/5

> **Alfi** | *17 June 2026* | Accounting | Recommendation rating: 9.0/10
> 
> **Pros**: What I liked most about Chatway is its simplicity and ease of use. The setup process was quick, the interface is clean and user-friendly, and it makes managing customer conversations very convenient. I also appreciate the responsive support team and the smooth overall experience.
> 
> **Cons**: One thing I liked least about Chatway is that some customization options are a bit limited compared to more advanced chat platforms. It would be great to have more control over the widget design and additional automation features. However, the platform is easy to use and continues to improve.
> 
> My overall experience with Chatway has been very positive. The platform is easy to set up, user-friendly, and helps manage customer conversations efficiently. The live chat works smoothly, and the support team has been responsive whenever assistance was needed. While there is always room for additional features and customization, Chatway provides a reliable and effective solution for customer communication.

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## Links

- [View on Capterra](https://www.capterra.co.nz/software/1056260/chatway)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10014051/Chatway/> |
| en-AE | <https://www.capterra.ae/software/1056260/chatway> |
| en-AU | <https://www.capterra.com.au/software/1056260/chatway> |
| en-CA | <https://www.capterra.ca/software/1056260/chatway> |
| en-GB | <https://www.capterra.co.uk/software/1056260/chatway> |
| en-IE | <https://www.capterra.ie/software/1056260/chatway> |
| en-IL | <https://www.capterra.co.il/software/1056260/chatway> |
| en-IN | <https://www.capterra.in/software/1056260/chatway> |
| en-NZ | <https://www.capterra.co.nz/software/1056260/chatway> |
| en-SG | <https://www.capterra.com.sg/software/1056260/chatway> |
| en-ZA | <https://www.capterra.co.za/software/1056260/chatway> |

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