--- description: Learn more about Qiscus price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Qiscus Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Qiscus](/software/1026338/qiscus) # Qiscus Canonical: https://www.capterra.co.nz/software/1026338/qiscus Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/1026338/qiscus?page=2) > It is a customer communications management solution that helps businesses manage customer data, leads, multi-channel messaging, etc. > > Verdict: Rated **4.4/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 7 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Qiscus ## Commercial Context - **Pricing Details**: Please contact Qiscus for pricing details. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more ## Features - Activity Tracking - Audio/Video Conferencing - CRM - Chat/Messaging - Chatbot - Contact Management - Customer Engagement - Customer History - Email Management - Interaction Tracking - Lead Management - Live Chat - Multi-Channel Communication - Real-time Consumer-facing Chat - Transcripts/Chat History ## Category - [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software) - [CRM Software](https://www.capterra.co.nz/directory/2/customer-relationship-management/software) - [Customer Communications Management Software](https://www.capterra.co.nz/directory/31002/customer-communications-management/software) - [Conversational AI Platforms](https://www.capterra.co.nz/directory/31596/conversational-ai-platform/software) - [Customer Success Software](https://www.capterra.co.nz/directory/30961/customer-success/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [WhatsApp](https://www.capterra.co.nz/software/180345/whatsapp) — 4.7/5 (16296 reviews) 3. [Viber](https://www.capterra.co.nz/software/180348/viber) — 4.4/5 (4058 reviews) 4. [Text Request](https://www.capterra.co.nz/software/167015/text-request) — 4.6/5 (1193 reviews) 5. [Telegram](https://www.capterra.co.nz/software/180347/telegram) — 4.7/5 (6406 reviews) ## Reviews ### "Exceptional Customer Communication Solution" — 5.0/5 > **Muhammad** | *18 July 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: We've been using Qiscus Omnichannel Platform for several years, and it has truly transformed the way we manage customer interactions. The platform's ability to integrate seamlessly with various communication channels like WhatsApp, Facebook Messenger, and email has been a game-changer for us. > > **Cons**: The initial setup can be a bit complex, but the excellent support team helps to ease the process. ----- ### "Qiscus is an easy platform to use with simple features but very efficient help answer a question" — 4.0/5 > **Alif** | *27 September 2022* | Fishery | Recommendation rating: 5.0/10 > > **Pros**: 1.The simple features in Qiscus, such as names and phone numbers are listed. 2.in Qiscus we can see the number of incoming conversations. 3. Also we can see the credit or payment that must be paid. > > **Cons**: The weakness of Qiscus is that there is no Reminder feature for unanswered user questions. When the session conversation is over, we have to send a broadcast first, to start a conversation that has passed the time and sometimes, chat appears on instagram but not on Qiscus > > quite good because of the features and simple appearance ----- ### "Qiscus multichannel chat is helpful for our communication service" — 3.0/5 > **Muhammad** | *11 August 2022* | Retail | Recommendation rating: 6.0/10 > > **Pros**: The analytics feature, API Integration and Bot Integration are helpful for our communication services > > **Cons**: Repeating bugs is annoying, especially when it happens during crowded times. Sometimes the data accuracy is unstable, especially in analytics features and didn't have a direct update notification for clients > > We had struggled with our communication service before. We avoid having many phone numbers but we have multiple agents to serve customers. By using Qiscus we can reply to customer messages in one dashboard with multiple agents ----- ### "It is a good platform which is helpful for our service in customer care" — 4.0/5 > **Asjun** | *31 January 2023* | Nonprofit Organisation Management | Recommendation rating: 8.0/10 > > **Pros**: .It presents a good user interface and is easy to use.The multiagent and its auto-sharing feature of incoming messages to the active agents makes the handling chat service become easier and faster.It provides analytics feature, which is favorable and efficient > > **Cons**: .The cost is about pricey, especially for BI open session (broadcast).The limitation active session chat for only 24 hours is about troublesome.the notification for CI/BI opened that is made as if it were a new chat in the conversation, is also somewhat troublesome.For whatsapp channel integration, sent chats cant be undone or edited. Also we cant reply directly to one balloon chat in the conversation > > It is good to find this helpful product for our customer care service eventhough it's somewhat pricey ----- ### "Very Easy to Use" — 5.0/5 > **Ida Bagus Adi Yuliantara** | *5 June 2023* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: The system is very easy to use, without many complicated training our user can use it easily. > > **Cons**: The analytics feature is not very good, very slow to open and can't show supervisor performance, we can only view our agent's performance and not able to see spervisor's performance or the combination of them (all user performance) > > With Qiscus we can response to outside guest inquiry or internal guest request / service quick and easily. We also use broadcast feature to welcoming and farewell to our inhouse guest ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/1026338/qiscus?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/1026338/qiscus) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data