--- description: Learn more about Clio price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Clio Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Clio](/software/105428/clio) # Clio Canonical: https://www.capterra.co.nz/software/105428/clio Page: 1 / 71\ Next: [Next page](https://www.capterra.co.nz/software/105428/clio?page=2) > Clio is the legal AI platform for running your firm and doing the legal work. It’s ranked \#1 on Capterra with the most 5-star reviews, > > Verdict: Rated **4.7/5** by 1750 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Clio? Solo, small, and mid-sized firms run their practices on Clio, along with the paralegals, legal assistants, and administrators who keep them moving. Multi-practice firms manage every case type in Clio. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1750 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Clio - **Location**: Burnaby, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: A$39.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: The pricing plans offered by Clio range from an entry-level plan called EasyStart at $49 per user per month, offering basic features like time tracking and online payments, to more advanced plans like Essentials and Advanced, providing additional features such as client collaboration tools and document automation. The highest tier plan, Expand, includes comprehensive features like workflow automation, unlimited e-signatures and financial reporting. Customers also have the option to customize their plans with add-ons such as Clio Grow and Clio Work for enhanced client intake and artificial intelligence functionality, respectively. Overall, Clio's pricing structure caters to law firms of various sizes and needs, offering flexibility and scalability. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Hong Kong SAR China, Ireland, Luxembourg, Netherlands, New Zealand, Puerto Rico, South Africa, United Arab Emirates, United Kingdom, United States ## Features - Access Controls/Permissions - Accounting - Autonomous Task Execution - Bank Reconciliation - Bankruptcy Case Management - Billable & Non-Billable Hours - Billing & Invoicing - Calendar Management - Case Notes - Client Management - Client Portal - Collaboration Tools - Communication Management - Compliance Management - Conflict Management - Contract Drafting - Contract/License Management - Court Rules-Based Scheduling - Cross-system Integration - Customisable Templates - Data Protection - Deadline Management - Document Capture - Document Management - Document Storage - Electronic Signature - Expense Tracking - Financial Management - For Legal Professionals - Forms Automation - Full Text Search - General Ledger - Income & Balance Sheet - Interaction Tracking - Invoice Management - Invoice Processing - Lead Management - Legal Case Management - Natural Language Interface - Natural Language Processing - Quotes/Estimates - Receipt Management - Reporting & Statistics - Task Management - Tax Calculation - Text Summarization - Time & Expense Tracking - Time Tracking - Version Control - Workflow Management ... and 45 more features ## Integrations (32 total) - 8am LawPay - Birdeye - Box - Case Status - Chrometa - Docusign - Dropbox - Gmail - Google Calendar - Google Contacts - Google Drive - InfoTrack - InvoiceSherpa - Kenect - LEX Reception ... and 17 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.capterra.co.nz/directory/2/customer-relationship-management/software) ## Related Categories - [Law Practice Management Software](https://www.capterra.co.nz/directory/20038/law-practice-management/software) - [Legal Accounting Software](https://www.capterra.co.nz/directory/32592/legal-accounting/software) - [Document Management Software](https://www.capterra.co.nz/directory/30063/document-management/software) - [Payment Processing Software](https://www.capterra.co.nz/directory/30232/payment-processing/software) - [Task Management Software](https://www.capterra.co.nz/directory/10030/task-management/software) ## Alternatives 1. [LEAP](https://www.capterra.co.nz/software/147413/leap) — 4.3/5 (547 reviews) 2. [8am MyCase](https://www.capterra.co.nz/software/115613/mycase) — 4.6/5 (807 reviews) 3. [Smokeball](https://www.capterra.co.nz/software/133656/smokeball) — 4.8/5 (360 reviews) 4. [PracticePanther Legal Software](https://www.capterra.co.nz/software/140231/practicepanther-legal-software) — 4.7/5 (529 reviews) 5. [Litify](https://www.capterra.co.nz/software/160393/litify) — 4.4/5 (139 reviews) ## Reviews ### "Overcomplicated System & Expensive Add-Ons" — 1.0/5 > **Arvin** | *31 August 2026* | Law Practice | Recommendation rating: 0.0/10 > > **Pros**: Honestly, I could not identify any meaningful pros from my experience. I would recommend looking at other CRM options before committing to Clio, especially if you are considering an annual subscription. > > **Cons**: Overcomplicated system, excessive configuration, and additional costs for multiple services and features. I spent around two months configuring the platform, only to find that some features were not working as expected, including issues the Clio team was already aware of. Despite this, Clio refused to provide any refund. Overall, the platform did not meet my expectations, and the customer service around the refund request was particularly disappointing. > > I signed up for a full year of Clio CRM includes Clio Grow, Clio Manage and Clio Draft and invested a significant amount of time testing and configuring multiple services to see whether the platform would suit my work and workflow. Unfortunately, the system required an excessive amount of configuration. I spent around two months setting everything up and trying to get the platform working in a way that suited my business. Despite this, some of the features I needed were not functioning as expected, and the Clio team was aware of these issues. What was most disappointing was the response when I raised my concerns. Even though certain features were not working