--- description: Learn more about Vision Helpdesk price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vision Helpdesk Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Vision Helpdesk](/software/102230/vision-helpdesk) # Vision Helpdesk Canonical: https://www.capterra.co.nz/software/102230/vision-helpdesk Page: 1 / 3\ Next: [Next page](https://www.capterra.co.nz/software/102230/vision-helpdesk?page=2) > Vision Helpdesk offers Help Desk, Multi-Company Help Desk, ITIL Service Desk \& Live Chat Software Tools for every size business. > > Verdict: Rated **4.6/5** by 48 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Vision Helpdesk? Ecommerce Business, Online Business, Software Companies, Support Industry, Web Hosting Companies - Any only business that wants to support their customers via Email, Phone, Chat, Facebook and Twitter ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 48 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Vision Helpdesk - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: SaaS License Starter Help Desk: $15/staff/mo ($12 when billed annually) Pro Help Desk: $25/staff/mo ($20 when billed annually) Satellite Help Desk: $30/staff/mo ($24 when billed annually) Pro Service Desk: $40/staff/mo ($32 when billed annually) Ent Service Desk: $60/staff/mo ($48 when billed annually) Download Recurring On-Premises License Starter Help Desk: $8/staff/mo ($10 when billed annually) Pro Help Desk: $20/staff/mo ($16 when billed annually) Satellite Help Desk: $25/staff/mo ($20 when billed annually) Pro Service Desk: $30/staff/mo ($24 when billed annually) Ent Service Desk: $40/staff/mo ($32when billed annually) Download One Time On-Premises License Starter Help Desk: $200/staff Pro Help Desk: $400/staff Satellite Help Desk: $500/staff Pro Service Desk: $600/staff Ent Service Desk: $800/staff Live Chat Pricing SaaS Recurring: $25/staff/mo ($20 when billed annually) Download Recurring: $20/staff/mo ($16 when billed annually) Download One-Time: $400/staff - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Ethiopia, France, Germany, Greece, India, Ireland, Italy, Japan, Kuwait, Mauritius, Mexico, Netherlands, New Zealand and 16 more ## Features - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Tracking - Assignment Management - Automated Routing - Autoresponders - CMDB - Call Centre Management - Change Management - Chat/Messaging - Collaboration Tools - Configuration Management - Contract/License Management - Customer Database - Customer Support - Customisable Branding - Dashboard - Geotargeting - IT Asset Management - Incident Management - Issue Auditing - Knowledge Base Management - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Offline Form - Prioritisation - Proactive Chat - Problem Management - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Management - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Workflow Management ## Integrations (30 total) - Aircall - Capsule - ClickDesk - Comm100 - Drupal - FreshBooks - Gmail - GoTo Meeting - Google Workspace - Insightly - Jira - Joomla - Lime Connect - LinkedIn for Business - LiveChat ... and 15 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software) - [Issue Tracking Software](https://www.capterra.co.nz/directory/30675/issue-tracking/software) - [ITSM Tools](https://www.capterra.co.nz/directory/30676/itsm/software) - [Service Desk Software](https://www.capterra.co.nz/directory/31027/service-desk/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3409 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.co.nz/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [LiveChat](https://www.capterra.co.nz/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1754 reviews) ## Reviews ### "Decent but Dated - Does the Job" — 4.0/5 > **Rabindra** | *30 October 2025* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: The ticket management system is solid and straightforward. It's easy to create, assign, and track support tickets without getting lost in complicated menus. The interface is clean and Support response time has been decent when issues come up, and the customization options let us tweak workflows to match our process. > > **Cons**: The mobile app is buggy and sometimes loses connection. Performance slows down when we have high ticket volumes. > > It's a functional helpdesk tool that handles the basics well, but it feels outdated compared to competitors. ----- ### "A Powerful Helpdesk Software For Growing Business" — 5.0/5 > **Simona** | *19 December 2024* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: I like that offering support to our customers is easy with Vision Helpdesk. I like the plenty of customization options. The solution is easy to deploy and use. > > **Cons**: Vision Helpdesk has been awesome. No dislikes. ----- ### "Best customer support desk" — 3.0/5 > **Verified Reviewer** | *24 August 2025* | Automotive | Recommendation rating: 5.0/10 > > **Pros**: Best service request process for customer. Easy to report the issues The resolution process is fast. > > **Cons**: Lack of staff and server issues More maintenance break Anyway it has less disadvantage and recommended > > My overall rating is very good for customer support and value for money. I refer my colleagues to use this software ----- ### "Vision Helpdesk is the best\!" — 5.0/5 > **Isaac** | *20 May 2025* | Human Resources | Recommendation rating: 10.0/10 > > **Pros**: Vision help desk has been great for my office to use\! Its customer service features and gamification have been wonderful and easy to work on a daily basis. > > **Cons**: The only thing I didn’t like about Vision helpdesk, was that some of my employees had a hard time catching on. It was a learning curve for them, however once they caught on it was very easy to use\! > > Vision help desk has been great\! At our office we use it daily for customer support and feedback. Caring for our customers is our number 1 priority, and vision help desk makes that easy\! ----- ### "I love vision helpdesk" — 5.0/5 > **Connor** | *15 July 2025* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Vision helpdesk is the easiest out of all the helpdesks to use. It has many functions and has really helped me and my business > > **Cons**: I found that for some software I use I could link them and the customer support on this matter was poor ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.nz/software/102230/vision-helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/102230/vision-helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data