What Is simPRO?

simPRO is a leading global provider of field service management software for the trades. Since 2002, simPRO has developed a range of solutions to help businesses work smarter, provide exceptional service and maximize profitability. Over 7,000 businesses with over 200,000 users worldwide use simPRO to streamline their operations. With powerful features for quoting and estimating, scheduling, inventory management, communicating in the field, improving cash flow and reporting.

Who Uses simPRO?

simPRO was designed by trade and service contractors for the trade and service industry, including plumbing, electrical, data networking, solar, HVAC, fire protection, security, and more.

Where can simPRO be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • simPRO Software
  • Located in Brisbane, Australia
  • Founded in 2002
  • Phone Support
  • Chat

Countries available

Australia, Canada, Ireland, New Zealand, United States

Languages

English, Spanish

simPRO pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • No free version

simPRO does not have a free version but does offer a free trial.

get a free trial

About the vendor

  • simPRO Software
  • Located in Brisbane, Australia
  • Founded in 2002
  • Phone Support
  • Chat

Countries available

Australia, Canada, Ireland, New Zealand, United States

Languages

English, Spanish

simPRO videos and images

simPRO Software - Streamline workflows. Enhance visibility. Increase growth potential.
simPRO Software - Quickly order stock. Achieve inventory control. Enhance warehouse management.
simPRO Software - Generate accurate estimates. Send quotes and proposals. Convert to a job in seconds.
simPRO Software - Quickly schedule staff. Efficiently manage teams. Organize equipment and contractors.
simPRO Software - Manage jobs in the field. Improve service delivery. Enhance efficiency of field staff.
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simPRO video
simPRO Software - Streamline workflows. Enhance visibility. Increase growth potential.
simPRO Software - Quickly order stock. Achieve inventory control. Enhance warehouse management.
simPRO Software - Generate accurate estimates. Send quotes and proposals. Convert to a job in seconds.
simPRO Software - Quickly schedule staff. Efficiently manage teams. Organize equipment and contractors.
simPRO Software - Manage jobs in the field. Improve service delivery. Enhance efficiency of field staff.

Features of simPRO

  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Automated Quoting
  • Availability Management
  • Barcoding/RFID
  • Bid Management
  • Billing & Invoicing
  • Booking Management
  • Budget Management
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Change Order Management
  • Check-in/Check-out
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customisable Branding
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Data Visualisation
  • Discount Management
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • Facility Asset Management
  • Facility Scheduling
  • File Sharing
  • Financial Management
  • Fixed Asset Management
  • For AEC Industry
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Plumbing Industry
  • Forecasting
  • Forms Automation
  • Forms Management
  • GPS
  • Inspection Management
  • Integrated Business Operations
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Optimisation
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Item Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Management
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Map Creation
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Multi-Location
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Order Management
  • Payment Collection in the Field
  • Payment Processing
  • Percent-Complete Tracking
  • Predictive Maintenance
  • Preventive Maintenance
  • Price / Margin Management
  • Pricing Management
  • Pricing and Cost Calculations
  • Process Modeling & Designing
  • Product Identification
  • Progress Reports
  • Project Billing
  • Project Management
  • Project Planning/Scheduling
  • Project Tracking
  • Purchase Order Management
  • Qualification Tracking
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Notifications
  • Real-time Scheduling
  • Real-time Updates
  • Reminders
  • Reorder Management
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Residential
  • Resource Management
  • Route Optimisation
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Service History
  • Spatial Analysis
  • Subcontractor Management
  • Supplier Management
  • Takeoff
  • Task Management
  • Technician Management
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • User Management
  • Vendor Management
  • Warehouse Management
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Management

simPRO Alternatives - Capterra New Zealand 2021

Jobber is perfect for home service businesses that want to keep jobs on track and provide a seamless customer experience. Try it free! Learn more about Jobber
ServiceTrade mobile and web applications coordinate office staff and field technicians to deliver an amazing customer experience.
ServiceTitan is the leading business software that's changing the way residential and commercial field service shops do business.
Your quotes, invoices, purchases and more in one system. Office access & App, electronic forms and certificates. FREE DEMO CALL & TRIAL
The fastest, easiest, and highest value service management software to automate everything from first customer contact to getting paid.
ConnectWise Manage Help Desk: Powerful ticketing system with centralized communication & integrates with tools you currently use. Learn more about ConnectWise Manage
Tradify is a job management platform + mobile app built for small businesses. Quote, schedule, track & invoice on the go - with ease! Learn more about Tradify
Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform.
Fieldpoint offers flexible solutions for medium/large size businesses as well as customized robust solutions for enterprise companies.

