--- description: Learn more about LiveAgent price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.co.nz/software/102188/liveagent Page: 1 / 73\ Next: [Next page](https://www.capterra.co.nz/software/102188/liveagent?page=2) > Cloud-based customer service platform with live chat, AI chatbot, email ticketing, built-in call center, and social media support. > > Verdict: Rated **4.7/5** by 1789 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses LiveAgent? Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1789 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: QualityUnit - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $15/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Catalan, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 204 more ## Features - Agent Interface - Automated Attendant - Automated Responses - Automated Routing - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Caller ID - Chat/Messaging - Chatbot - Client Portal - Communication Management - Customer Communication - Customer Data Management - Customer Engagement - Customer Experience Management - Customer History - Customer Segmentation - Customer Support - Customisable Forms - Engagement Tracking - Forms Management - Inbox Management - Incident Management - Knowledge Management - Lead Management - Live Chat - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Natural Language Processing - Onboarding - PBX - Performance Metrics - Quality Management - Real-time Consumer-facing Chat - Recording - Remote Access/Control - Remote Support Software - Retention Tracking - Screen Sharing - Survey/Poll Management - Surveys & Feedback - Task Automation - Ticket Management - Usage Tracking/Analytics - Voice Mail ... and 84 more features ## Integrations (2 total) - 3CX - Customer Portal ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software) - [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software) - [IVR Software](https://www.capterra.co.nz/directory/30231/ivr/software) - [Chatbot Software](https://www.capterra.co.nz/directory/32448/chatbot/software) - [Complaint Management Software](https://www.capterra.co.nz/directory/30674/complaint-management/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4094 reviews) 2. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3487 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.co.nz/software/61368/salesforce) — 4.4/5 (18812 reviews) 4. [LiveChat](https://www.capterra.co.nz/software/62194/livechat) — 4.6/5 (1728 reviews) 5. [Tidio](https://www.capterra.co.nz/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Flexible Omnichannel Support Across Email, Chat, and Voice" — 4.0/5 > **Verified Reviewer** | *11 May 2026* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Seamlessly manage email, chat, and voice in one view for total flexibility and faster task tracking. > > **Cons**: We’re still configuring the system to automatically detect related tickets, unlocking deeper insights soon. > > LiveAgent excels by merging all media channels into one platform, streamlining your entire workflow. ----- ### "High-value support tool with a few formatting hurdles" — 5.0/5 > **Robert** | *29 April 2026* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: It offers a robust set of tools at a fraction of the cost of its competitors. Good value for Money and fast return on investment. > > **Cons**: The difficulty in modifying existing tables once they have been inserted into a reply. The lack of native table editing functionality within the ticket response interface. > > Overall, LiveAgent has been a highly cost-effective solution for our team. It offers a robust suite of features—like multi-channel ticketing and live chat—at a much more accessible price point than its competitors. While the core functionality is excellent, the rich text editor can be frustrating at times; specifically, the inability to easily create or edit tables makes organizing complex data for customers more difficult than it should be ----- ### "An essential tool that has transformed our customer support" — 5.0/5 > **Jacopo** | *3 May 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The interface is intuitive and well-organised. No lengthy training required — everyone in the company uses it from day one without difficulty. Support has always been prompt and competent. Whenever we've needed assistance, issues have been resolved quickly without unnecessary delays. > > **Cons**: The only area where we notice the trade-off of being an independent platform is in Google Workspace integration — it is functional but not as deeply embedded as we would ideally like. > > We have been using LiveAgent for many years as an IT consulting and services company, and we could no longer imagine working without it. For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner. What set LiveAgent apart from the competition is its constant evolution: the software is updated regularly with new features, without ever compromising on stability. Moreover, the ability to choose which modules to enable allows us to tailor it precisely to our business — without unnecessary functions that would weighing down the experience. We have also recommended it to several of our clients, who have adopted it with the same satisfaction. For anyone in need of a reliable, flexible, and always-up-to-date help desk solution, LiveAgent is the right choice. ----- ### "A Reliable All-in-One Helpdesk with Room for Polish" — 5.0/5 > **Verified Reviewer** | *19 April 2026* | Accounting | Recommendation rating: 9.0/10 > > **Pros**: LiveAgent stands out for its strong value for money. You get a wide range of features—ticket management, live chat, email integration, and automation—without needing multiple tools. The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently. I also found the interface quite intuitive, so onboarding new team members didn’t take much time. The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place. Overall, it feels like a well-rounded solution for growing support teams. > > **Cons**: While the platform is feature-rich, the interface can occasionally feel a bit cluttered, especially when navigating between different sections. Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming. Customer support is generally helpful, but response times can vary depending on the issue complexity. > > My overall experience with LiveAgent has been very positive. It has significantly improved how we handle customer interactions by centralizing communication and streamlining workflows. The ease of use combined with robust features makes it suitable for both small businesses and scaling teams. Once you get familiar with the system, it becomes an indispensable tool for managing customer support efficiently. ----- ### "Happy with LiveAgent week to week" — 4.0/5 > **Christopher** | *5 September 2026* | Wireless | Recommendation rating: 9.0/10 > > **Pros**: I’d recommend LiveAgent to anyone turning a client kickoff into a dated task list that same afternoon. Comments stay right on the task — not in a side chat — so decisions stay connected to the work. End-of-week status updates that used to be written recaps are now just filtered lists of what’s moved. > > **Cons**: I do not have a real complaint. LiveAgent covers the job we bought it to do and we have been happy with it. > > We use it as part of our regular weekly routine, not just a one-off trial. During morning stand-ups, we open LiveAgent to check for blockers instead of sending a status email, which is the only relevant context for this review. It saves us time by showing the task owner right on the card, so we ask “who owns this?” far less often. I’d recommend it to a similar shop without hesitation. You might consider covering these topics to make your review even more helpful:. ----- Page: 1 / 73\ Next: [Next page](https://www.capterra.co.nz/software/102188/liveagent?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/102188/liveagent) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data