---
description: Learn more about Smart CTI Connector price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Smart CTI Connector Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Smart CTI Connector](/software/1026902/smart-cti-connector)

# Smart CTI Connector

Canonical: https://www.capterra.co.nz/software/1026902/smart-cti-connector

> Smart CTI Connector is contact center software that links agents to backend applications and surfaces real-time customer data.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses Smart CTI Connector?

CTI Connector is used by contact centers, healthcare providers, banks, credit unions, automotive dealerships, insurance companies, and enterprises using CRM and EHR systems.

## About the vendor

- **Company**: NovelVox
- **Founded**: 2008

## Commercial Context

- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, United States

## Features

- CRM
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Contact Management
- IVR

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software)

## Alternatives

1. [3CX](https://www.capterra.co.nz/software/158704/3cx) — 4.4/5 (467 reviews)
2. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4090 reviews)
3. [RingEX](https://www.capterra.co.nz/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews)
4. [Ringover](https://www.capterra.co.nz/software/169627/ringover) — 4.7/5 (885 reviews)
5. [Salesforce Service Cloud](https://www.capterra.co.nz/software/136189/salesforce) — 4.5/5 (828 reviews)

## Links

- [View on Capterra](https://www.capterra.co.nz/software/1026902/smart-cti-connector)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/248411/Smart-CTI-Connector/> |
| en-AE | <https://www.capterra.ae/software/1026902/smart-cti-connector> |
| en-AU | <https://www.capterra.com.au/software/1026902/smart-cti-connector> |
| en-CA | <https://www.capterra.ca/software/1026902/smart-cti-connector> |
| en-GB | <https://www.capterra.co.uk/software/1026902/smart-cti-connector> |
| en-IE | <https://www.capterra.ie/software/1026902/smart-cti-connector> |
| en-IL | <https://www.capterra.co.il/software/1026902/smart-cti-connector> |
| en-IN | <https://www.capterra.in/software/1026902/smart-cti-connector> |
| en-NZ | <https://www.capterra.co.nz/software/1026902/smart-cti-connector> |
| en-SG | <https://www.capterra.com.sg/software/1026902/smart-cti-connector> |
| en-ZA | <https://www.capterra.co.za/software/1026902/smart-cti-connector> |
| fr | <https://www.capterra.fr/software/1026902/smart-cti-connector> |
| fr-BE | <https://fr.capterra.be/software/1026902/smart-cti-connector> |
| fr-CA | <https://fr.capterra.ca/software/1026902/smart-cti-connector> |
| fr-LU | <https://www.capterra.lu/software/1026902/smart-cti-connector> |
| ja | <https://www.capterra.jp/software/1026902/smart-cti-connector> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra New Zealand helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.co.nz","url":"https://www.capterra.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.nz/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Smart CTI Connector","description":"Smart CTI Connector is telephony integration software linking contact center platforms with business applications to provide agents with customer information during interactions. It connects telephony systems like [redacted] and Epic with core business systems, surfacing customer records, interaction history, and contextual details in the agent interface. Features include screen pop functionality, click-to-dial, automatic call logging, real-time data sync, and workflow automation for tasks like verification and record updates. Supporting on-premise, cloud, and hybrid deployments, it complies with HIPAA, PCI-DSS, and GDPR standards. Smart CTI Connector routes interactions based on customer context, reducing the need to switch between applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/abd966a7-58b3-42bb-a953-402336520957.jpeg","url":"https://www.capterra.co.nz/software/1026902/smart-cti-connector","@id":"https://www.capterra.co.nz/software/1026902/smart-cti-connector#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@id":"https://www.capterra.co.nz/software/1026902/smart-cti-connector#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Smart CTI Connector?","@type":"Question","acceptedAnswer":{"text":"Smart CTI Connector is telephony integration software linking contact center platforms with business applications to provide agents with customer information during interactions. It connects telephony systems like [redacted] and Epic with core business systems, surfacing customer records, interaction history, and contextual details in the agent interface. Features include screen pop functionality, click-to-dial, automatic call logging, real-time data sync, and workflow automation for tasks like verification and record updates. Supporting on-premise, cloud, and hybrid deployments, it complies with HIPAA, PCI-DSS, and GDPR standards. Smart CTI Connector routes interactions based on customer context, reducing the need to switch between applications.","@type":"Answer"}},{"name":"Who Uses Smart CTI Connector?","@type":"Question","acceptedAnswer":{"text":"CTI Connector is used by contact centers, healthcare providers, banks, credit unions, automotive dealerships, insurance companies, and enterprises using CRM and EHR systems.","@type":"Answer"}}]},{"@id":"https://www.capterra.co.nz/software/1026902/smart-cti-connector#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"Smart CTI Connector","position":3,"item":"/software/1026902/smart-cti-connector","@type":"ListItem"}]}]}
</script>