---
description: Learn more about Cisco Finesse price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
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title: Cisco Finesse Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [Cisco Finesse](/software/1029520/cisco-finesse)

# Cisco Finesse

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> Contact Center solution that provides quality assurance checks, team communication, call routing, and team performance dashboards.
> 
> Verdict: Rated **4.9/5** by 11 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 11 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Cisco
- **Founded**: 2010

## Commercial Context

- **Pricing Details**: Please contact Cisco for pricing details
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Agent Interface
- Automated Routing
- Call Recording
- Chatbot
- Collaboration Tools
- Customer Experience Management
- Customer History
- Employee Coaching Tools
- Interaction Tracking
- Knowledge Base Management
- Multi-Channel Communication
- Quality Management
- Reporting & Statistics
- Reporting/Analytics
- Workforce Management

## Integrations (1 total)

- Cisco Unified Communications Manager

## Support Options

- Email/Help Desk
- FAQs/Forum

## Category

- [Contact Centre Quality Assurance Software](https://www.capterra.co.nz/directory/33415/contact-center-quality-assurance/software)

## Related Categories

- [Contact Centre Quality Assurance Software](https://www.capterra.co.nz/directory/33415/contact-center-quality-assurance/software)
- [Customer Communications Management Software](https://www.capterra.co.nz/directory/31002/customer-communications-management/software)
- [Contact Centre Software](https://www.capterra.co.nz/directory/32035/contact-center/software)
- [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software)
- [Team Communication Software](https://www.capterra.co.nz/directory/31033/team-communication/software)

## Alternatives

1. [Sobot](https://www.capterra.co.nz/software/1072329/Sobot) — 4.9/5 (92 reviews)
2. [Ringover](https://www.capterra.co.nz/software/169627/ringover) — 4.7/5 (858 reviews)
3. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [CXone Mpower](https://www.capterra.co.nz/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)
5. [Amazon Connect](https://www.capterra.co.nz/software/1017140/amazon-connect) — 4.5/5 (92 reviews)

## Reviews

### "Finesse review" — 5.0/5

> **Nathaniel** | *4 May 2025* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: Allows me to see active teammates and helps with logging my calls.
> 
> **Cons**: Can be finicky and randomly disconnect from the phone app not tracking any calls.

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### "Cisco finesse" — 5.0/5

> **Farid** | *15 November 2024* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: The interface is clean and user-friendly, making it easy for agents to manage calls, chats, and other tasks efficiently.
> 
> **Cons**: Cisco Finesse can be expensive for smaller organizations, especially when factoring in licensing and potential infrastructure costs

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### "Cisco finesse review" — 5.0/5

> **Vishal** | *9 November 2024* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: Cisco Finesse is highly appreciated for its user-friendly interface tailored to contact center environments.
> 
> **Cons**: Cisco finesse can be more improve by upgrading its api

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### "Cisco FINESSE, AT IT'S FINEST\!" — 5.0/5

> **Charity Mae** | *21 June 2023* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: I like how easy for me to use it and can communicate with my customer well
> 
> **Cons**: so far, everything is going well kudos\!

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### "Cisco puts the 'Fine' in Finesse\!" — 5.0/5

> **Rico** | *7 December 2023* | Government Relations | Recommendation rating: 9.0/10
> 
> **Pros**: Great overall platform that is as reliable as it is scalable.  It allows multiple departments and teams to be set up in the call center queue to take various calls from clients in either an office or work-from-home environment.
> 
> **Cons**: Not much to dislike overall.  It meets all of our needs from cost and functionality standpoints.
> 
> We've had a great experience while using Finesse.  That goes from the administrative side down to the end users who take calls daily using this platform.

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## Links

- [View on Capterra](https://www.capterra.co.nz/software/1029520/cisco-finesse)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/251267/Cisco-Finesse/> |
| en-AE | <https://www.capterra.ae/software/1029520/cisco-finesse> |
| en-AU | <https://www.capterra.com.au/software/1029520/cisco-finesse> |
| en-CA | <https://www.capterra.ca/software/1029520/cisco-finesse> |
| en-GB | <https://www.capterra.co.uk/software/1029520/cisco-finesse> |
| en-IE | <https://www.capterra.ie/software/1029520/cisco-finesse> |
| en-IL | <https://www.capterra.co.il/software/1029520/cisco-finesse> |
| en-IN | <https://www.capterra.in/software/1029520/cisco-finesse> |
| en-NZ | <https://www.capterra.co.nz/software/1029520/cisco-finesse> |
| en-SG | <https://www.capterra.com.sg/software/1029520/cisco-finesse> |
| en-ZA | <https://www.capterra.co.za/software/1029520/cisco-finesse> |

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