---
description: Learn more about Oneroute price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Oneroute Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [Oneroute](/software/1033412/oneroute)

# Oneroute

Canonical: https://www.capterra.co.nz/software/1033412/oneroute

> OneRoute is a customer communications platform for personalized sales, support, marketing, and transactional messaging.
> 
> Verdict: Rated **4.3/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Oneroute?

Businesses who want to centralize their customer communications across WhatsApp, SMS, Social Media, and Phone Calls.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Route communications

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Nigeria

## Features

- Customer History
- Interaction Tracking
- Multi-Channel Communication
- Personalisation
- Reporting & Statistics
- Template Management
- Third-Party Integrations

## Integrations (3 total)

- Freshdesk
- Jira
- Zoho Desk

## Support Options

- Phone Support
- Chat

## Category

- [Customer Communications Management Software](https://www.capterra.co.nz/directory/31002/customer-communications-management/software)

## Alternatives

1. [WhatsApp](https://www.capterra.co.nz/software/180345/whatsapp) — 4.7/5 (16297 reviews)
2. [Viber](https://www.capterra.co.nz/software/180348/viber) — 4.4/5 (4058 reviews)
3. [Text Request](https://www.capterra.co.nz/software/167015/text-request) — 4.6/5 (1193 reviews)
4. [Telegram](https://www.capterra.co.nz/software/180347/telegram) — 4.7/5 (6406 reviews)
5. [Sociocs](https://www.capterra.co.nz/software/1039396/sociocs) — 4.6/5 (118 reviews)

## Reviews

### "Oneroute Feedback" — 5.0/5

> **Anuoluwapo** | *10 August 2023* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: What I appreciate the most about One Route is its capability to send instant broadcast messages to WhatsApp users. This feature ensures immediate delivery to recipients as long as the merchant is on WhatsApp. Additionally, I find it valuable that you can view merchant replies within the conversation and see the number of people in the queue while on a conversation page.
> 
> **Cons**: I believe that One Route should enhance its template feature. There are instances when uploading a new template can be challenging, and it would be beneficial to have a straightforward process for deleting templates that are no longer in use.

-----

### "Customer Friendly" — 5.0/5

> **Maryjane** | *15 August 2023* | Consumer Goods | Recommendation rating: 9.0/10
> 
> **Pros**: I like using Oneroute because you will be able to see your previous conversation with a customer and it's an easy application to use.
> 
> **Cons**: The maximum words you can send to a customer is very short, it will be great if someone can be able to send long messages or broadcast to customers without shortening it many times.
> 
> It's an excellent app to use, I love it.

-----

### "Customer's Feedback" — 3.0/5

> **Annette** | *22 July 2023* | Financial Services | Recommendation rating: 5.0/10
> 
> **Pros**: Agent response time analysis dashboard.Channels analysis dashboard .Basic platform analysis.
> 
> **Cons**: Getting customers details and past conveesations.
> 
> It's satisfactory.

## Links

- [View on Capterra](https://www.capterra.co.nz/software/1033412/oneroute)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/264832/Oneroute/> |
| en-AE | <https://www.capterra.ae/software/1033412/oneroute> |
| en-AU | <https://www.capterra.com.au/software/1033412/oneroute> |
| en-CA | <https://www.capterra.ca/software/1033412/oneroute> |
| en-GB | <https://www.capterra.co.uk/software/1033412/oneroute> |
| en-IE | <https://www.capterra.ie/software/1033412/oneroute> |
| en-IL | <https://www.capterra.co.il/software/1033412/oneroute> |
| en-IN | <https://www.capterra.in/software/1033412/oneroute> |
| en-NZ | <https://www.capterra.co.nz/software/1033412/oneroute> |
| en-SG | <https://www.capterra.com.sg/software/1033412/oneroute> |
| en-ZA | <https://www.capterra.co.za/software/1033412/oneroute> |

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