---
description: Learn more about Middleware price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
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title: Middleware Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Observability Software](/directory/33735/observability/software) > [Middleware](/software/1038326/middleware)

# Middleware

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> Middleware is an AI-driven, full-stack cloud observability platform that detects, diagnoses, and automatically fixes issues.
> 
> Verdict: Rated **4.6/5** by 7 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Middleware?

Businesses of all sizes across the United States, Europe, Asia, and Australia

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 7 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Middleware Labs

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Usage Based (Free version available) (Free Trial)
- **Pricing Details**: Please contact Middleware Labs for pricing details.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English, French, German, Japanese, Portuguese, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Anomaly Detection
- Archiving & Retention
- Audit Trail
- Collaboration Tools
- Continuous Deployment
- Continuous Integration
- Correlation Analysis
- Customisable Dashboard
- Dashboard
- Data Analysis Tools
- Data Visualisation
- Diagnostic Tools
- Event Logs
- Incident Management
- Log Analysis Software
- Log Collection
- Monitoring
- Network Monitoring
- Pattern Detection and Recognition
- Performance Metrics
- Performance Monitoring
- Prioritisation
- Real-Time Data
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Root Cause Analysis
- Search/Filter
- Server Logs
- Server Monitoring
- Status Tracking
- Third-Party Integrations
- Threshold Alerts
- Uptime Reporting

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Observability Software](https://www.capterra.co.nz/directory/33735/observability/software)

## Related Categories

- [Observability Software](https://www.capterra.co.nz/directory/33735/observability/software)
- [Server Management Software](https://www.capterra.co.nz/directory/10019/server-management/software)
- [Application Performance Management Tools](https://www.capterra.co.nz/directory/30208/application-performance-management-software/software)
- [Cloud Integration Software](https://www.capterra.co.nz/directory/30852/cloud-management/software)
- [Server Monitoring Tools](https://www.capterra.co.nz/directory/32713/server-monitoring/software)

## Alternatives

1. [New Relic](https://www.capterra.co.nz/software/118128/new-relic) — 4.5/5 (195 reviews)
2. [Site24x7](https://www.capterra.co.nz/software/168192/site24x7) — 4.7/5 (344 reviews)
3. [Datadog](https://www.capterra.co.nz/software/135453/datadog-cloud-monitoring) — 4.6/5 (357 reviews)
4. [Splunk Enterprise](https://www.capterra.co.nz/software/94317/splunk) — 4.6/5 (259 reviews)
5. [Dynatrace](https://www.capterra.co.nz/software/81932/dynatrace) — 4.5/5 (82 reviews)

## Reviews

### "Cost-effective Observability Tool" — 5.0/5

> **Sarafadeen** | *5 July 2023* | Writing & Editing | Recommendation rating: 9.0/10
> 
> **Pros**: Their APM module and the unified dashboard that offers Logs, Metrics, and Traces on one screen
> 
> **Cons**: To be honest, I never faced any downside of using Middleware
> 
> As a Developer and a professional technical writer, I constantly like to run learning experiments to study new technologies, Middleware helps me a lot with performance monitoring for almost all my experiments. I have also used it to debug issues on my test apps.

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### "Cost effective Observability tool with easy setup" — 4.0/5

> **Ravindra** | *26 May 2023* | Computer Networking | Recommendation rating: 8.0/10
> 
> **Pros**: Comprehensive monitoring capabilities: Middleware offers a wide range of monitoring capabilities, allowing deeper insights into the performance of our systems and applications.Easy Integration and Setup: The installation setup was easy and quick. I didn’t face any challenge what’s so ever.
> 
> **Cons**: Limited Customization Options: They do offer the ability to create custom dashboards, but I personally didn’t feel it to be so useful.
> 
> My team and I recently tried Middleware, and so far, it has been good. The platform seamlessly integrated into our existing infrastructure, saving us valuable time and effort.It took just a few simple steps to install the Middleware’s agent and have it up and running smoothly. As a tech lead, I appreciate how this hassle-free onboarding experience allowed us to focus on more critical tasks without getting bogged down by complex installation procedures.One of the standout aspects for me has been the platform's affordability. Being responsible for managing costs, I'm always looking for solutions that provide exceptional value. Middleware does precisely that.

-----

### "Full-stack observability platform with shallow learning curve." — 4.0/5

> **Verified Reviewer** | *20 June 2023* | Computer Software | Recommendation rating: 5.0/10
> 
> **Pros**: Shallow learning curve. As someone relatively new to the DevOps ecosystem, I found Middleware to be very easy to use and set up. I rarely had to ask the support team for any help; when I did, they quickly resolved it.
> 
> **Cons**: To be honest, I didn’t notice any downside of using Middleware. However, I noticed that they offer integration to a very limited number of third-party services and apps.
> 
> I tried Middleware during my upskilling process, where I tried, tested and learned various observability tools. As someone who also used other observability tools, I found Middleware to be the least complicated. The tool was easy to use, they had detailed documentation, and their installation process was relatively easier than Datadog. I continue to use them for my side projects and experiments.

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### "A great product that simplifies connectivity between applications" — 4.0/5

> **Ekta** | *15 August 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: I have used this product mainly for monitor and tracking logs, it has been really useful to track down the issue and do a thorough root cause analysis.
> 
> **Cons**: Middleware has been a great product so there is nothing to dislike as such.

-----

### "Best in market" — 5.0/5

> **Rohan** | *30 June 2023* | Information Technology & Services | Recommendation rating: 5.0/10
> 
> **Pros**: feasiablity and easy to use moreunderstandable and user friendly
> 
> **Cons**: no cons as of now as per my use till now

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## Links

- [View on Capterra](https://www.capterra.co.nz/software/1038326/middleware)

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| en | <https://www.capterra.com/p/10001380/Middleware/> |
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