---
description: Learn more about insmartbot price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: insmartbot Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [insmartbot](/software/1032891/inconcert-conversational-bot)

# insmartbot

Canonical: https://www.capterra.co.nz/software/1032891/inconcert-conversational-bot

> Elevate the customer experience with smart virtual agents
> 
> Verdict: Rated **3.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.0/5** | 2 Reviews |
| Ease of Use | 3.0/5 | Based on overall reviews |
| Customer Support | 2.5/5 | Based on overall reviews |
| Value for Money | 2.5/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: inConcert
- **Founded**: 2001

## Commercial Context

- **Target Audience**: 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: Arabic, English, French, Portuguese, Spanish
- **Available Countries**: Chile, Colombia, Mexico, Peru, Spain, United States, Uruguay

## Features

- Activity Dashboard
- Agent Interface
- Alerts/Notifications
- Audience Targeting
- Auto-Dialer
- Automated Routing
- Autoresponders
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Customer Experience Management
- Customer History
- Customisable Branding
- Data Import/Export
- Data Visualisation
- Email Management
- Engagement Tracking
- Lead Distribution
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Predictive Analytics
- Proactive Chat
- Process/Workflow Automation
- Quality Management
- Queue Management
- Reporting/Analytics
- Speech Recognition
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Virtual Personal Assistant (VPA)
- Visual Analytics
- Workflow Management
- Workforce Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software)
- [Contact Centre Software](https://www.capterra.co.nz/directory/32035/contact-center/software)
- [Machine Learning Software](https://www.capterra.co.nz/directory/31103/machine-learning/software)
- [Conversational Marketing Platforms](https://www.capterra.co.nz/directory/31562/conversational-marketing-platform/software)
- [Customer Engagement Software](https://www.capterra.co.nz/directory/30906/customer-engagement/software)

## Alternatives

1. [HumanBot](https://www.capterra.co.nz/software/1051105/humanbot) — 4.8/5 (819 reviews)
2. [Clepher](https://www.capterra.co.nz/software/1037558/clever-messenger) — 4.8/5 (88 reviews)
3. [Tidio](https://www.capterra.co.nz/software/144040/tidio-chat) — 4.7/5 (590 reviews)
4. [inconnect](https://www.capterra.co.nz/software/164772/omnichannel) — 3.9/5 (19 reviews)
5. [Moveo.AI](https://www.capterra.co.nz/software/1035057/mveoai) — 5.0/5 (9 reviews)

## Reviews

### "Reseña Conversational BOT" — 4.0/5

> **David** | *11 November 2024* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: La posibilidad de configurar los BOTs a la medida del cliente, así como las diferentes opciones según el producto y los canales a los que se puede conectar el BOT tanto texto como voz
> 
> **Cons**: El hecho que los paquetes de interacciones sea por bloques, genera malestar en los clientes el hecho de tener que pagar un paquete entero de minutos, por ejemplo, si se superan los contratados, y que además, a pesar de pagar el paquete, no se puedan utilizar al siguiente mes. También sumaría el coste de implementación
> 
> Son muy configurable, lo que nos permite poder ofertar y cubrir la necesidad real del cliente. Siempre en InConcert nos han ayudado a poder ofertar y describir bien el desarrollo que tenemos que hacer al cliente, por lo que realmente podemos atraer potenciales clientes, independientemente de si se cierran o no, que sule ser por precio.

-----

### "OPINIÓN EXCLUSIVA DE BOT DE WHATSAPP: Servicio técnico lento, pero plataforma personalizable. Funciona bien si tienes un equipo tech dedicado." — 2.0/5

> **Verified Reviewer** | *19 December 2024* | Higher Education | Recommendation rating: 5.0/10
> 
> **Pros**: Es personalizable, si tienes un equipo técnico exclusivamente para ello, esta bien.
> 
> **Cons**: En nuestro caso utilizamos SOLO el bot de WhatsApp, así que esta opinion no aplicaría estrictamente al bot de chat. Desde nuestra experiencia, el servicio al cliente deja mucho que desear tema tiempos. Una vez consigues tener una reunion con ellos no está tan mal, pero tienes que esperar una semana o mas hasta que eso pase, cuando los errores técnicos (bugs y faltantes) son de su parte y no hay mucho material de soporte hay opciones muy básicas (como lista de mensajes y tipo de mensaje enviar y esperar con faltantes).
> 
> Punto positivo: Es personalizable
Puntos Negativos: Tienes que ser muy técnico para poder aplicar esta personalización, la plataforma no es nada intuitiva. Los tickets técnicos tardan mucho tiempo en resolverse. Existen bugs en opciones muy básicas, como lista de mensajes de WhatsApp, envío de plantillas, edición de bots...