Reviews of simPRO

Average score

Overall
4.2
Ease of Use
3.9
Customer Service
4.1
Features
4.0
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Lori
President in US
Verified LinkedIn User
Public Safety, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Best overall Service/Project Software on the Market

5.0 4 years ago

Comments: It has saved us money overall by bringing all employees into the same software program eliminating unnecessary phone calls and conversations internally to determine job status, order status, etc. Customer service is amazing from the training, hand holding during implementation and customer support after the sale. simPRO believes in relationships with their clients. They don't sell you then disappear.

Pros:

simPRO allowed us to bring all of our employees together into one software package from lead to quote to job management to invoicing and receiving payments. It even tracks field personnel time. This allowed us to cancel several other software programs that we were using and got everybody on the same page saving time which saves money.

Cons:

It takes some time to learn all the nuances of the program to become fluent in "simPROese".

simPRO Software Response

4 years ago

Hi there Lori. Great to hear feedback from you, and to hear that you, and your business, are happy with the service that we provide. As always, if you require ongoing support with simPRO¿s solutions, we encourage you to contact your local Support Team to voice your feedback so we can assist. For our contact details, follow this link and scroll to the bottom of the page for our contact information across the globe: http://helpguide.simprogroup.com/Content/Welcome.htm From Team simPRO

Pippa
Director in UK
Security & Investigations, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent Product & Support

5.0 5 months ago

Comments: From the first contact with Simpro, they were excellent. [SENSITIVE CONTENT HIDDEN] who was great, came to see us and showed us what it could do for us, so having to consider very carefully following a failed software implementation with another provider, we decided to proceed with them. They weren't the cheapest but we got a good feel for the company and we haven't been disappointed. It wasn't an easy task transferring our data to Simpro and was very time consuming but has been completely worth it now it's up and running.

Pros:

It's very user friendly and just works for our business

Cons:

Occasionally we find there is no fix for something we want to change to suit our needs but there is usually a way around it and support are very helpful with suggestions. I am able to submit suggestions to a forum in which they consider putting changes in place if they can.

simPRO Software Response

5 months ago

Hi there Pippa, we cannot thank you enough for your kind words and feedback! Success stories like this inspires our team everyday. We look forward to continuing our partnership. Wishing you all the best!

Russell
Partner in Canada
Construction, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Customer Service is horrible, lots of broken promises.

2.0 5 months ago

Comments: Our experience with Simpro started out great. The sales person promised us the world and we bought in. The onboarding process was partially hampered by Covid so the whole process was done online. We worked our way though that and started to use the program. We even switched our accounting software to one that was compatible with their system. A lot of the features that they promised to be seamless were not and I kept getting told that it would get better and that they would work on it. The tax features were not compatible in Canada, even though we were assured numerous times that they were and when they finally admitted that they weren't they promised they would fix the issues. We limped along with the software for about 6 months all the while being promised that the issues were being fixed. During this time we saw a definite drop in revenue, that corrected itself when we cancelled the software. We eventually got in contact with upper management, they promised to work with us and make things right. Unfortunately that is all it was, promises that were never followed through on. After cancelling Simpro we were promised that they would keep in contact and even potentially talk about refunding some money. From that point on they refused to reply to emails or phone calls. Stay away. They only care about collecting your money and will say whatever they need to to do this.

Pros:

The Quote features and catalogue worked well.

