--- description: Learn more about PIMSY Mental Health EHR price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: PIMSY Mental Health EHR Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Mental Health Software](/directory/30217/mental-health/software) > [PIMSY Mental Health EHR](/software/102651/pimsy-mental-health-ehr) # PIMSY Mental Health EHR Canonical: https://www.capterra.co.nz/software/102651/pimsy-mental-health-ehr Page: 1 / 5\ Next: [Next page](https://www.capterra.co.nz/software/102651/pimsy-mental-health-ehr?page=2) > The EHR built from the ground up for behavioral health. Clinical tools, billing, and telehealth designed for how your practice works. > > Verdict: Rated **4.3/5** by 100 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses PIMSY Mental Health EHR? Behavioral health and mental health practices of all sizes, from solo therapists to enterprise organizations running IOP, PHP, and residential programs. Includes SUD treatment centers and psychiatric ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 100 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Smoky Mountain Information Systems - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$99.00 - **Pricing model**: Per User - **Pricing Details**: PIMSY EHR is offered in three different price tiers: Prime (starting $99/user/month - includes Messaging, Telehealth, PAISLY AI Note Generator and Wiley Treatment Planner), Professional, and Platinum. Custom pricing based on complexity and need is available for Professional and Platinum. All plans offer training, support, and access to a knowledge base. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Appointment Scheduling - Billing & Invoicing - Calendar Management - Care Plan Management - Charting - Coding Assistance - Confirmations/Reminders - Customisable Forms - Decision Support Software - Document Management - E-Prescribing - EMR/EHR - Electronic Payments - Faculty/Staff Management - HIPAA Compliant - Initial Assessments - Medical Billing - Medication Management - Multi-Location - Patient Communications - Patient Portal - Patient Records Management - Prescription Management - Recurring Appointments - Reminders - Reporting & Statistics - Secure Messaging - Self Service Portal - Telemedicine Software - Therapy Notes - Third-Party Integrations - Treatment Planning ## Integrations (16 total) - Aegis - Clover - Dr. First - Elevate - Global Payments Integrated - H2H DigitalRx - Jitsi - LabSoft LIMS - Millennium - Paychex Flex - Rize Reviews - SecureVideo - Timeero - Twilio - Waystar ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Mental Health Software](https://www.capterra.co.nz/directory/30217/mental-health/software) ## Related Categories - [Mental Health Software](https://www.capterra.co.nz/directory/30217/mental-health/software) - [Medical Scheduling Software](https://www.capterra.co.nz/directory/30027/medical-scheduling/software) - [Mental Health EHR Software](https://www.capterra.co.nz/directory/32510/mental-health-ehr-software/software) - [Substance Abuse EMR Software](https://www.capterra.co.nz/directory/32708/substance-abuse-emr/software) - [Psychiatry Electronic Medical Records Software](https://www.capterra.co.nz/directory/32655/psychiatry-electronic-medical-records-%28emr%29/software) ## Alternatives 1. [EHR YOUR WAY](https://www.capterra.co.nz/software/118789/ehr-your-way) — 4.9/5 (527 reviews) 2. [Sessions Health](https://www.capterra.co.nz/software/1039430/sessions-health) — 4.9/5 (113 reviews) 3. [Valant EHR Suite](https://www.capterra.co.nz/software/81298/valant-behavioral-health-ehr) — 4.1/5 (333 reviews) 4. [CounSol.com](https://www.capterra.co.nz/software/124769/counsol-com) — 4.7/5 (828 reviews) 5. [TherapyNotes, LLC](https://www.capterra.co.nz/software/118981/therapynotes-com) — 4.7/5 (955 reviews) ## Reviews ### "President owner" — 5.0/5 > **Delsy** | *5 May 2025* | Individual & Family Services | Recommendation rating: 10.0/10 > > **Pros**: Pimsy helps me be organized and on time with the records. > > **Cons**: Sometimes the system is down when I will have to do notes or treatment plans. > > I enjoy working with Pimsy and I recommend to other therapist. I like the reminders about the units, the notes. Etc ----- ### "Great Customer Service for a nice EHR" — 5.0/5 > **David** | *28 January 2025* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: The team is always helpful and available. > > **Cons**: Not all changes and adjustments work for our team. > > We have had a great experience overall with PIMSY. The platform works well for our needs. ----- ### "CEO/Program Director" — 5.0/5 > **Deidre** | *29 August 2024* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: The system is user friendly and the PIMSY team is professional, easily accessible and friendly. > > **Cons**: The font is too small. This issues was resolved by Danielle. > > The system is great and covers all needs. ----- ### "PIMSY is the BEST custom system, affordable, fantastic service, meets requirements" — 5.0/5 > **Lindsey** | *25 April 2025* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: I've been with PIMSY since 2015, and I love so much about the software and the customer service, so it is hard to know where to start. I am a solo practitioner, and PIMSY makes meeting the various billing and documentation requirements easy throughout the workday. When I began using PIMSY, the administrative part of my work week decreased significantly, as PIMSY could report on which tasks had been done and what work remained. The PIMSY EHR system is very customizable. You don't have to live with