--- description: Learn more about Touchstream price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Touchstream Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Video Management Software](/directory/30754/video-management/software) > [Touchstream](/software/1020557/touchstream) # Touchstream Canonical: https://www.capterra.co.nz/software/1020557/touchstream Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/1020557/touchstream?page=2) > Touchstream is a virtual network operations center platform that monitors and analyzes over-the-top video delivery. > > Verdict: Rated **4.5/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Touchstream? Media companies, broadcasters, video streaming services, and video content providers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 13 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Touchstream ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia ## Category - [Video Management Software](https://www.capterra.co.nz/directory/30754/video-management/software) ## Alternatives 1. [Adilo](https://www.capterra.co.nz/software/212725/adilo) — 4.8/5 (741 reviews) 2. 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[Gumlet](https://www.capterra.co.nz/software/207067/gumlet) — 4.9/5 (202 reviews) ## Reviews ### "Essential Piece of the Puzzle in Streaming Media Monitoring" — 5.0/5 > **Mike** | *27 January 2022* | Computer Networking | Recommendation rating: 9.0/10 > > **Pros**: There are other similar products, but Touchstream really gets that A. you need an easy to digest and parse way to see how your streams are performing over time and B. broadcasters etc need to be able to set up, shut down, and swap out streams on a daily basis and Touchstream makes it very easy to do all that. > > **Cons**: The tools take a bit of a learning curve to understand at first, but the documentation is very good and their customer support team is very patient and willing to help walk you through challenges to help you get the most out of your experience. > > Touchstream is at heart a very simple idea that is a massively useful piece of the puzzle when it comes to troubleshooting. When it comes to monitoring tools the focus is usually in broad strokes: you can get aggregate numbers on rebuffering, VPFs, HTTP responses etc. What Touchstream offers you granular flexibility that also paints an overall picture of your stream health. Having a historical record of geo-diverse individual client responses helps me drill down on individual sessions and solve problems quickly that aren't always visible with aggregate tools. ----- ### "Review from NENT...." — 4.0/5 > **Erik** | *13 January 2022* | Media Production | Recommendation rating: 8.0/10 > > **Pros**: We use Touchstream to measure the health of our streams, from different locations where our users are streaming from. I know there's a lot more to Touchstream than just this, but this fits perfect into our Operations department who are monitoring the streams. This gives them a great overview and a fast way to detect if streams are not functioning as expected. > > **Cons**: We have been playing with alerts in the past, to not have to solely have to watch the dashboards, but not with an optimal result. I'm not sure if this has been changed recently, but when we tried to implement alerts to slack for example, we didn't get the results we were looking for. > > Great experience overall. Haven't been in contact with support a whole lot, but that's a good thing right. We get what we are looking for, a way for our operations/monitoring team to get a good overview of the health of our streams. Thanks\! ----- ### "Support Events" — 4.0/5 > **Rebeca** | *18 January 2022* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: I use this software to monitor our live events in Fox and it's pretty helpful > > **Cons**: You need some training to understand the tool ----- ### "Touchstream" — 4.0/5 > **Gabriella** | *19 January 2022* | Broadcast Media | Recommendation rating: 8.0/10 > > **Pros**: The Live Overview section with the Status History is very helpful for our industry and tracking how our virtual channels are performing on certain CDN's. It's easy to track and detect, and having the alerts emailed to us helps us diagnose any possible issues as well. > > **Cons**: Honestly, software is great overall. I guess when you go to look into the Status History and see what the issue is, that can be slightly confusing with all the different codes listed out. Otherwise, most of the features and displays on this software are easy to read and understand. ----- ### "Monitoring via Touchstream" — 5.0/5 > **iain** | *14 December 2021* | Broadcast Media | Recommendation rating: 10.0/10 > > **Pros**: Touchstream is easy to use, and easy to maintain. > > **Cons**: Hard to fault, but I'd like to see Touchstream offer the ability to run basic scripts upon the data gathered, in a developer mode. There are occasions when it would be useful to utilise what Touchstream does well (data capture) for bespoke investigations. > > I my experience Touchstream actively seek to improve their products responding to feedback, and provide very quick support. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/1020557/touchstream?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/1020557/touchstream) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data