---
description: Learn more about Zoho FSM price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
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title: Zoho FSM Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Lawn Care Software](/directory/31338/lawn-care/software) > [Zoho FSM](/software/1056173/zoho-fsm)

# Zoho FSM

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> Zoho FSM is a powerful field service management platform that helps streamline operations and deliver memorable service experiences.
> 
> Verdict: Rated **4.6/5** by 43 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Zoho FSM?

A complete field service management tool for service businesses and contractors across various industries including home services, HVAC, security systems, plumbing, roofing, electrical \& construction.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 43 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Zoho
- **Founded**: 1996

## Commercial Context

- **Starting Price**: US$30.00
- **Pricing model**: Other (Free version available) (Free Trial)
- **Pricing Details**: Zoho FSM is a highly cost-effective and feature-rich field service management solution that offers a pricing model that delivers more value compared to traditional per-user pricing structures. Many field service management solutions charge businesses based on the number of users, leading to higher costs as the team expands.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Alerts/Notifications
- Availability Management
- Bid Management
- Billing & Invoicing
- CRM
- Calendar Management
- Calendar Sync
- Contact Database
- Cost Database
- Cost Estimating
- Customer Database
- Customer Management
- Data Import/Export
- Dispatch Management
- For Commercial and/or Industrial Electrical Contractors
- GPS
- Inventory Management
- Job Management
- Job Tracking
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Payment Collection in the Field
- Preventive Maintenance
- Quotes/Estimates
- Real-Time Updates
- Reminders
- Reporting & Statistics
- Scheduling
- Service History
- Takeoff
- Technician Management
- Third-Party Integrations
- Time Tracking
- Work Order Management

## Integrations (9 total)

- Bigin by Zoho CRM
- WhatsApp
- Zapier
- Zoho Books
- Zoho CRM
- Zoho Desk
- Zoho Flow
- Zoho Inventory
- Zoho Invoice

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Lawn Care Software](https://www.capterra.co.nz/directory/31338/lawn-care/software)

## Related Categories

- [Lawn Care Software](https://www.capterra.co.nz/directory/31338/lawn-care/software)
- [Pool Service Software](https://www.capterra.co.nz/directory/31416/pool-service/software)
- [Electrical Contractor Software](https://www.capterra.co.nz/directory/31006/electrical-contractor/software)
- [Plumbing Software](https://www.capterra.co.nz/directory/30673/plumbing/software)
- [Handyman Software](https://www.capterra.co.nz/directory/31305/handyman/software)

## Alternatives

1. [FieldPulse](https://www.capterra.co.nz/software/153475/fieldpulse) — 4.6/5 (411 reviews)
2. [Jobber](https://www.capterra.co.nz/software/127994/jobber) — 4.6/5 (1420 reviews)
3. [Connecteam](https://www.capterra.co.nz/software/153140/connecteam) — 4.6/5 (5058 reviews)
4. [Skimmer](https://www.capterra.co.nz/software/177014/skimmer) — 4.9/5 (226 reviews)
5. [BuildOps](https://www.capterra.co.nz/software/194155/buildops) — 4.5/5 (151 reviews)

## Reviews

### "Promising field service manegment solution" — 3.0/5

> **David** | *29 January 2025* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: It's an affordable end-to-end field service management solution and works well for our field service business.
> 
> **Cons**: It's clunky and feels like it is still in the development stage. Because it is cloud-based, it is slow to get anything done. The mobile app also needs a constant connection to work, even for things that shouldn't need a connection.
> 
> The field service management system is there, and it seems like a promising service. However, it isn't intuitive to use and still needs some work.

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### "Zoho FSM - The must have for support providers." — 4.0/5

> **Damien** | *5 February 2025* | Computer Networking | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use, and all of the modules flow well together resulting in a detailed workflow for history records and with easy integration to Zoho desk , defining the remote vs onsite support. It is a great value to have notifications, online acceptances , billing, stock issues , appointment scheduling all from one system. And with seamless integration to Zoho Books , customer information , Service and part items make it a breeze to setup. Also the CRM integration helps account managers access Service appoint records without leaving their system as well as doing estimates to clients directly from the CRM with the FSM extension.
> 
> **Cons**: there are no delivery note documents for stock that is issued out, and none chargeable appointment have to be billed at zero value. Also wish it was apart of the Zoho one package for likes of analytics.
> 
> It has been very good, we have control over our staffs appointments with full transparency. Recorded acceptances of estimates by clients make disputes quick and easy to resolve, and service reports have been a grate help to use and our clients.

-----

### "Best Choice for Small Business" — 5.0/5

> **Ashley** | *21 June 2025* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: I love that I can customize dang near everything to my needs. Very helpful and increases my productivity.
> 
> **Cons**: There's a bit of a learning curve. You will likely spend some time in the help guide. Only because the software is so rich in features and ways to customize.
> 
> I am really liking it. The software doesn't take forever to load everytime i click on something which is typical a big time sucker in my day. I'm excited to become a Zoho FSM Master.

-----

### "Very Good Experience" — 4.0/5

> **Verified Reviewer** | *7 April 2025* | Industrial Automation | Recommendation rating: 8.0/10
> 
> **Pros**: I like Ease of use, the mobile app, of Zoho FSM
> 
> **Cons**: No Arabic language app or support, and that's challenging for technicians

-----

### "Using of FSM" — 4.0/5

> **Anne-Lise** | *11 December 2024* | Retail | Recommendation rating: 7.0/10
> 
> **Pros**: The support we receive and the way you incorporate the feedback we provide.
> 
> **Cons**: Restrictions on the number of workflow rules and data imports always require prior approval.

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## Links

- [View on Capterra](https://www.capterra.co.nz/software/1056173/zoho-fsm)

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