---
description: Learn more about Fusion Connect CCaaS price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Fusion Connect CCaaS Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Fusion Connect CCaaS](/software/1019532/fusion-connect-ccaas)

# Fusion Connect CCaaS

Canonical: https://www.capterra.co.nz/software/1019532/fusion-connect-ccaas

> Deliver a superior customer experience across communication channels, with a complete, hosted Contact Center solution.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Fusion Connect
- **Location**: Pleasanton, US
- **Founded**: 1996

## Commercial Context

- **Pricing Details**: Contact Fusion Connect for pricing information.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Agent Interface
- Automated Routing
- CRM
- Call Centre Management
- Call Recording
- Call Routing
- Call Transfer
- Chatbot
- Contact Management
- IVR
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Workforce Management

## Support Options

- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software)
- [Contact Centre Software](https://www.capterra.co.nz/directory/32035/contact-center/software)
- [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software)

## Alternatives

1. [Ringover](https://www.capterra.co.nz/software/169627/ringover) — 4.7/5 (858 reviews)
2. [Sobot](https://www.capterra.co.nz/software/1072329/Sobot) — 4.9/5 (92 reviews)
3. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Amazon Connect](https://www.capterra.co.nz/software/1017140/amazon-connect) — 4.5/5 (92 reviews)
5. [HoduCC](https://www.capterra.co.nz/software/156136/hoducc) — 4.6/5 (95 reviews)

## Links

- [View on Capterra](https://www.capterra.co.nz/software/1019532/fusion-connect-ccaas)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/237213/Fusion-Connect-CCaaS/> |
| en-AE | <https://www.capterra.ae/software/1019532/fusion-connect-ccaas> |
| en-AU | <https://www.capterra.com.au/software/1019532/fusion-connect-ccaas> |
| en-CA | <https://www.capterra.ca/software/1019532/fusion-connect-ccaas> |
| en-GB | <https://www.capterra.co.uk/software/1019532/fusion-connect-ccaas> |
| en-IE | <https://www.capterra.ie/software/1019532/fusion-connect-ccaas> |
| en-IL | <https://www.capterra.co.il/software/1019532/fusion-connect-ccaas> |
| en-IN | <https://www.capterra.in/software/1019532/fusion-connect-ccaas> |
| en-NZ | <https://www.capterra.co.nz/software/1019532/fusion-connect-ccaas> |
| en-SG | <https://www.capterra.com.sg/software/1019532/fusion-connect-ccaas> |
| en-ZA | <https://www.capterra.co.za/software/1019532/fusion-connect-ccaas> |

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