Cons:

Time entering, looking back on jobs, live time costing

Alternatives Considered: Joblogic, ServiceTitan, ServiceTrade, Fieldpoint, Jobber and Service Fusion

Reasons for Choosing simPRO: We were looking for a more encompassing CRM that would require less man hours to run

Reasons for Switching to simPRO: At the time thought it was the closest one to cover all of our needs.

simPRO Software Response

3 months ago

Hi there Russell, Thank you for your candid feedback and details in regard to your experience with simPRO. We are deeply saddened to hear that you had a less than ideal experience with our software and team. We understand the implementation process can be a lot of work for your business. Our training process is robust and can take a significant amount of time, however, it is essential for long-term success with our software. We are also disappointed to hear that you were not pleased with the experience you had with our upper management; serving our customers is a top priority of ours, and we want to make sure it is being showcased through all of our simPRO departments. We have reached out to your Account Management team to have them assist you in any way possible. Once again, we would like to sincerely apologize for any negative experience you have had, and we wish you all the best in your future endeavors.

Dean
Dean
Marketing & PR Manager in UK
Verified LinkedIn User
Construction, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Transformative Field Service Management

4.0 2 months ago

Pros:

The end-to-end solution of simPRO, from Lead to Invoicing, has helped to transform and streamline our business processes, going from an old server-based system to this new cloud-based system. Overall simPRO is a versatile field service management and service desk software that can also incorporate the management of larger projects.

Cons:

Asset management and asset/job history could be more transparent. The system is very much geared towards assets that do not have multiple parts to them as it's difficult to see what parts have been replaced or haven't over time, plus you cannot see total asset spend of callouts.

simPRO Software Response

2 months ago

Hi Dean, Thank you so much for leaving this incredibly insightful review. Feedback like this inspires our team to continue innovating and creating the best experience for our customers. We are thrilled to hear that simPRO has helped transform and streamline your business processes. We also appreciate your feedback in regard to asset management. I would implore you to submit this to our Ideas Portal; every idea submitted is reviewed by the simPRO team. simPRO has a development team dedicated solely to acting on these suggestions and in the last year alone, the team has been able to resolve over 120 ideas. Thank you again, Dean! Looking forward to continue working with you.

Rob
Vice President in US
Construction, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Robust and intuitive field management software

4.0 3 years ago

Comments: Overall, this has been an amazing experience for us. The software feels like just what the doctor ordered and we are very happy with the choice. The simPRO team has been rock solid, supportive, knowledgeable, and fun to work with from day 1.

Pros:

When it comes to field service management this is custom software which is hard to beat. simPRO is bringing a new level and caliber of organization and efficiency to our business and we are still implementing all that it offers. Our field techs now have vastly more relevant information at their fingertips than ever before which is empowering them to be more productive, efficient, and professional.

Cons:

There are a few confusing aspects of the contacts database and how it relates and connects to jobs, quotes, customers, etc. There are a number of static fields which do not populate from the existing customer database when it seems they should. For instance, if we have an existing contact, we can not simply lookup and connect it to a site contact or invoice contact without some hoops and hurdles.

Alternatives Considered: Tradify and ServiceM8

Reasons for Choosing simPRO: ZohoCRM and Quickbooks were not providing the solutions appropriate to our business. We were in need of field management software which was cloud based and highly mobile. Neither ZohoCRM or Quickbooks could provide the kind of detailed information needed by our field techs to be efficient and provide accurate reporting and job costing.

Switched From: Zoho CRM

Reasons for Switching to simPRO: simPRO had the right balance of features and an intuitive interface that seemed best suited to our needs. Also, the level of support, knowledge, documentation, and professionalism was/is impressive. Because they are specialized in field service, they know the solutions businesses like ours need first hand--and this shows as soon as you begin to interact with their team.

simPRO Software Response

3 years ago

Hi Rob, thanks for taking the time to review simPRO! We're glad to hear that simPRO is helping your business become more organized and efficient. We encourage you to submit your ideas in regards to the contacts database to the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). Our dedicated product development team uses customer suggestions to regularly enhance simPRO features. If you need any other assistance, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO