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What Is Delivra?

Delivra is a marketing platform that provides B2B and B2C marketers with powerful automation tools to simplify multi-channel marketing and effectively reach customers. Leverage your data through robust CRM integrations to send highly personalized, relevant email and SMS messaging at just the right time for each subscriber. And if you need support along the way, our highly experienced professional services team can become an extension of your team.

Who Uses Delivra?

Delivra empowers small and medium-sized organizations, both B2B and B2C, to achieve business goals through multichannel marketing software and professional services.

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Reviews of Delivra

Average score

Overall
4.5
Ease of Use
4.1
Customer Service
4.8
Features
4.3
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
56%
4
39%
3
5%
Sumeet
Sumeet
Digital Marketing Manager in India
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Best email marketing tool

5.0 6 years ago

Comments: My overall experience with Delivra is very good from last 8 years I am working in the industry and I am loving it.

Pros:

Automation of email marketing campaigns is very easy to use and simple other than any of the tool

Cons:

I have absolutely no cons whatsoever with Delivra till date as a Digital Marketing Manager

Jessica
Marketing Account Manager in US
Higher Education, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Functional + Responsive

4.0 3 months ago

Comments: Overall, I have a positive experience with Delivra and their customer service team. They're prompt and thorough and I'm able to solve my issue the day it happens. There are some nuances within the product that could be enhanced, but it gets the job done.

Pros:

I like the simplicity and overall organizational structure of Delivra. Dynamic content functionality is one of the things I like most.

Cons:

I wish there were more ways to cross-copy content across accounts. Some of the timing nuances within the automation structures can be enhanced.

Angie
Director of FInance Training and Communications in US
Higher Education, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Review from a Non Marketing User

3.0 last year

Comments: Overall very positive. We use it primarily for an internal newsletter.

Pros:

The online chat help is fantastic! They have been able to walk me through resolution of several issues.

Cons:

Sometimes the software seems to get "stuck". I can't make edits.....I have to close out and come back in.

Redbrick Response

last year

Thank you for sharing your feedback—so glad that live chat with our tech support team has been helpful. If you haven't done so already, would you please share more info. re: the software performance issues you're experiencing? (email [email protected]) That's absolutely something we want to look into further for you. Regards, Madeline @ Delivra

Mary
Director of Exhibit Operations in US
Events Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Delivra is a great solution for email marketing

4.0 7 months ago

Comments: We have used for over 10 years… satisfied customer!

Pros:

Drag and drop editor, can have multiple users working in the platform

Cons:

Email click reports could be better and the new Air interface results in some formatting tics. We prefer to work in the Legacy interface.

Redbrick Response

7 months ago

Hi Mary, Thanks for sharing your feedback with us and for 10 years of working together! Sounds like you've spotted some issues with that report, if you haven't done so already, could you please send us an email ([email protected]) with more info. so we can replicate the issue? That will help us get it resolved asap. Thank you! Madeline @ Delivra

Charlene
Director of Communications in US
Political Organisation, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Delivra Review

4.0 11 months ago

Comments: My overall experience has been good. Good product, good service.

Pros:

I like the ease of use, good customer service

Cons:

Would like features, such as imbedded video or gif.

Redbrick Response

11 months ago

Hi Charlene, Thanks for taking the time to leave us this review! We can absolutely help you out with embedding a gif in your emails, as well as linking to a video from a thumbnail/image. Would you please reach out to us at [email protected] so our team can walk you through it? Cheers, Madeline @ Delivra

Rebecka
Project Assistant in US
Higher Education, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Becky's reveiw

5.0 8 months ago

Comments: So far it has been good. When I'm stuck I call or email customer service and they are responsive and friendly. I've been able to put out some very nice looking email newsletters

Pros:

That it was easy to get started with, required very little training.

Cons:

That air and legacy are so different and don't have the same capabilities

Redbrick Response

8 months ago

Hi Rebecka, Thanks for taking the time to share your feedback with us! I'm so glad to hear you're thrilled with our customer support team and ease of use of the platform—that's what we strive for. Yes, Delivra Air & our Legacy platforms are very different — we found that marketers love the capabilities of our platform but struggled with the interface. So we're evolving in a big way, and soon all the capabilities you have in Legacy will be available in Air. I hope you'll continue to bear with us, we're confident it'll be worth the wait! Best regards, Madeline @ Delivra

Morgan
Development Director in US
Nonprofit Organisation Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great value for the cost

4.0 8 months ago

Comments: Overall positive. I wish it integrated with our current CRM

Pros:

-Customer service team is great -Simple set-up -Easy to navigate contact database

Cons:

-Transition to new version had some bugs that I am still waiting to be resolved -Doesn't integrate with our CRM

Redbrick Response

8 months ago

Thanks for sharing your feedback with us, Morgan! We're glad to hear you're finding the platform easy to use. While I'm not sure what CRM you use, I would definitely encourage you & your team to explore our API, SFTP alternatives to automate your data syncing in the case a native integration isn't available. As always, you can reach us at [email protected] to explore those and other options available to you (if you haven't already done so). Take care! Madeline @ Delivra

Jason
Program Manager in US
Nonprofit Organisation Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Easy to Learn and Collaborate

5.0 8 months ago

Pros:

What I like most about Delivra is the analytics and information the email sends provide me. I'm able to see who is accessing so I can determine if I want to follow up. The collaboration functions are also great.

Cons:

Sometimes adjusting the formatting to templates can be tricky but once you learn the process and get some practice it works well.

Redbrick Response

8 months ago

Hi Jason, Thanks so much for sharing your feedback! It's great to hear that you're getting what you need from our analytics/reporting & I'd love to know if the new Delivra Air platform (and updated interface) has improved your experience in the drag-and-drop email editor. Your feedback is always welcomed & helps us continue improving! (either email [email protected] or leave feedback from within your account). Cheers, Madeline @ Delivra

Hope
Senior Software Engineer in US
Entertainment, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Great experience for companies who need a tool for automation

5.0 9 months ago

Pros:

The automation tools are awesome, easy to set up and easy to customize. As a software engineer, it was big for me to make sure the company we used had good api documentation, and so far all the documentation on the website of Delivra has helped us implement things well.

Cons:

I do wish some of the analytics were more customizable, more options to create views per conversion/purchases etc.

Redbrick Response

9 months ago

Hi Hope, Thanks so much for taking time to share your feedback! We're so thrilled to hear you've found our API well-documented and easy to work with. Regarding analytics—our product team is actively developing a new experience of analytics/reporting within Delivra Air and would love your input. If you're interested — please shoot us an email at [email protected] and mention this review. Hope to hear from you! Madeline @ Delivra

Beth
events coordinator in US
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

events coordinator

5.0 4 months ago

Comments: been there forever and they've caretake us and our subscribers and work with us on each of our demands and that makes them an extension of ProTeam and that's invaluable.

Pros:

they cater to our unique demands both in set-up and delivery.

Cons:

communication if there is something we'd like a answer... there is no direct line to the people we need.

Christina
Operations Specialist in US
Higher Education, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Exceptional Customer Support

5.0 7 months ago

Comments: The support I received from Delivra was quick and extremely helpful. Highly recommend Delivra. We love the options we have within the application, especially our university branding.

Pros:

How quickly the Delivra team responded to my questions via email.

Cons:

Nothing at this point. I am pleased with the product.

Redbrick Response

7 months ago

Hi Christina, So glad to hear you're loving the platform and our support team! And thank you for taking the time to leave feedback for us! Cheers, Madeline @ Delivra

Kevin
Marketing Assistant in US
Recreational Facilities & Services, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Delivra Works Its Magic

4.0 last year

Pros:

Using Delivra has a very short learning curve. Compared to others I've used before, Delivra is very intuitive and gets the job done.

Cons:

I wish it had an image connector we could use to grab images from our source.

Redbrick Response

last year

Hi Kevin, Thanks so much for leaving your feedback! We recently introduced a native integration with Unsplash (for free stock photography), but I'm curious about additional image connections. If you haven't done so already, please shoot an email to [email protected] with a brief explanation of what you're looking for and how you'd use it. That will help our product team investigate further! Cheers, Madeline @Delivra

Kari
Senior Administrative Assistant in US
Education Management, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Delivra -- One, Two, Delivered!

5.0 2 years ago

Comments: Delivra has made it easier to reach our variable audiences with a front end user experience that guides you step-by-step through the campaign development process. As a newcomer to marketing emails, I've been slowly learning Best Practices along the way. Delivra also offers insights into the effectiveness of your communications, including click rates, etc. This data is an invaluable part of the process, as it helps us determine our impact and create realistic improvement goals for our campaigns. Delivra has proven to be an asset to our communication plans.

Pros:

We've been using Delivra to coordinate email campaigns to different audiences. The user experience is seamless and step-by-step; even the site colors were chosen for ease of use and accessibility. More than that, however, is that anyone can create a successful campaign, whether you've had marketing experience or not -- there's support there to help you every step of the way!

Cons:

I want to acknowledge that Delivra's customer service is built to support the client in every way, but I'd also like to learn how to solve more detailed issues as they arise myself. Being an expert in my area is important to me. The only improvement suggestion I can offer is to create more education materials for Delivra users on what some of the higher level errors mean and how to fix them for those that would want to take initiative.

Redbrick Response

2 years ago

Hi Kari, Thanks so much for taking the time to share this feedback—it's such a pleasure to know that you're both seeing the impact of Delivra and finding it easy to use. I also appreciate your suggestion re: more clarity around error messaging. I'll make sure to pass that along internally so we can look into possible improvements. Sincerely, Madeline @ Delivra

Kate
Marketing Intern in US
Education Management, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

easy to use

4.0 10 months ago

Comments: it is pretty good. there are some features that need to be updated

Pros:

it is easy to use and learn how to create an email

Cons:

some of the features do not work when I am creating an email

Redbrick Response

10 months ago

Hi Kate, Thanks for sharing your feedback with us. We'd love to learn how we can improve things for you. I'm wondering, would you be willing to jump on a call with our product team to walk us through some of those feature friction points you mentioned? (An email to [email protected] will get the ball rolling!) Hope to hear from you, Madeline @ Delivra

Jacob
VP in US
Insurance, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Daily use

5.0 2 years ago

Pros:

I like the contact management & content management

Cons:

My least favorite part was learning how to set up the marking complains

Redbrick Response

last year

Hi Jacob, Thanks for your feedback. If there's anything we can do to make the initial setup / your email workflow easier, we'd love to hear from you. delivra.com/contact Cheers, Madeline @ Delivra

Tracy
Sales & Marketing Manager in US
Professional Training & Coaching, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Extremely satisfied customer for over a decade

5.0 2 years ago

Pros:

The software is very intuitive and easy to design and send emails.

Cons:

I wish there was a way to know when someone forwards an email who that email was forwarded to.

Redbrick Response

2 years ago

Hi Tracy, Thanks for your kind words and for working with us for so many years. Trust me when I say, you're going to love some of the new product releases we're working on! Cheers, Madeline @ Delivra

Corissa
Associate Director, Global Employer Engagement in US
Higher Education, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Great product for student communication and newsletters

4.0 2 years ago

Pros:

Delivra has been great for creating and sending out student email newsletters. The template creator is very easy to use. I'm very happy with the final product with all the design features and I also love the analytics function to see the number of opens/clicks, etc.

Cons:

Sometimes there are glitches in the system (things don't save correctly) and I occasionally have to ask a Marketing/Communications team member (who uses Delivra more regularly) to help me figure out how to do something.

Redbrick Response

2 years ago

Hi Corissa, Thanks for taking the time to leave us a review! Trust me when I say, you're going to love some of the new product releases we're working on—so please stay tuned. Cheers, Madeline @ Delivra

Alicia
Alicia
Database Coordinator in US
Nonprofit Organisation Management, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Long time Delivra user

5.0 8 years ago

Comments: I've been using Delivra for nearly 8 years and am generally very pleased with the product. It certainly has grown since I started using it and I look forward to experiencing even more growth. If your in the data industry and you hear the word upgrade, 9 times out of 10 you cringe because you know you need to brace yourself from growing pains. This is not the case with Delivra. The upgrades are carefully tested before they are rolled out to ensure that you don't experience delays in your operations. Customer support is fantastic! Every time I have had to use them I get friendly, fast, quality service. Recently Delivra rolled out a Drag-and-drop editor which is worlds better than the HTML editor but it is still somewhat touchy. If you are concerned about the cost I can tell you that it is 100% worth it. Email communication is so crucial to a business's success in this day and age.

Pros:

It is generally easy to use and the support is outstanding.

Cons:

I actually don't have any real cons regarding this software.

Jenny
Office Manager in US
Nonprofit Organisation Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great program. Use it Daily.

5.0 7 years ago

Comments: We are able to use this product for all of our communications. Professional looking with consistent design of our communications is very important.

Pros:

The templates are easy to use. The program is versatile. The program serves all of our needs. We get a quick response if we have any trouble.

Cons:

When you are pasting the text into the template, all of the spacing is lost. I save a lot, and the length of time is more than I like, but understand that the more text we have, the longer it takes to save.

Verified Reviewer
Verified LinkedIn User
Used the Software for: 1-5 months
Reviewer Source

We will be implementing Delivra in a few months and I'm so excited to use it.

5.0 7 years ago

Pros:

The ease of use is incredible. The drag and drop format is so user-friendly. The staff is great, too. They walk you through everything from the sales pitch, to the training, design, integration, and implementation. I couldn't ask for more.

Cons:

They have automated email reminders if you don't respond to their staff within two days regardless of whether or not you tell them you will not be able to respond for a longer period of time. It's a little annoying, but I understand the purpose of the reminders and appreciate them.

Bob
US
Used the Software for: 1+ year
Reviewer Source

Excellent customer support

5.0 8 years ago

Comments: Whenever I have had issues, and let's face it all software will at sometime, Delivra's customer support is extremely responsive. That's not to say I have had to call them very often (it's just that we have some special characters that we use), it's just when you do, you know that they'll respond promptly!

Pros:

Generally easy to use

Cons:

Needs subscript and superscript functions

Matthew
Marketing Assistant in US
Publishing, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great service and makes our job easier!

4.0 8 years ago

Comments: Overall, the service is great. Customer support does a perfect job helping with any issues as well. The Drag-n-Drop editor is so easy to use (Thank you for creating that!) The only common problems we face is Delivra's compatibility with certain email clients - mainly Google Mail, Microsoft Outlook, and Outlook Portal.

Pros:

Ease of use - especially with Drag-n-Drop editor.

Cons:

compatibility issues with email clients - Google, Microsoft Outlook, Outlook Portal

Denise
Director of Communications in US
Higher Education, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Director of Communications

4.0 8 years ago

Comments: We have been using Delivra for 6 years. There have been a lot of updates made to the product over this time, and while we receive e-mail messages about these updates and are invited to attend online seminars, it would be nice to receive a phone call or visit from someone at Delivra just to personally check in with us and see how we are using the product. I am certain we are not using it to it's fullest capabilities. As a customer for more than five years, it just seems like someone would want to check in with us on a personal level

Pros:

It's a great way to send out messages for a relatively low cost. I also like being able to see who opened the message and if they clicked on any of the links in the message, forwarded the message, etc.

Cons:

I don't find it to be as intuitive as I would like it to be (for creating messages, generating or reading reports, etc.)

Tori
Manager of Digital Media in US
Education Management, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Delivra really delivers!

5.0 8 years ago

Comments: Delivra has the features and the functionality and still maintains a reasonably-priced product. I've used many other email platforms and Delivra is so easy to use! My internal customers are happy and so am I. We're thrilled we made the switch.

Pros:

The ease of use and how simple it is to get started.

Cons:

This is being really picky, but more customization options for cell groups.

Alison
Communications Manager in US
Nonprofit Organisation Management, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Delivra Review 1/17/17

4.0 8 years ago

Comments: Our staff really enjoys the customizable templates in Delivra and the ability to segment lists to reach the right people every time.