---
description: Learn more about LogMeIn Resolve price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
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title: LogMeIn Resolve Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Cybersecurity Software](/directory/31037/cybersecurity/software) > [LogMeIn Resolve](/software/1026169/goto-resolve)

# LogMeIn Resolve

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> Remote support and access, RMM, and ticketing functionality, making it the fastest and easiest IT management solution to deploy.
> 
> Verdict: Rated **4.4/5** by 213 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses LogMeIn Resolve?

LogMeIn Resolve is a cloud-based IT support and management software built for SMBs.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 213 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.2/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: GoTo
- **Location**: Orem, US
- **Founded**: 2003

## Commercial Context

- **Starting Price**: US$29.00
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Malaysia, New Zealand, Philippines, Singapore, Spain, United Kingdom, United States

## Features

- Access Controls/Permissions
- Activity Dashboard
- Activity Monitoring
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Assignment Management
- Automatic User/Device Recognition
- Backup and Recovery
- Collaboration Tools
- Compliance Management
- Configuration Management
- Customisable Branding
- Dashboard
- Data Management
- Deployment Management
- Endpoint Management
- File Transfer
- For MSPs
- IT Asset Tracking
- IT Reporting
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Patch Management
- Policy Management
- Prioritisation
- Problem Management
- Real-Time Chat
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Remote Access/Control
- Remote Monitoring & Management
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Security Management
- Software Management
- Support Ticket Management
- Task Management
- Ticket Management
- Troubleshooting
- Unattended Access

## Integrations (4 total)

- ConnectWise PSA
- Microsoft Teams
- ServiceNow IT Service Management
- Zendesk Sunshine

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Cybersecurity Software](https://www.capterra.co.nz/directory/31037/cybersecurity/software)

## Related Categories

- [Cybersecurity Software](https://www.capterra.co.nz/directory/31037/cybersecurity/software)
- [Antivirus software](https://www.capterra.co.nz/directory/30228/anti-virus/software)
- [Mobile Device Management Software](https://www.capterra.co.nz/directory/30584/mobile-device-management/software)
- [ITSM Tools](https://www.capterra.co.nz/directory/30676/itsm/software)
- [Remote Desktop Software](https://www.capterra.co.nz/directory/31955/remote-desktop/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4066 reviews)
2. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3396 reviews)
3. [Milvus](https://www.capterra.co.nz/software/202528/milvus) — 4.8/5 (292 reviews)
4. [Supremo Remote Desktop](https://www.capterra.co.nz/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews)
5. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1748 reviews)

## Reviews

### "Good RMM for the price" — 4.0/5

> **Topher** | *10 December 2025* | Marketing & Advertising | Recommendation rating: 7.0/10
> 
> **Pros**: Quick and easy setup to start receiving help desk tickets and provide remote support. Includes remote scripting, device inventory, and SSO.
> 
> **Cons**: Though it does save money by doing so, many standard RMM features, such as automations based on alerts, are only included as additional upgrades. Asset inventory is being actively developed but still needs some polishing in regards to managing duplicate entries.
> 
> As a basic RMM that doesn’t break the bank, Resolve works well. If you want or need more features, you may want a more robust option.

-----

### "Logmein Resolve Review" — 3.0/5

> **Tonia** | *6 May 2025* | Nonprofit Organisation Management | Recommendation rating: 8.0/10
> 
> **Pros**: Logmein Resolve offers Quick remote access to assist customers in real time
> 
> **Cons**: It often resolves to websites outside of the US and is blocked by the system
> 
> Logmein Resolve is good tool for quick remote access into a customer's PC but often the site will not load due to the links resolving to the EU.

-----

### "Extremely user friendly" — 4.0/5

> **Raj** | *30 April 2025* | Computer & Network Security | Recommendation rating: 9.0/10
> 
> **Pros**: It's intuitive interface and robust file transfers are impressive making it easy to use even for novices.
> 
> **Cons**: Sometimes there are billing issues by including unforeseen charges.  The price could be a bit cheaper.
> 
> It's an excellent cloud based RMM tool making monitoring and remedial actions very fast and simple.

-----

### "Great tech tool for assisting clients and staff" — 5.0/5

> **Josh** | *22 May 2025* | Legal Services | Recommendation rating: 9.0/10
> 
> **Pros**: Very convenient tool to assist clients and staff with PC and device issues and critical updates remotely
> 
> **Cons**: Console sometimes can become unresponsive; migration tool leaves a lot to be desired when switching over.

-----

### "Ease of use" — 5.0/5

> **Verified Reviewer** | *10 November 2025* | Pharmaceuticals | Recommendation rating: 10.0/10
> 
> **Pros**: Able to understand agent. Many times you place calls in or even chats and you can not effectively communicate with the either and if the call . This was not the case for the resolve team.
> 
> **Cons**: Wait time was in a timely manner but could have been slightly quicker but was happy with service that I had
> 
> Was easy to understand and resolved my issue quickly.  I used log me in for years and the software and the are great.

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## Links

- [View on Capterra](https://www.capterra.co.nz/software/1026169/goto-resolve)

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| en | <https://www.capterra.com/p/249584/GoTo-Resolve/> |
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