---
description: Learn more about HappyOrNot price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
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title: HappyOrNot Pricing, Reviews & Features - Capterra New Zealand 2026
---

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# HappyOrNot

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> HappyOrNot is a customer feedback insights solution that helps companies improve operational excellence and business performance.
> 
> Verdict: Rated **4.9/5** by 18 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses HappyOrNot?

Organizations that perceive customer satisfaction as strategically central to their success, and want to follow and react to meaningful customer insights for their business.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 18 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: HappyOrNot

## Commercial Context

- **Pricing Details**: Please contact HappyOrNot for pricing details.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Norwegian, Polish, Romanian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian
- **Available Countries**: Algeria, Andorra, Anguilla, Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Bulgaria, Cameroon, Canada and 141 more

## Features

- Complaint Monitoring
- Continuous Feedback
- Customer Experience Management
- Customer Segmentation
- Customisable Forms
- Customisable Questions
- Dashboard
- Data Import/Export
- Data Visualisation
- Email Management
- Feedback Management
- Goal Setting/Tracking
- Multi-Channel Communication
- Multi-Channel Data Collection
- NPS Survey Structure
- Progress Tracking
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Trend Analysis
- Visual Analytics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Survey Software](https://www.capterra.co.nz/directory/30092/survey/software)

## Related Categories

- [Survey Software](https://www.capterra.co.nz/directory/30092/survey/software)
- [360 Degree Feedback Software](https://www.capterra.co.nz/directory/30666/360-degree-feedback/software)
- [Customer Satisfaction Software](https://www.capterra.co.nz/directory/30541/customer-satisfaction/software)
- [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software)

## Alternatives

1. [Jotform](https://www.capterra.co.nz/software/158456/jotform-4-0) — 4.7/5 (2794 reviews)
2. [Sogolytics](https://www.capterra.co.nz/software/127957/sogosurvey) — 4.7/5 (730 reviews)
3. [SurveyMonkey](https://www.capterra.co.nz/software/32728/surveymonkey) — 4.6/5 (10426 reviews)
4. [Zoho Survey](https://www.capterra.co.nz/software/131426/zoho-survey) — 4.6/5 (450 reviews)
5. [Alchemer](https://www.capterra.co.nz/software/72549/alchemer) — 4.5/5 (319 reviews)

## Reviews

### "Happy or Not" — 5.0/5

> **Jarkko** | *21 February 2024* | Retail | Recommendation rating: 9.0/10
> 
> **Pros**: Easy to use, intuitive, realtime feedback and good support.
> 
> **Cons**: No complaints so far. App is working every day without problems.

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### "Professional Company With a Great Product" — 5.0/5

> **Julija** | *31 March 2023* | Facilities Services | Recommendation rating: 10.0/10
> 
> **Pros**: I like the way HappyOrNot have developed the standard product and the reporting around it. It is visual, ease to use and there is a process for every step. The team in HoN have a can-do attitude and an answer for every question you may have. From setting up surveys and users, to having a global reporting platform to work with, they are one of the most professional teams I've had a chance to work with. I also appreciate how the product keeps developing with new features, training and so much more. Not only that, but this information about it reaches us constantly, challenging our own ways of thinking.
> 
> **Cons**: It would be difficult to note something I don't like about the tool, as it is a very well developed one, with a great support system.
> 
> HappyOrNot as a product as well as the support team around it have been instrumental in the way we have worked with a global manufacturing client, focused on our food service delivery. We've been able to make data driven decisions on the basis of the feedback gathered and ultimately improve the experience of our end users significantly. Every need we've had with the tool (integrating with our reporting platform, changing questions, hierarchies etc), the team have been able to support us with, which is amazing\!

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### "Very Happy with Product" — 4.0/5

> **Gurdip** | *4 November 2022* | Airlines/Aviation | Recommendation rating: 7.0/10
> 
> **Pros**: Very easy to use - instant feedback from customers.
> 
> **Cons**: Wall smileys are hard to take off walls - glue is extra strong.
> 
> Very Happy.

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### "Easy to deploy, impactful solution for CX measurement" — 5.0/5

> **Neha** | *19 August 2022* | Facilities Services | Recommendation rating: 10.0/10
> 
> **Pros**: Very easy to deploy, strong reporting features, great customer support
> 
> **Cons**: Would be great to have some level of analytics on open feedback
> 
> Our sites are in remote locations, not easy to reach. Through HappyOrNot, we have visibility, across the organisation at all levels,  into on-the-ground service performance impacting consumer satisfaction. We are very easily able to pinpoint issues to be able to fix them.

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### "HappyOrNot? I'm certainly Happy\!" — 5.0/5

> **Scott Lee** | *15 February 2023* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: The introduction of our HappyOrNot feedback terminals has been an incredible success. Not only does it allow us to achieve our primary objective of measuring and monitoring the sentiment level of our customers, but it also allows us to reward our teams for their excellent contribution towards our customer experience.
> 
> **Cons**: I honestly can't think of any major drawbacks. The team at HappyOrNot are incredibly responsive to user feedback, so much so that they have introduced minor amendments/features we had recommended.
> 
> This initiative was vital in our continued CX efforts to raise the bar for our customers. Working alongside the HappyOrNot team has been a dream. The team who sit behind the solution are world-class. I want to say a particular thank you to \[sensitive content hidden\], who have been phenomenal. Nothing is ever too much to ask, they truly go the 'extra mile' for their users, and the result is a fruitful professional relationship.

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## Links

- [View on Capterra](https://www.capterra.co.nz/software/1019990/happyornot)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/237624/HappyOrNot/> |
| en-AE | <https://www.capterra.ae/software/1019990/happyornot> |
| en-AU | <https://www.capterra.com.au/software/1019990/happyornot> |
| en-CA | <https://www.capterra.ca/software/1019990/happyornot> |
| en-GB | <https://www.capterra.co.uk/software/1019990/happyornot> |
| en-IE | <https://www.capterra.ie/software/1019990/happyornot> |
| en-IL | <https://www.capterra.co.il/software/1019990/happyornot> |
| en-IN | <https://www.capterra.in/software/1019990/happyornot> |
| en-NZ | <https://www.capterra.co.nz/software/1019990/happyornot> |
| en-SG | <https://www.capterra.com.sg/software/1019990/happyornot> |
| en-ZA | <https://www.capterra.co.za/software/1019990/happyornot> |

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