and the service was not meeting the expectations based on what was advertised, Clio refused to provide any refund or reasonable compensation. I understand that software can have limitations and technical issues, but customer service should also take into account the circumstances. When customers commit to an annual subscription based on the features and services advertised, there should be a reasonable refund or resolution process when those services cannot be provided as promised. Overall, I found the platform unnecessarily complicated to configure, and my experience with the customer-service team was particularly disappointing. Based on my experience, I would recommend carefully evaluating whether Clio is suitable for your workflow before committing to a long-term subscription. ----- ### "Robust Search Capabilities and Document Automation" — 5.0/5 > **Matthew** | *3 May 2026* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: Clio's robust search field allows you to easily scan your existing legal universe to reference documents and information, and you can create templates easily to automate routine tasks. The pricing is in line with the industry, and for a solo or small business, it's actually a pretty modest expense. > > **Cons**: The Personal Injury has module started off with exciting possibilities, but we are waiting and hoping for more Insurance-oriented updates and pre-built fields for that. > > Clio has a superior user experience and user interface, its layout is much more user-friendly than most other case management platforms we have sampled. ----- ### "Full Spectrum Operations Support" — 5.0/5 > **Rendi** | *12 May 2026* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: The integrated workflow across intake, case management, document drafting, and billing has been transformative for my practice. In seven months, Clio has significantly streamlined how I handle client intakes and document preparation. What used to be scattered across multiple systems now flows seamlessly in one place. Specifically, the document management and drafting features let me build and reuse templates efficiently, which has made my output faster and more consistent. Paired with the time tracking and case management tools, I can see the full picture of each matter from intake through invoicing without jumping between platforms. The time tracking integration with billing is particularly valuable; I'm capturing hours accurately as we work rather than reconstructing time logs later. It's made me more efficient and reduced the errors that come from manual data entry and disjointed systems. > > **Cons**: It is expensive for a solo practitioner. Having to pay additional fees for each state's template library seems unnecessary. May attorneys are licensed in multiple jurisdictions. > > Overall, Clio has been a solid investment for my practice. Since implementing it seven months ago, it's become central to how I operate, from client intake through case closure and billing. The platform handles the core functions I need well: case management is intuitive, the document drafting and template features have genuinely improved my output speed and accuracy, and time tracking integrates smoothly with the billing workflow. That said, there is one frustration worth mentioning: the credit card processing fees add up quickly. If clients elect to pay via credit card with any frequency, that cost structure can feel steep and eats into what would otherwise be a strong value proposition. If I elect to pass the cost on to the client, they lose the ability to use Apple Pay, which is why I haven't yet elected to do that. ----- ### "Good for billing, bad for migration." — 2.0/5 > **Jay** | *13 February 2026* | Legal Services | Recommendation rating: 1.0/10 > > **Pros**: Clio document management and the billing and invoicing is easy to use and is helpful. The email reminders have already brought up some old AR that was unrecognized, and started bringing it in. > > **Cons**: THe data integration was a mess. It still is. I signed up in October, migrated end of December, and in mid February cannot get an accurate report for the fees earned in January. I have called and spoke with multiple people, and none are able to help. I asked to generate one report - and Clio is unable to generate the one report after the migration - how much revenue did my attorneys actually bring in based upon the hours they worked. Clio does not migrate this data. Despite me saying this is the one report I want, and being reassured I could get it. When they could not generate it, they just told me to hire an outside consultant. They are evaluating an offset of my fees, but no promises, and no solutions as of yet. > > The product is fine - the reports are wonky to be honest. For example, summary total columns are excluded when you view multiple users, and are not included at all in CSV. Why would you not include a "total" at the bottom of every report. Its like the one thing you actually want to see, and its strangely missing. The responsiveness to my complaints about this, has been underwhelming. ----- ### "Clio is good, but could be better" — 5.0/5 > **Chris** | *7 June 2026* | Mental Health Care | Recommendation rating: 7.0/10 > > **Pros**: I really like how Clio organizes all our client information and case documents in one place. The task management is pretty solid too, it helps us stay on track with deadlines. Automating some of the basic intake forms saved us a good chunk of time when we first set it up. > > **Cons**: The mobile app can be a bit clunky sometimes, especially when trying to quickly access a specific document. It's not a huge deal for day-to-day work but can be frustrating when I'm out of the office and need something urgently. Wish it was a bit more intuitive. ----- Page: 1 / 71\ Next: [Next page](https://www.capterra.co.nz/software/105428/clio?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/105428/clio) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data