---
description: Learn more about Kindly price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
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title: Kindly Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [Kindly](/software/1021096/kindly)

# Kindly

Canonical: https://www.capterra.co.nz/software/1021096/kindly

> AI-powered chatbots built to automate support and drive sales.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Kindly?

Kindly is used all across the world and in every industry. From mid-market to enterprise, companies such as Norwegian Air, Helly Hansen, and Hertz utilize the Kindly platform.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Kindly

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Danish, Dutch, English, Estonian, Finnish, French, German, Italian, Japanese, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Spanish, Swedish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- AI Copilot
- AI/Machine Learning
- Automated Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Customer Support
- Customisable Branding
- Email Management
- Human Handover
- Intent Recognition
- Language Detection
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Personalisation
- Pre-Configured Bot
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Shopping Cart
- Third-Party Integrations

## Integrations (8 total)

- HubSpot CRM
- Mailchimp
- Messenger
- Puzzel
- Salesforce Platform
- Slack
- Socialboards
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Conversational AI Platforms](https://www.capterra.co.nz/directory/31596/conversational-ai-platform/software)

## Related Categories

- [Conversational AI Platforms](https://www.capterra.co.nz/directory/31596/conversational-ai-platform/software)
- [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software)
- [Customer Support Software](https://www.capterra.co.nz/directory/32315/customer-support/software)
- [Chatbot Software](https://www.capterra.co.nz/directory/32448/chatbot/software)
- [Virtual Assistant Software](https://www.capterra.co.nz/directory/33535/virtual-assistant/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Tidio](https://www.capterra.co.nz/software/144040/tidio-chat) — 4.7/5 (590 reviews)
4. [Intercom](https://www.capterra.co.nz/software/134347/intercom) — 4.5/5 (1131 reviews)
5. [Wati](https://www.capterra.co.nz/software/204314/wati) — 4.6/5 (202 reviews)

## Reviews

### "Kindly the kind platform" — 4.0/5

> **Taylor** | *28 January 2025* | Hospitality | Recommendation rating: 9.0/10
> 
> **Pros**: I like that Kindly is simple to customize and has a simple user interface.
> 
> **Cons**: I like least that Kindly doesn't support android and iPhone platforms.
> 
> My experience has been positive, though it is slightly incontinent having to only use the web.

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### "Our Kindly chatbot is great" — 4.0/5

> **Anette** | *2 December 2021* | Logistics & Supply Chain | Recommendation rating: 8.0/10
> 
> **Pros**: We chose Kindly as our Chatbot provider for their excellent language technology and their easy intergration. They were hands-on when building the chatbot, and helped us get it up and running in just four weeks\! The chatbot now plays a vital role in our customer support, and allows us to help our users 24 hours a day.
> 
> **Cons**: When we went live with the chatbot we wanted a lot more data on how the chatbot was doing. This was not accessible to us, but Kindly is a fast growing company and they continue to come up new features and better data tracking.

## Links

- [View on Capterra](https://www.capterra.co.nz/software/1021096/kindly)

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| en | <https://www.capterra.com/p/238759/Kindly/> |
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