elements and sections that aren't meaningful to your practice or don't meet the needs of your providers or admins. The streamlined workflow reduces the overwhelmed experience and increases satisfaction with completing the practice's daily tasks. The customer service I have received from PIMSY is spectacular and stands out from any typical customer service experience. When I began using PIMSY in 2015, I received extensive individual training online with their representative assisting me to customize the system to meet my needs and specific documentation requirements. The training included developing creative ways to make the system friendly to my unique visual processing challenges, creating specific reports, and learning how to correctly input data to allow the system to work for me. The result of the training is that I could understand how to operate PIMSY and create some of my own workflows. PIMSY support staff assisted me with connecting the claims clearinghouse I used to PIMSY so that both systems would effectively work together. When I changed to a private pay model, they showed me how to adjust the system for that use. I use the credit card processor embedded in PIMSY so that I don't have to operate and coordinate a second software for that purpose. The integrated credit card processing also allows easy access to required information for routine external chart audits since the required data is already integrated with the patient's chart. I also use the secure video system that connects via PIMSY to the scheduling calendar. Integrating payment, video, and scheduling systems creates a streamlined workflow. I recently discovered that the secure video system integrated with PIMSY automatically switches over to a backup secure video provider, so when the primary system goes down, I can reconnect with my client in about 30 seconds and continue without further disruption. The rare event of secure video not working was made easy to manage by this feature. PIMSY is updated quite regularly, and users receive information about the changes to the platform at the time of the update. There is also an extensive online video and article library for looking something up yourself. PIMSY also has achieved ONT certification, which is a requirement for any EHR to be compliant with HIPAA and HITECH regulations and for any provider otherwise eligible to receive Medicare/Medicaid incentive payments. Overall, PIMSY's customer support system is like MAGIC in terms of responsiveness and competence. They take the time to understand what you need and provide a solution. They are knowledgeable, personable, and responsive. At times, when others or I noticed things in PIMSY that could be improved, their team was responsive and implemented suggestions systemwide. It's been my experience throughout the ten years I have used PIMSY that customer service personnel at PIMSY genuinely care about getting things done for their clients. It is also noteworthy that PIMSY is headquartered in Waynesville, NC. This town was significantly impacted by the hurricane and subsequent flooding in September 2024, yet there was no disruption in PIMSY system availability. Wow. The cost of PIMSY is more than reasonable, and you can also add other integrated services I haven't mentioned, such as client texting/emailing directly to the chart. If you want an EHR that can meet regulatory and documentation requirements, be customized for your use, and have fantastic support staff, I give PIMSY my highest recommendation. > > **Cons**: I cannot identify anything in this category - when I have needed to make changes or address issue their staff has been responsive and helpful. > > Here's a short version of my "pros" response: I've been with PIMSY since 2015, and I love so much about the software and the customer service, so it is hard to know where to start. I am a solo practitioner, and PIMSY makes meeting the various billing and documentation requirements easy throughout the workday. When I began using PIMSY, the administrative part of my work week decreased significantly, as PIMSY could report on which tasks had been done and what work remained. The PIMSY EHR system is very customizable. You don't have to live with elements and sections that aren't meaningful to your practice or don't meet the needs of your providers or admins. The customer service I have received from PIMSY is spectacular and stands out from any typical customer service experience. The cost of PIMSY is more than reasonable, and you can also add other integrated services I haven't mentioned, such as client texting/emailing directly to the chart. If you want an EHR that can meet regulatory and documentation requirements, be customized for your use, and have fantastic support staff, I give PIMSY my highest recommendation. ----- ### "PIMSY A New Way to Work" — 5.0/5 > **Alice** | *8 May 2025* | Mental Health Care | Recommendation rating: 8.0/10 > > **Pros**: The fact that we can get new claim formats developed quickly when payers change their requirements. The easy way you can align the system to your processes and keep the ones you feel comfortable with. > > **Cons**: It is not easy to develop security levels when you have multiple colleagues that use the system, and need information from all areas to do their jobs. This security lack of clarity, makes it easy for colleagues to change formats without taking account who else will be affected by the changes being made. > > It has been positive. Our goal was to be a paperless office, and we are almost there. 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