--- description: Learn more about Churn360 price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Churn360 Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/30961/customer-success/software) > [Churn360](/software/1032439/churn360) # Churn360 Canonical: https://www.capterra.co.nz/software/1032439/churn360 Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/1032439/churn360?page=2) > Data-driven AI customer success platform that helps SaaS businesses to accelerate their MRR growth. > > Verdict: Rated **5.0/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Churn360? SaaS Company ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 9 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Kovai.co - **Location**: Sidcup, UK - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$399.00 - **Pricing model**: Other - **Pricing Details**: We don’t want to complicate pricing after designing a product with simplicity in mind\! There are no onboarding fees. The pricing is based on the number of customers and the CSMs. There is no limit to the number of integrations. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belgium, Bhutan, Bolivia, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Denmark, Ecuador and 64 more ## Features - Account Management - Activity Dashboard - Activity Tracking - Customer Engagement - Health Score - NPS of Customers - Onboarding - Reporting/Analytics - Revenue Management - Task Management - Usage Tracking/Analytics ## Integrations (15 total) - Aircall - Canny - Chargebee - CloudTalk - Freshchat - Freshdesk - Gmail - Microsoft Outlook - Pipedrive - Recurly - Segment - Stripe - SurveyMonkey - Zendesk Suite - Zoho Mail ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Success Software](https://www.capterra.co.nz/directory/30961/customer-success/software) ## Alternatives 1. [Customerscore.io](https://www.capterra.co.nz/software/1072389/Customerscore-io) — 4.8/5 (17 reviews) 2. [Skalin](https://www.capterra.co.nz/software/1018511/skalin) — 4.9/5 (55 reviews) 3. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Custify](https://www.capterra.co.nz/software/190125/custify) — 4.9/5 (122 reviews) 5. [monday CRM](https://www.capterra.co.nz/software/1024614/monday-crm) — 4.7/5 (453 reviews) ## Reviews ### "Top-Notch Customer Services" — 5.0/5 > **Nima** | *18 April 2024* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: We have experienced significant improvements in communication, enabling us to better support and guide customers with inquiries or issues regarding our offerings. As a result of faster issue resolution we have seen a notable increase of at least 10% in new customer requests for our services > > **Cons**: Churn360 pricing may be on the higher end and like many similar products, it requires a significant implementation period within the organization.but we are happy with their continuos customer support ----- ### "Works Seamlessly" — 5.0/5 > **Ujjwal** | *4 August 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: For our team, integration with HubSpot was a major drive in our decision to use Churn360. This integration works seamlessly. > > **Cons**: Nothing, it makes our life easier and is the bestest one i have ever used > > User tracking and customer journey is massively useful for our team. We are now more intelligent about our clients. ----- ### "Features that makes Churn360 the best selling products in the market." — 5.0/5 > **Aayushi** | *23 August 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Ease to use and the database management is the most that I like in the software. The best part is the services offered by it in such a affordable price range. > > **Cons**: So far I have not addressed any con in the product. Because for us it is working in it's best possible capacity. > > I am highly impressed by the product and I would like to recommend it to others. ----- ### "Best Tool for business seeking to optimize Customer Retention." — 5.0/5 > **Neethu** | *4 April 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Churn360 is a tool that provides comprehensive solution for business seeking to optimize customer retention. It's predictive analytics feature offers valuable insights for proactive retention strategies. > > **Cons**: Churn360 met all my needs and it works really well. I have not faced any issues so far. ----- ### "Complete Solution for Success Teams" — 5.0/5 > **Mona** | *10 August 2022* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Churn360 offer many integrations out of the box which can be customized as well. This feature enables our CSM to view and react on all the data points available in one platform. > > **Cons**: It could have an in-app tutorial built to make it easy to adapt. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/1032439/churn360?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/1032439/churn360) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Structured Data