## Links

- [View on Capterra](https://www.capterra.co.nz/software/1032891/inconcert-conversational-bot)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/255457/inConcert-Conversational-Bot/> |
| en-AE | <https://www.capterra.ae/software/1032891/inconcert-conversational-bot> |
| en-AU | <https://www.capterra.com.au/software/1032891/inconcert-conversational-bot> |
| en-CA | <https://www.capterra.ca/software/1032891/inconcert-conversational-bot> |
| en-GB | <https://www.capterra.co.uk/software/1032891/inconcert-conversational-bot> |
| en-IE | <https://www.capterra.ie/software/1032891/inconcert-conversational-bot> |
| en-IL | <https://www.capterra.co.il/software/1032891/inconcert-conversational-bot> |
| en-IN | <https://www.capterra.in/software/1032891/inconcert-conversational-bot> |
| en-NZ | <https://www.capterra.co.nz/software/1032891/inconcert-conversational-bot> |
| en-SG | <https://www.capterra.com.sg/software/1032891/inconcert-conversational-bot> |
| en-ZA | <https://www.capterra.co.za/software/1032891/inconcert-conversational-bot> |
| es | <https://www.capterra.es/software/1032891/inconcert-conversational-bot> |
| es-AR | <https://www.capterra.com.ar/software/1032891/inconcert-conversational-bot> |
| es-CL | <https://www.capterra.cl/software/1032891/inconcert-conversational-bot> |
| es-CO | <https://www.capterra.co/software/1032891/inconcert-conversational-bot> |
| es-CR | <https://www.capterra.co.cr/software/1032891/inconcert-conversational-bot> |
| es-DO | <https://www.capterra.do/software/1032891/inconcert-conversational-bot> |
| es-EC | <https://www.capterra.ec/software/1032891/inconcert-conversational-bot> |
| es-MX | <https://www.capterra.mx/software/1032891/inconcert-conversational-bot> |
| es-PA | <https://www.capterra.com.pa/software/1032891/inconcert-conversational-bot> |
| es-PE | <https://www.capterra.pe/software/1032891/inconcert-conversational-bot> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra New Zealand helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.co.nz","url":"https://www.capterra.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.co.nz/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"insmartbot","description":"GenAI-powered chatbots and virtual agents answer customer questions via voice and chat, reducing wait times and boosting overall team productivity. \n24/7 omnichannel service: It has propriety, NLU AI engines to interpret and answer questions via voice and text on any channel and in any language. \nAgile implementation: Configure it on a no-code interface that hardly requires any training: Insmartbot learns with each conversation to enhance its performance. \nMaximum data privacy: We encrypt conversations and have enterprise agreements with the major LLM providers for greater security. \nConnected to your business: It’s API friendly: it easily integrates with systems like CRM, ERP, and the contact center, as well as knowledge bases. Has native connection to Inconnect. \nReal-time monitoring: Allows you to view Insmartbot conversations to anticipate any deviation and intervene at the opportune time. \nAI-based insights: Facilitates advanced analysis of topics and trends in real time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/54891252-3f17-4ebd-bede-43d36a13933c.png","url":"https://www.capterra.co.nz/software/1032891/inconcert-conversational-bot","@type":"SoftwareApplication","@id":"https://www.capterra.co.nz/software/1032891/inconcert-conversational-bot#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":3.0,"bestRating":5,"ratingCount":2},"operatingSystem":"Cloud, Apple, Windows"},{"@type":"FAQPage","@id":"https://www.capterra.co.nz/software/1032891/inconcert-conversational-bot#faqs","mainEntity":[{"name":"What Is insmartbot?","@type":"Question","acceptedAnswer":{"text":"GenAI-powered chatbots and virtual agents answer customer questions via voice and chat, reducing wait times and boosting overall team productivity. 24/7 omnichannel service: It has propriety, NLU AI engines to interpret and answer questions via voice and text on any channel and in any language. Agile implementation: Configure it on a no-code interface that hardly requires any training: Insmartbot learns with each conversation to enhance its performance. Maximum data privacy: We encrypt conversations and have enterprise agreements with the major LLM providers for greater security. Connected to your business: It’s API friendly: it easily integrates with systems like CRM, ERP, and the contact center, as well as knowledge bases. Has native connection to Inconnect. Real-time monitoring: Allows you to view Insmartbot conversations to anticipate any deviation and intervene at the opportune time. AI-based insights: Facilitates advanced analysis of topics and trends in real time.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/30797/live-chat/software","@type":"ListItem"},{"name":"insmartbot","position":3,"item":"/software/1032891/inconcert-conversational-bot","@type":"ListItem"}],"@id":"https://www.capterra.co.nz/software/1032891/inconcert-conversational-bot#breadcrumblist"}]}
</script>